100% lettings valuation accuracy
50% lettings fee satisfaction
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Dec 09,2013
Dec 09,2013
3
people found
this helpful
this helpful
This company has managed to beat North Tyneside Council in incompetence, laziness and overall service. The property we moved into required extensive repairs to the roof and load baring wall, which even after 9 months of basing them and the landlord directly were not done. When we moved out of the property we found they had not provided us with a certificate of Deposit protection (a requirement of the Housing Act 2004) and refused to provide us with information regarding which deposit protection scheme our deposit was held in. After moving out of the property on the 31st October 2013 it has taken until the time of writing (09/12/2013) to have them commit to repaying the deposit after 3 weeks (once an amount was agreed) of chasing them up and finding out they had supposedly placed the deposit in another tenants name (breach of Housing Act 2004 number 2). I had to threaten the company with county court before they would even follow up on a call back s we could provide the bank details to return the deposit too. I have given this company until 12/12/2013 to return the money to our account, if they have not court proceedings will commence.
In conclusion I do not recommend this company to a single person, their practices are either fraudulent or they only hire the most incompetent people they can.
In conclusion I do not recommend this company to a single person, their practices are either fraudulent or they only hire the most incompetent people they can.
What agent could do to change your mind?
Fulfil all requirements of the Housing Act 2004 and not attempt to avoid palling ex-tenants back regarding money that does not belong to the company. Further to this they could also perform regular checks on properties to ensure landlords perform required repairs, as well as completing a full itinerary before letting a property so they can follow this up with landlords so their properties are sealed against the elements (such as severe leaks in the roof across the entire property).Attached Filesnbsp;
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Latest Reviews
11th Nov 2014
reviewed by 'Same'
2nd Oct 2014
reviewed by 'Anne-Marie'
10th Jan 2014
reviewed by 'Sarah'
31st Dec 2013
reviewed by 'jennie'
9th Dec 2013
reviewed by '3199eddie'
25th Aug 2013
reviewed by 'Unimpressed'
Opening Hours
Address
Principle Properties
37 Windsor Terrace, Grangetown
Sunderland
Tyne and Wear
SR2 9QF
0191 5652236
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £535 | £535 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Nov 11,2014
Nov 11,2014
3
people found
this helpful
this helpful
I have experienced numerous letting agents over the years. The first impressions given are very good but I'm afraid the reality falls far short.
I had the highest turnover of tenants and arrears after using this agent to let my properties.
I suspect the use ...
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What agent could do to change your mind?
I have experienced numerous letting agents over the years. The first impressions given are very good but I'm afraid the reality falls far short. I had the highest turnover of tenants and arrears after using this agent to let my properties. I suspect the use of persuasion and lack of due diligence ie failing to act in the landlords interest lead to these arrears. Speaking generally, It is quite easy if you have no ethics to get that all important signature to sign up a tenant. The letting agents get their sign up fee (either a months rent up front or a few hundred pounds). What is the letting agents concern when the tenant falls into arrears? It is only much later that the landlord finds out that the tenant was completely inappropriate and no proper checks were done. I would seriously recommend that you do not use Michelle Bewick of Principle Properties ILM LTD. Take a chance and find out at your peril.Attached Filesnbsp;
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Oct 02,2014
Oct 02,2014
4
people found
this helpful
this helpful
I would not recommend this company. We hired them as part of their property management guise. They uncovered brown/white asbestos at our home whilst doing a bathroom renovation. They claimed that they didn't recognise the substance despite the contract builder having 40 years experience (George ...
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Jan 10,2014
Jan 10,2014
0
people found
this helpful
this helpful
Thought id just drop by and say a quick thank you before i leave for Australia. You guys have been amazing!..So helpful and understanding of my situation, moved me in very quickly and have looked after me ever since. I'm exited to head off ...
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Dec 31,2013
Dec 31,2013
0
people found
this helpful
this helpful
Highly recommended. My husband and i own a number of investment properties up North. We needed a good reliable letting agent to take care of them to save countless journeys up and down the country. I am delighted with the service we have received for ...
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Dec 09,2013
Dec 09,2013
3
people found
this helpful
this helpful
This company has managed to beat North Tyneside Council in incompetence, laziness and overall service. The property we moved into required extensive repairs to the roof and load baring wall, which even after 9 months of basing them and the landlord directly were not done. When ...
read full review
read full review
What agent could do to change your mind?
Fulfil all requirements of the Housing Act 2004 and not attempt to avoid palling ex-tenants back regarding money that does not belong to the company. Further to this they could also perform regular checks on properties to ensure landlords perform required repairs, as well as completing a full itinerary before letting a property so they can follow this up with landlords so their properties are sealed against the elements (such as severe leaks in the roof across the entire property).Attached Filesnbsp;
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Yes
Aug 25,2013
Aug 25,2013
2
people found
this helpful
this helpful
I would not recommend this company. They uncovered brown asbestos at our home whilst doing a bathroom renovation. They claimed that they didn't recognise the substance despite the contract builder having 40 years experience (George Wright).
We suspected that it was asbestos and asked them what ...
read full review
read full review
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Dec 12,2012
Dec 12,2012
3
people found
this helpful
this helpful
Michelle Bewick of Principle Properties put herself forward to Project manage a job on our own house. She managed other lettings properties on our behalf at the time.
The job was to refurb a bathroom. Despite it taking ten weeks, she was nowhere to be ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
