We are so angry with them. They gave out master keys to our property quite freely apparently for "safety reasons". Guess what - someone entered our property with a key and cleared us out. Thousands of pounds worth of goods stolen. When we started raising the issues with the estate agents, they have got really arsey about everything and not helpful at all. Firstly, one of the members of staff accused us of insurance fraud, then they tried to make us sign a document, when they changed our keys off the master key system, to say that if the door ever got broken down, we would front the costs. Then they refuse to provide us with details of our landlord (a legal requirement). So angry. We wish there was something we could do. If we'd known this, we never would have used them. They refused to inform other tenants in the building about the burglary too, so we went round informing people. Not a single person in our block of 135 flats had a good thing to say about them. Stay away.