Of course it was motivated by my costs, that was the basis of my review. I moved in to a property that had not been cleaned and was then billed to clean it. I didn't even know of this websites existence until that day I received my DPS response, which I notice they didn't give you all the cleaning costs you claimed, only 2/3 of them, which I find strange.
I will say for yourself Ian, you were very honest and straight forward with me when we spoke on the phone several times during my tenancy. With you openly admitting to your mistakes about not sending repairmen round to fix things cos you "dropped a b****k" and when you offered a free reference because of "all the stuff you've had to put up with". You were very honest with all the mistakes and condition of things until it came to parting with money. I do wonder if you even informed the landlord of the leaking washing machine that I was told by Sonia that you just deal with once I'd left. The landlord may not be very happy if the floor was damaged due to negligence, but I'm sure that wouldn't happen.
Biased or purely from experience, that is the impression I got and how I felt I was dealt with. The moment Sonia started to write to me, the whole context of conversation changed to a very cold and distant one, very different from when Philippa was working with you. I feel you'll miss her, and already do in fact. At least Sonia had the good sense to stop trying to claim for light bulbs and smoke alarms that never existed (after I disputed this).
So, just to clarify, I'm not confirming anything about a high standard, I'm highlighting that the property was a state when I moved in as when I moved out. Leave it as you find it I assumed. Clearly that was my mistake when renting through Liam James.

Dear Mr Prowting
I note that you vacated the property on 4th Sept 2013.This was two months before the end of your AST agreement, which i agreed to because you were unhappy at the property, I also provided a future Landlord reference gratis as a good will gesture on my part.
My company welcome all feed back, even such a biased one as yours, this shows that we act fairly
and with the best interest of all parties,hence we are happy to use Allagents which gives a platform
for frank and honest views from both parties.

It seems strange that only now three months later, you have posted such a negative review.
Coincidentally on the day of your post, you received notification from DPS that you had lost the deposit dispute and have clean/dilapidation fees had been awarded to Liam James.
I feel you post was motivated, more by retaliation of having to pay for the cleaning of the mess the property was left in,rather than a honest review. I would like to take this opportunity to thank you for your post which confirms that Liam James has such high standard..