London, SE1
4.4/5, 24 reviews
88% recommended
100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
99% lettings fee satisfaction
Waterloo Estate Agents | Arch Residential | visit archresidential.co.uk


Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Arch Residential
126 Cornwall Road
London
Greater London
SE1 8TQ
02071124983

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £480,000 £480,000
Lettings 88% 99% £1,400 £2,185
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 8 1 2 0 1 0 1 1
Areas covered
  • SE1
  • SE10
  • SE16
  • W1H
  • EC1
  • SE13
  • E14
  • SE11
  • SW8
  • EC1
  • SW11
  • SE15
  • SE1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS NALS DPS SAGEagent
Latest Properties

“5 out of 5...”

Share on :
Dec 22,2020
Minithumbup
Lilly
By: 'Olivia'
Dec 22,2020
0 people found
this helpful
Lilly became our property manager when our landlord moved agencies. I could not fault her from start to finish. She came in and took on an extremely long list of jobs the previous agency had neglected for years. The support was fantastic and she is ...
read full review
Was this helpful? Yes

“Very good service in helping me find a new fl......”

Share on :
Oct 05,2020
Minithumbup
Jemma
Jason
By: 'Kandace'
Oct 05,2020
0 people found
this helpful
Very good service in helping me find a new flat, especially during these strange times! I was able to view the property remotely and complete the relevant forms online, which was hugely helpful. Overall, the agents were really lovely and the whole process was easy ...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
Jul 24,2020
Minithumbup
Jemma
By: 'Pierre'
Jul 24,2020
0 people found
this helpful
I have been renting a property and dealt with Jemma several times during my tenancy period. Jemma and the agency was really professional and responsive. It is rare to have such quality of services in London in the Real Estate industry. I really recommend Arch ...
read full review
Was this helpful? Yes

“Lily was amazing throughout the whole process......”

Share on :
May 16,2020
Minithumbup
Lilly
By: 'Shadey'
May 16,2020
0 people found
this helpful
Lily was amazing throughout the whole process. Extremely professional, approachable, attentive and friendly from start to finish. We got our dream apartment, and felt reassured by Lily continuously despite difficulties that arose from Covid-19. Would highly recommend to everyone!...
read full review
Was this helpful? Yes

“Fast responding and excellent deal...”

Share on :
Feb 06,2020
Minithumbup
Lilly
By: 'Peng'
Feb 06,2020
0 people found
this helpful
Lily is very fast acting person on deals, my business with her went very well and most importantly it makes money for my but to let....
read full review
Was this helpful? Yes

“Great all around...”

Share on :
Jan 05,2020
Minithumbup
Lilly
By: 'Benjamin'
Jan 05,2020
0 people found
this helpful
Lilly is great with pretty much everything, answers all the questions, she is always available and easy to get in touch with. I would definitely recommend her to help you with your property and to find one for you too....
read full review
Was this helpful? Yes

“Great at her job!...”

Share on :
Nov 16,2019
Minithumbup
Lilly
By: 'Raman'
Nov 16,2019
1 people found
this helpful
Lilly was keen to get the ball rolling and inevitably she was of Incredible help. Her attentiveness to all needs was impressive, thus, we highly recommend! :) Thank you again!...
read full review
Was this helpful? Yes

“I'm happy with Arch Residential. As a landlor......”

Share on :
Nov 14,2019
Minithumbup
Jason
By: 'Anthony'
Nov 14,2019
0 people found
this helpful
I'm happy with Arch Residential. As a landlord, i need to know the property is being well looked after, want a good return, and expect prompt and professional service. Arch Residential meets all these expectations. Thanks!...
read full review
Was this helpful? Yes

“Very disappointed with the service. Sent an e......”

Share on :
Aug 19,2019
Minithumbdown
William
By: 'Daksha'
Aug 19,2019
0 people found
this helpful
Very disappointed with the service. Sent an email message for a rental viewing but did not get any response. Called the office for a video viewing and told that will send it soon as possible. 5 days later still waiting.... so unprofessional. Would not recommend to ...
read full review
Was this helpful? Yes
By: Jason Maughan
Nov 12, 2019
View all comments (1)
Apologies you were not happy. The property did get let quite fast and you were left a message to this effect. ...

“Very honest company. Admittedly small company, so single point of ......”

Share on :
Sep 15,2014
Minithumbup
By: 'Matthew'
Sep 15,2014
2 people found
this helpful
Very honest company. Admittedly small company, so single point of contact for everything. Small issue with picking up the keys (nobody in the office to hand them over upon completion) but otherwise very trustworthy and professional. Always willing to help where possible to push the ...
read full review
Was this helpful? Yes

“The agents have been letting the above property as well.......”

Share on :
Sep 05,2014
Minithumbup
Jason
William
By: 'Mansukh'
Sep 05,2014
1 people found
this helpful
The agents have been letting the above property as well.Their charges are very reasonable and they have always found proffesional tenants.I have used them for mull management including inventory as well. This year i used them to sell the above flat.Again they ...
read full review
Comment on agent fees
Very comtetively priced.they definately earned their fees.
Was this helpful? Yes

“I have used Arch Residential for almost 3 years and have ......”

Share on :
Sep 04,2014
Minithumbup
By: 'Rohin'
Sep 04,2014
1 people found
this helpful
I have used Arch Residential for almost 3 years and have found them to be Brilliant. I changed to them to manage my 3 properties as I was not happy with the service I was getting from one of the larger agencies. They have given me a ...
read full review
Was this helpful? Yes

“I have used Arch Residential for a number of years ......”

Share on :
Sep 02,2014
Minithumbup
By: 'HH'
Sep 02,2014
1 people found
this helpful
I have used Arch Residential for a number of years to find tenants for my properties in SE1,SE16 and SE8. They have always been great to deal with, giving good, honest feedback to ensure properties are appropriately priced and marketed. In nearly all cases ...
read full review
Was this helpful? Yes

“I have been a landlord for the last 14 years and ......”

Share on :
Sep 02,2014
Minithumbup
Jason
By: 'D'
Sep 02,2014
1 people found
this helpful
I have been a landlord for the last 14 years and can easily say that Arch is the best ! Right from the start Jason was positive and helpful. My existing tenants had left the house in a terrible condition but he managed to find tenants who ...
read full review
Comment on agent fees
Introductory offer was hugely advantageous and attractive.
Was this helpful? Yes

“I had a very good experience with Arch Residential, Jason ......”

Share on :
Sep 02,2014
Minithumbup
Jason
By: 'Rich'
Sep 02,2014
0 people found
this helpful
I had a very good experience with Arch Residential, Jason was very professional and made the whole process very easy and convenient. Correspondence was promptly answered and descriptions of the property are accurate. I was very impressed with the level of service that was provided ...
read full review
Was this helpful? Yes

“I'm happy with the service that have been provided so ......”

Share on :
Sep 02,2014
Minithumbup
By: 'Anna'
Sep 02,2014
0 people found
this helpful
I'm happy with the service that have been provided so far. I found Jason very professional, proactive and efficient....
read full review
Was this helpful? Yes

“These people are cowboys, they just did not care. They ......”

Share on :
Sep 03,2013
Minithumbdown
Jason
By: 'AG'
Sep 03,2013
4 people found
this helpful
These people are cowboys, they just did not care. They took forever to find a tenant, and the rent was nowhere near what they promised. The tenants they found were terrible, so don't know what checks they did. Small issues had turned into major issues ...
read full review
Was this helpful? Yes
By: William Britton
Mar 17, 2014
View all comments (1)
To date, and since we first began trading, we have had no landlord who has expressed this opinion of us and can therefore only conclude this is a posting from a rival agent. We use a reputable and reliable third party to undertake all of our referencing which every one of our landlord is aware of. The post suggests that the poster uses or used us for management, however, again to date and since trading began, no landlord has cancelled our management service suggesting that the landlord s ...

“Arch Residential provided very poor and unprofessional service. They rarely ......”

Share on :
May 27,2013
Minithumbdown
By: 'Red'
May 27,2013
5 people found
this helpful
Arch Residential provided very poor and unprofessional service. They rarely return calls or emails, and there were long delays on the rare cases they do. Terrible and slow and evasive at dealing with repairs and other requests. and had to be constantly chased for anything ...
read full review
Was this helpful? Yes

“Their service was exceptional. I will never deal with another ......”

Share on :
May 01,2012
Minithumbup
Jason
By: 'Mrs'
May 01,2012
2 people found
this helpful
Their service was exceptional. I will never deal with another large chain again after giving my flat to these boys. They got me a 12% rent increase from what i was currently recieving and they do really care about my property. Would highly recommend them....
read full review
Was this helpful? Yes
Staff picture Lauren
(0)
Staff picture Chris
(0)
Staff picture Jemma
(2)
Staff picture William
(4)
Staff picture Jason
(9)
Staff picture Lilly
(85)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a responsible, conscientious firm, at Arch Residential we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance.
Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure below.
Please put your formal complaint in writing either by email or letter, including as much detail as possible.
You can ask someone to help you put your complaint in writing if you wish. If you cannot put your complaint in writing, please contact us so we can document your complaint for you.
When contacting us, please tell us:
• your name and contact details
• confirmation of what your relationship is to the property
• the full address of the tenancy property, if you have those details
• the aspect of our service you are complaining about
• how you would like us to put matters right.
We will then respond in line with the timeframes set out below. You can get in touch in two different ways – either by post:

William Britton
Arch Residential
126 Cornwall Road
London
SE1 8TQ

or by email: info@archresidential.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days, enclosing a copy of this procedure.
• We will investigate your complaint. A formal written outcome of our investigation will be sent to you within 10 working days of sending the acknowledgement letter. If there is a reason why we need more time than this we will tell you why.
• If, at this stage, you are still not satisfied with the outcome, you should contact us again and we will arrange for a separate review to take place by a more senior member of staff.
• We will write to you within 10 working days of receiving your request for a review, confirming our final viewpoint on the matter. If we need more time than this we will tell you why. If you still remain dissatisfied, you can then contact The Property Ombudsman Service (TPOS) to request an independent review:

The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Please note the following:
You will need to submit your complaint to The Property Ombudsman Service within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman Service requires that all complaints are addressed through this in-house complaints procedure, before being submitted to them for their independent review.
Last updated at 9:13 AM 13/01/2020 by Britton

Awards won by Arch Residential, London SE1 8TQ


As Seen On

Get in touch with

Arch Residential

Branch - London, SE1