Mannamead, Plymouth, PL4
4.9/5, 1111 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

“We would like to thank Cross Keys for being a ......”

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Dec 09,2013
Minithumbup
Rob Down MNAEA
By: 'Mr'
Dec 09,2013
0 people found
this helpful
We would like to thank Cross Keys for being a helpful, professional and personal estate agents.
Our house was on the market no less than 3 weeks before selling. Rob was in constant contact informing us of potential viewings and reviews. Bev was always happy to talk to us and never made our queries feel silly or unnecessary. We would and have highly recommended Cross Keys and would certainly use them again.
Was this helpful? Yes
By: Craig Duncan
Jan 22, 2014
Thank you very much for the kind feedback and may i apologise for taking so much time to respond!

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Opening Hours
Address

Cross Keys Estates
Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
93 0 163 5 495 5 309 4 35 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA
Latest Properties
Images & Videos

“Thank you Cross Keys, thank you Laura, Jo and Lynn 😊🤗...”

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Mar 01,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Ramona'
Mar 01,2021
0 people found
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Cross Keys is a very serious letting agency company that helped me to get my dream home. Thank you Laura Grubb, Jo and Lynn for all the support in obtaining my new home. I am looking forward to recommend the Cross Keys agency to all ...
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“My initial dealings was with Lynn, who was re......”

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Mar 01,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Vicci'
Mar 01,2021
0 people found
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My initial dealings was with Lynn, who was really great helping me to book a viewing for the property. She attended with me and gave me a tour of the property and answered all my question.... and offered lots more info! She instructed me how ...
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“5 star service.Kept informed throughout all ......”

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Feb 19,2021
Minithumbup
Jack Merriott MNAEA MARLA
Danielle Gibbons
By: 'JP'
Feb 19,2021
0 people found
this helpful
5 star service. Kept informed throughout all stages of sale. Negotiated a good price for property. Very knowledgeable and pleasant to deal with. Highly recommended!...
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By: Fiona Hardie
Mar 01, 2021
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HI Jp. I just wanted to say thank you on behalf of Danielle and Jack for their lovely review. It really is appreciated. Thanks again . ...

“Had a really great experience with all at cross keys....”

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Feb 18,2021
Minithumbup
Fiona Wetton
Fiona Hardie
By: 'Ian'
Feb 18,2021
0 people found
this helpful
Had a really great experience with all at cross keys despite the COVID restrictions. Fiona Hardy was excellent, very helpful and accessible. Many thanks to her and the rest of the team (Danielle, Rob, Katherine & Fiona W) who helped make it a seamless and quick ...
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By: Fiona Hardie
Mar 01, 2021
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Hi Ian, thank you for such a lovely review. I'm so happy we could assist. All the best and speak soon. ...

“Well done selling my property so quick, the s......”

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Feb 18,2021
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Ronald'
Feb 18,2021
0 people found
this helpful
Well done selling my property so quick, the staff are the best I have ever used,I will recommend Cross Keys to all my friends,...
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By: Fiona Hardie
Mar 01, 2021
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Hi Ronald. Thank you for your kind words. Myself and team really appreciate this review. All the best. ...

“Thank you so much to Jo Rees and Laura Grubb ......”

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Feb 17,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Chloe'
Feb 17,2021
0 people found
this helpful
Thank you so much to Jo Rees and Laura Grubb for helping me and my partner find the ideal flat. All the staff have been so friendly, and helpful during the process & we are so excited to be moving into our new flat this week. ...
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By: Laura
Mar 01, 2021
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Thank You for the lovely review Chloe, we hope that you will be very happy in your new home. All the best! ...

“Have used Cross Keys many times for selling h......”

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Feb 17,2021
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Donna Jonas'
Feb 17,2021
0 people found
this helpful
Have used Cross Keys many times for selling homes. Friendly staff and always competitive prices. They provide excellent insight of the property using great and many photos plus video footage so people can see what's on offer before visiting in person. Our latest sale took ...
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By: Fiona Hardie
Mar 01, 2021
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Hi Donna, thank you so much for your lovely review. We wish you all the best in your new home and for the future. Speak soon ...

“Thankyou to, laura,Jo and Lynne for this real......”

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Feb 16,2021
Minithumbup
Jack Merriott MNAEA MARLA
Jo Rees
By: 'Harley'
Feb 16,2021
0 people found
this helpful
Thankyou to, laura,Jo and Lynne for this really easy to deal with experience, friendly staff, helped with everything needed, would highly recommend....
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“Got everything sorted for me very quickly and......”

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Feb 15,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Tyler'
Feb 15,2021
0 people found
this helpful
Got everything sorted for me very quickly and have been very helpful with my first move into a new place by myself....
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“My first contact was Laura & she was amazing.......”

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Feb 09,2021
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Kirsty Johnson'
Feb 09,2021
0 people found
this helpful
My first contact was Laura & she was amazing. She arranged a viewing of the property for me where I was shown around by a lovely lady called Lynne. The communication throughout the whole process has been amazing & the staff are friendly & helpful at what has ...
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By: Laura
Feb 10, 2021
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Thank You for your lovely review Kirsty! We are glad we could help and hope you will be very happy in your new home. Laura & Lynne ...

“Danielle and the Cross Keys team have been wo......”

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Feb 08,2021
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Naomi'
Feb 08,2021
0 people found
this helpful
Danielle and the Cross Keys team have been wonderful through the whole process of the sale of the house. They knew the market well and had a lot of knowledge and experience. I would definitely recommend them to others who are buying and selling in ...
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By: Danielle Gibbons
Feb 17, 2021
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Thank you so much for your kind review Naomi, it is really appreciated! Wishing you all the best for the future :) ...

“Very professional, any queries we had were pr......”

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Feb 08,2021
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Penny'
Feb 08,2021
0 people found
this helpful
Very professional, any queries we had were promptly dealt with and were always up to date with the progress of our purchase....
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By: Danielle Gibbons
Feb 17, 2021
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Thank you so much for your kind review Penny! Wishing you all the best in your new home :) x ...

“Friendly and Efficient!...”

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Feb 08,2021
Minithumbup
Laura Grubb
Jack Merriott MNAEA MARLA
By: 'Justine'
Feb 08,2021
0 people found
this helpful
First time renting with this company and its been a really efficient, straight forward process! Lovely staff , quick response to any queries , cannot recommend this team enough! Thank you to Laura for helping us through the process :)...
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By: Laura
Feb 10, 2021
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Thank You for your lovely comments Justine. We hope you will be very happy in your new home :) ...

“We sold our property with Cross Keys. Fantast......”

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Feb 06,2021
Minithumbup
Jon Curtis MNAEA
Lynn Daw
By: 'Anna O'Donovan'
Feb 06,2021
0 people found
this helpful
We sold our property with Cross Keys. Fantastic service from beginning to end for a very reasonable price. Jon came to look around our property, he seemed very knowledgeable and we felt that he will be great to show around potential buyers. We weren't wrong, ...
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By: Lynn Daw
Feb 13, 2021
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Thank you for the lovely comments Anna, Wishing you all the best in your new home Lynn :-) ...

“I have rented three propertys with crosskeys ......”

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Feb 06,2021
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'David'
Feb 06,2021
0 people found
this helpful
I have rented three propertys with crosskeys over the past five years and every property has been well managed by jo and the team at crosskeys, any problems have been easy to notify them and always been promptly resolved, will definitely use them in future ...
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By: Joanne Rees
Feb 06, 2021
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Thank you so much for the lovely review, it is really appreciated. We do hope to work with you again in the future. ...

“Great Service...”

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Feb 02,2021
Minithumbdown
Laura Grubb
Jo Rees
By: 'Tina'
Feb 02,2021
0 people found
this helpful
Had a really positive experience with Cross Keys. Laura, Jo and Lynne from the Lettings team were so professional. They were really helpful and so quick to come back to me with any questions I had about the flat we viewed. Thanks to them I ...
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By: Laura
Feb 03, 2021
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Thank You for the lovely review Tina! We hope that Joyce will be very happy in her new home. ...

“Our experience with Cross Keys Estates has been good....”

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Jan 30,2021
Minithumbup
Jo Rees
Lynne Duncan
By: 'Peter - Plymouth'
Jan 30,2021
0 people found
this helpful
Our experience with Cross Keys Estates has been very positive. We have dealt mainly with Jo and Lynn. They are friendly and helpful. As tenants Cross Keys Estates have provided peace of mind with the good relationship they have built up with both us and ...
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By: Joanne Rees
Feb 01, 2021
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Thank you for your lovely comments, we really do appreciate it. ...

“I bought my first house with Cross Keys Estat......”

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Jan 29,2021
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'claudia'
Jan 29,2021
0 people found
this helpful
I bought my first house with Cross Keys Estates and their support has been amazing! I can't thank the whole team enough...Fiona Hardie was only at the end of the phone and always ready to answer my questions! Fiona, Danielle , Rob, Katherine & Fiona W, ...
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By: Fiona Hardie
Jan 30, 2021
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Hi Claudia, thank you for such a lovely review. Myself and team really appreciate this. we wish you all the best & hope you're enjoying your new home. x ...

“Maintenance team exceptionally brilliant...”

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Jan 28,2021
Minithumbup
Lynne Duncan
Jo Rees
By: 'Susan'
Jan 28,2021
0 people found
this helpful
We rent a property managed by Crosskeys and any maintenance issues we have had have been addressed quickly. Lynne Duncan is very good and understanding and the manamead branch is by far the best estate agency iv ever had to deal with renting a property....
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By: lynne duncan
Jan 28, 2021
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Thank you Susan for such a lovely review. It is really appreciated. I'm happy that you have settled in and happy in the property. ...

“Incredibly professional and efficient! Nothin......”

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Jan 28,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Ellen'
Jan 28,2021
0 people found
this helpful
Incredibly professional and efficient! Nothing was too much trouble and Laura made the moving in process very stress free and seamless....
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By: Laura
Jan 28, 2021
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Thank You for the lovely review Ellen, it is much appreciated. We hope everything works out in the apartment and that Adam will be very happy there. ...

“Well, they've done it again! The best estate ......”

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Jan 28,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Alice'
Jan 28,2021
0 people found
this helpful
Well, they've done it again! The best estate agents i have EVER dealt with. Jo and Lynne have been professional, efficient and friendly. They made the whole process of renting a property easy and enjoyable. Would highly recommend. Thank you again!...
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Comment on agent fees
Fantastic fees
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By: Joanne Rees
Jan 28, 2021
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Thank you so much Alice, we are really pleased to have you back as our tenant. ...

“From the start rob valued our house with a ve......”

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Jan 25,2021
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Tom'
Jan 25,2021
0 people found
this helpful
From the start rob valued our house with a very professional, honest and friendly manner. From then on all the staff were very helpful and approachable.. both fiona's were knowledgeable and always helped out with any questions we had.. lynn was exceptionally hard working and ...
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By: fiona Hardie
Jan 30, 2021
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Hi Thomas. Thank you for such a lovely review. We are so happy that we could assist in your sale. Speak soon :) ...

“Danielle was excellent throughout the whole p......”

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Jan 25,2021
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Vic Barton'
Jan 25,2021
0 people found
this helpful
Danielle was excellent throughout the whole process. Great customer service and always promptly replying to queries by email or phone. Easily the best experience I’ve had when purchasing a property and will now always look to deal with her and Cross keys....
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By: Fiona Hardie
Jan 30, 2021
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Hi Vic. Thank you for you kind words. We wish you all the best. x ...

“Lynne & Jo have been very helpful whilst goin......”

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Jan 23,2021
Minithumbup
Lynne Duncan
Jo Rees
By: 'Harleigh'
Jan 23,2021
0 people found
this helpful
Lynne & Jo have been very helpful whilst going through the process of letting a property to me. They've given a lot of information on the letting, full inventory and the process has been smooth and easy. Very happy with the service given by all the ...
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By: lynne duncan
Jan 25, 2021
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Thank you for the lovely comment Harleigh as it is really appreciated. Hope that you are happy in your new home. ...

“Lovely and friendly My self and my partner h......”

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Jan 21,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Annabel'
Jan 21,2021
0 people found
this helpful
Lovely and friendly My self and my partner have recently rented a property through cross keys and found that every person we talked to was amazing, friendly and had all the information we need! The property is also amazing!!...
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By: Jo Rees
Jan 22, 2021
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Thank you so much for your lovely review. It is a beautiful property and I am sure you will love living there. ...
Staff picture Jack Merriott MNAEA MARLA
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Staff picture Jon Curtis MNAEA
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Staff picture Rob Down MNAEA
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Staff picture Craig McMillan Duncan
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Staff picture Danielle Gibbons
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Staff picture Fiona Hardie
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Staff picture Jo Rees
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Staff picture Lynne Duncan
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Staff picture Laura Grubb
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Staff picture Katherine Lane
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Staff picture Lynn Daw
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Staff picture Fiona Wetton
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates

Branch - Mannamead, Plymouth, PL4