Liverpool North, Liverpool, L12
4.8/5, 386 reviews
96% recommended
97% sales valuation accuracy
99% sales fee satisfaction
89% lettings valuation accuracy
97% lettings fee satisfaction
Northwood - Visit Our Website

“The staff at Northwood have always kept me updated with ......”

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Dec 11,2013
Minithumbup
By: '47'
Dec 11,2013
0 people found
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The staff at Northwood have always kept me updated with any issues with the house. I know they ensure they will find the right tenants who will enjoy living in the house but also treat the property with care. Thank you
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Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £58,000 £545,000
Lettings 89% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
89 3 131 8 67 1 41 0 43 3
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
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Latest Properties
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“We were not expecting to have enough attentio......”

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Feb 26,2021
Minithumbup
Dean
By: 'Andre'
Feb 26,2021
0 people found
this helpful
We were not expecting to have enough attention from anyone at Northwood Lettings based on our past experience with other letting agencies. Indeed Dean was far more than just a professional, was a friend and gave us the proper support we needed to finally rent ...
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“Dean was polite, professional, and very helpf......”

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Feb 25,2021
Minithumbup
Dean
By: 'Peter'
Feb 25,2021
0 people found
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Dean was polite, professional, and very helpful, would easily recommend his services all the time. He kept me informed at every stage....
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“I Contacted Northwood and spoke to Dean Kilpa......”

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Feb 15,2021
Minithumbup
Dean
By: 'Victoria'
Feb 15,2021
0 people found
this helpful
I Contacted Northwood and spoke to Dean Kilpatrick my first impressions was that he made the call easy and I was able to ask lots of questions which he was able to answer I left the call feeling very satisfied and confident I'd made the ...
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“I rented a property through Northwood.From t......”

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Feb 12,2021
Minithumbup
Dean
By: 'HEMANTH'
Feb 12,2021
0 people found
this helpful
I rented a property through Northwood. From the start the handling was very organized. They alloted Dean to deal with the property and he has been a delight. He promptly responded to all my queries and always called me back when I happened to call ...
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“Dean has been great from the viewing through ......”

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Feb 10,2021
Minithumbup
Dean
By: 'Peter'
Feb 10,2021
0 people found
this helpful
Dean has been great from the viewing through to quick responses to my queries. Everything has been straight forward and easy, can't fault the service....
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“Dean has been very helpful from first arrangi......”

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Jan 14,2021
Minithumbup
Dean
By: 'Matthew Copland'
Jan 14,2021
0 people found
this helpful
Dean has been very helpful from first arranging the viewing right to the end. He has been quick to respond to all queries and has made everything clear to us leaving nothing uncertain. He has kept us in the loop at all times and has ...
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“Since we first approached Northwood as our pr......”

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Dec 17,2020
Minithumbup
By: 'Carmen'
Dec 17,2020
0 people found
this helpful
Since we first approached Northwood as our prospective agents, I have been extremely satisfied with the service so far. As a Landlord relatively new to the process, I have very much appreciated the detailed, professional and always courteous guidance through the various documents and processes. ...
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“really friendly and professional service, hou......”

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Dec 15,2020
Minithumbup
Peter
Kathy
By: 'keith'
Dec 15,2020
0 people found
this helpful
really friendly and professional service, house sold really quickly and so did the exchange,Peter, Jo , Kathy and the team kept me informed all the way, would highly recommend...
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“Professional & quick response...”

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Dec 14,2020
Minithumbup
Rachel
By: 'Owen'
Dec 14,2020
0 people found
this helpful
Been renting for over 4 years through Northwood Liverpool and I've had no issues at all. They're very quick to reply which takes some of the stress & uncertainty out of renting which can be felt sometimes. Rachel Yeo has been particularly helpful. She's been the agent ...
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“Excellent service from Kathy and the team.H......”

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Dec 11,2020
Minithumbup
Kathy
By: 'HK'
Dec 11,2020
0 people found
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Excellent service from Kathy and the team. Helpful and supportive throughout my purchase. Good communication. I am a very happy client. Mrs Harjit Kaur Singh...
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“They got me a buyer so quickly!...”

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Nov 30,2020
Minithumbup
Joanne
By: 'Colin'
Nov 30,2020
0 people found
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They got me a buyer so quickly! So impressed. They where always reachable and ready to help. Highly recommend these guys!...
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“I recently purchased a property from Northwoo......”

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Nov 27,2020
Minithumbup
Joanne
Kathy
By: 'Mr'
Nov 27,2020
0 people found
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I recently purchased a property from Northwood. Kathy and Joanne were very helpful and professional. I would recommend purchasing from them....
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“Exceptional lettings services....”

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Nov 23,2020
Minithumbup
Ruth
By: 'seb'
Nov 23,2020
0 people found
this helpful
I cannot speak highly enough of the service I experienced when dealing with Northwoods lettings team. So efficient, and quick to respond with diligence. From a landlords perspective, they have provided me with a very competitive 'Guaranteed Rental Agreement' and absolute peace of mind that ...
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“Dean was such a great help with us renting ou......”

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Oct 16,2020
Minithumbup
Dean
By: 'faye'
Oct 16,2020
0 people found
this helpful
Dean was such a great help with us renting our first family home. After months of uncertainty we came across a property on rightmove and got in contact with Northwood. Dean helped us with every part of the application and was there by email, phone ...
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By: Peter
Nov 09, 2020
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Faye, Thanks for your review. I'm glad Dean was able to provide such a high level of customer service. ...

“great team...”

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Oct 12,2020
Minithumbup
Fran
Joanne
By: 'Joshua'
Oct 12,2020
0 people found
this helpful
Fran Cathy Ruth Joanne all great people , made this process easy , feedback was superb and in a timely manner....
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“Recommended...”

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Oct 12,2020
Minithumbup
Joanne
By: 'Dwen'
Oct 12,2020
0 people found
this helpful
Massive thank you to Joanne Smith, from Northwood for helping us with our purchase. She really cares about how things are going and keeping us up to date on the process....
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By: Peter
Nov 09, 2020
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Dwen, Thanks for your review and your kind words for Jo. ...

“Property to rent...”

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Oct 08,2020
Minithumbup
Dean
By: 'Stuart'
Oct 08,2020
0 people found
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Cant fault northwood service we went for a property we thought we had no chance of getting..dean was fantastic throughout the whole process and we cant thank him enough.....
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“Dean was so helpful and reassuring during my ......”

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Oct 06,2020
Minithumbup
Dean
By: 'Petya'
Oct 06,2020
0 people found
this helpful
Dean was so helpful and reassuring during my phone call with him. He answered all my questions and went the extra mile to ensure I had the full information and all the details I needed. He made me feel at ease and really comfortable with ...
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“I haven't yet moved into the property but I h......”

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Oct 05,2020
Minithumbup
Fran
Dean
By: 'Maike'
Oct 05,2020
0 people found
this helpful
I haven't yet moved into the property but I had very good experiences with this agency during the application process. They were available and very helpful with all of my enquiries, especially Dean and Fran! The application process was fast and transparent. The viewings were ...
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“Nathaniel showed us around a property I was h......”

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Sep 11,2020
Minithumbup
Nathaniel
By: 'Epiphany'
Sep 11,2020
0 people found
this helpful
Nathaniel showed us around a property I was hoping to rent and was very knowledgeable about the property and was able to give us all the information we required regarding the property and other aspects we might need, providing me with all of the necessary ...
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“Fantastic customer service received by Dean K......”

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Aug 31,2020
Minithumbup
Dean
By: 'Josh'
Aug 31,2020
0 people found
this helpful
Fantastic customer service received by Dean Kilpatrick and has been very polite towards me and my partner during our property search...
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“Dean Kilpatrick has been an absolute supersta......”

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Aug 31,2020
Minithumbup
Dean
By: 'Gemma'
Aug 31,2020
0 people found
this helpful
Dean Kilpatrick has been an absolute superstar. He has been very caring towards my situation and has been the upmost professional during this whole experience....
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“Great customer service received from Dean Kil......”

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Aug 31,2020
Minithumbup
Dean
By: 'Declan'
Aug 31,2020
0 people found
this helpful
Great customer service received from Dean Kilpatrick this week, went out his way to make sure all of my questions and queries were answered....
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“Would like to share my positive experience wi......”

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Aug 31,2020
Minithumbup
Dean
By: 'Anna'
Aug 31,2020
0 people found
this helpful
Would like to share my positive experience with northwood and in particular Dean Kilpatrick. He was very helpful in arranging a viewing for me recently after deciding between different area's dean was a great help in helping me pursue the right property for me. Thanks ...
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“I have been a landlord for Northwood for some......”

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Aug 31,2020
Minithumbup
Joanne
By: 'Lisa'
Aug 31,2020
0 people found
this helpful
I have been a landlord for Northwood for some years now and I find all the staff so helpful. I met Joanne originally and have kept in contact with her. I'm always looking to expand my portfolio....
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Staff picture Joanne
(73)
Staff picture Ruth
(53)
Staff picture Rachel
(38)
Staff picture Kathy
(32)
Staff picture Mark
(25)
Staff picture Dean
(25)
Staff picture Peter
(24)
Staff picture Fran
(14)
Staff picture Julie
(5)
Staff picture Nathaniel
(5)
Staff picture Christine
(1)
Staff picture Stephanie
(7)

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 6:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Northwood

Branch - Liverpool North, Liverpool, L12