Life Residential
Nine Elms Riverside, London, SW8
3.7/5, 25 reviews
76% recommended
100% sales valuation accuracy
75% sales fee satisfaction

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“1. There should be regular reviews, every two months, of the ......”

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Dec 08,2013
Minithumbup
By: 'B'
Dec 08,2013
0 people found
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1. There should be regular reviews, every two months, of the apartment by Life Residential to ensure that tenants maintain the property up to standard and that a problem does not become worse and necessitate repair work which then needs to be paid for by the landlord.
2. Pre-tenancy cleaning services should not have to be paid for by the land lord. If a property is handed over in a clean state to a tenant then it should be the responsibility of the tenant to leave the property in exactly the same state. If the tenant does not do so then a sum of money should be deducted from the tenant's deposit to pay for the necessary cleaning. This has not happened in my case.
3. I have been made to pay for "check out". What is this ? You charge a sum of 10% +VAT (commission) and 6% + VAT (management). What is the managment fees for if the landlord needs to pay for "check out" ? Please note that I pay separately for inventory checks.
4. I have also paid for "general repairs" at the end of a tenancy. Should these not have been deducted from tenant's deposit ?
5. I get e-mails from numerous office bearers in your agency about my apartment. There sems to be a need of better continuity. I have recently received 2 different quotations about a repair work in my apartment from 2 different officials in your agency. There should be better communication between your different office bearers to avoid confusion., I suggest you identify property managers for each property and have the land lords liaising with thiat identified person about everything to do with any particular property rather than land lords having to communicate with numerous different persons.
6. I had to pay council tax to Lambeth Council for 13 days last June, because my property remained vacant for that period. Yet you charge a 10% + VAT commission ! Is it not the responsibility of your agency to initiate processes well in advance to avoid such vacancies in tenancy ? Should there be dedicated responsibility and supervision of this work ?
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Latest Reviews

View all Reviews 25
22nd Sep 2020
reviewed by 'Sili'
“I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, ......”
16th Aug 2020
reviewed by 'Jamie'
“I enjoyed a stellar service from LiFE Residential. I put my apartment on the market trough the team at their ......”
23rd Jul 2020
reviewed by 'Luca'
“My worst experience by far as tenant. Try to avoid this agency if you can.I have been living in ......”
6th Jun 2020
reviewed by 'Alan'
“All the services that were provided by Life Residential up to the point of leaving the apartment were ok, the ......”
30th Sep 2019
reviewed by 'Lynn'
“We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about ......”
23rd Jan 2019
reviewed by 'Lynn'
“Both Wesley amd Eli made the whole experience with LifeResidential a pleasure to deal with , they are both so helpful ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Life Residential
11 Flagstaff House
Nine Elms,London
Greater London
SW8 2LZ
0207 582 7989

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 75% £267,500 £349,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 10 5 1 0 4 0 0 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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Estate agents
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Latest Properties

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Life Residential Branches (view all )
Acton Head Office, W3
Canary Wharf, E14
Clapham Road, SW9
Deptford, SE10
East London, E16
Finchley, N12
Greenwich, SE10
London, NW10

“Avoid if you expect good customer service...”

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Sep 22,2020
Minithumbdown
By: 'Sili'
Sep 22,2020
0 people found
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I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him: 1. Lack of Communication/Professionalism - ...
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By: Julian
Feb 19, 2021
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As a oversea landlord, I recently used Life Residential as my leasing and management agent, during the last 2 months of working with them, I must say it has been such a delighted experience. - James is the leasing manager, who has been really helpful to have the apartment published/leased out ASAP, alway available to answer all my queries within and beyond working hours, also giving appropriate advices on what is needed or not needed so I could save some money. - Aiste is my leasing agent. ...

“Top service!...”

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Aug 16,2020
Minithumbup
By: 'Jamie'
Aug 16,2020
0 people found
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I enjoyed a stellar service from LiFE Residential. I put my apartment on the market trough the team at their offie at St George Wharf. Straight after the property got listed, it got snapped up - the team had contacts who were looking so the ...
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“My worst experience by far as tenant. Try to ......”

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Jul 23,2020
Minithumbdown
By: 'Luca'
Jul 23,2020
0 people found
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My worst experience by far as tenant. Try to avoid this agency if you can. I have been living in England since 7 years ago, in 6 different rental properties. This has been by far my worst experience ever. I would have plenty of things to say ...
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“Your Deposit Won't Be Returned......”

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Jun 06,2020
Minithumbdown
By: 'Alan'
Jun 06,2020
0 people found
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All the services that were provided by Life Residential up to the point of leaving the apartment were ok, the problems started when we tried to reclaim our £5,000+ deposit - 7 weeks after the end of our tenancy Life Residential is refusing to return it. Let ...
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“We have been dealing with Evelyn Nti.Gyan , p......”

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Sep 30,2019
Minithumbup
By: 'Lynn'
Sep 30,2019
0 people found
this helpful
We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about every aspect of renting a flat, she dealt quickly with every request - she has made renting a flat a positive experience! Many thanks Evelyn ,...
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“Very good experience...”

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Jan 23,2019
Minithumbup
By: 'Lynn'
Jan 23,2019
0 people found
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Both Wesley amd Eli made the whole experience with LifeResidential a pleasure to deal with , they are both so helpful and willing to spend any amount of time to help. I wouldnt hesitate to recommend them to others. Many thanks , Lynn...
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Comment on agent fees
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“unprofessional...”

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Sep 03,2018
Minithumbdown
By: 'tema'
Sep 03,2018
2 people found
this helpful
very poor customer care and unprofessional with managing the property and irresponsible of any thing after they get paid which is so disappointing...
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“Simone is a very responsive agent and promptly addresses all ......”

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Feb 05,2015
Minithumbup
By: 'Perspective'
Feb 05,2015
0 people found
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Simone is a very responsive agent and promptly addresses all of our queries. It was a great pleasure working with a friendly agent who understands our needs and is fully able to provide knowledgeable guidance on the renting process. If I needed to find another ...
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“Edward was very helpful, dedicate, professional and competent since our ......”

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Jan 31,2015
Minithumbup
By: 'Maria'
Jan 31,2015
0 people found
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Edward was very helpful, dedicate, professional and competent since our first contact. He contacted other offices of the group, in order to meet our requirements, being very pro-active. With no doubt, we'd like to work with him on our next relocation and we'll recommend him ...
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“I m very happy with the service Jose and Elina ......”

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Nov 20,2014
Minithumbup
By: 'Jo'
Nov 20,2014
0 people found
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I m very happy with the service Jose and Elina provided. They gave me prompt responses as I hate being put on hold. They updated me proactively, most importantly Jose found me a new tenant before the previous tenancy finished....
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“It has been a pleasure dealing with Simone. Friendly, helpful, ......”

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Nov 05,2014
Minithumbup
By: 'Pierre'
Nov 05,2014
0 people found
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It has been a pleasure dealing with Simone. Friendly, helpful, efficient and professional, will definitely recommend her to people around me....
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“Simone was very helpful and attentive in helping the tenant ......”

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Nov 02,2014
Minithumbup
By: 'Brian'
Nov 02,2014
0 people found
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Simone was very helpful and attentive in helping the tenant to settle into the new property, and answering many questions around the tenancy agreement....
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“Simone Nel part of Life residential did a great job, ......”

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Nov 02,2014
Minithumbup
By: 'patrickcouret'
Nov 02,2014
0 people found
this helpful
Simone Nel part of Life residential did a great job, she's very professional, but at the same time she doesn't forget she's dealing with people. She was helpful and attentive at all times. She's a nice and honest person and a brilliant agent. As I ...
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“Simone was great - really flexible and helpful, even well ......”

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Oct 13,2014
Minithumbup
By: 'Cecile'
Oct 13,2014
0 people found
this helpful
Simone was great - really flexible and helpful, even well after the rental agreement was completed. You can count on her to help you find a great home. She also jumped in when I had some maintenance issues with the flat, keeping me updated on ...
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“My agent really help us to contact with landlord, and ......”

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Oct 10,2014
Minithumbup
By: 'IEVY'
Oct 10,2014
0 people found
this helpful
My agent really help us to contact with landlord, and make a good deal . Thank you so much Life residential. I really trust this agent. indeed....
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“I was happy to work with Simone. She was very ......”

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Oct 07,2014
Minithumbup
By: 'Yuliya'
Oct 07,2014
0 people found
this helpful
I was happy to work with Simone. She was very pleasant and helpful . Happy to recommend her and the agency in general....
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“Mr. Dimitar Kalev's performance is excellent. As an overseas seller, ......”

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Aug 06,2014
Minithumbup
By: 'Stephen'
Aug 06,2014
0 people found
this helpful
Mr. Dimitar Kalev's performance is excellent. As an overseas seller, Dimitar is very helpful in finding the buyers for me and assist me in liaising with the solicitors. Dimitar always responded my email in a timely and helpful manner. I would not hesitate to introduce ...
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“Dimitar was extremely helpful from the start of buying our ......”

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Jun 26,2014
Minithumbup
By: 'Jonny'
Jun 26,2014
0 people found
this helpful
Dimitar was extremely helpful from the start of buying our first property. He was knowledgeable, trustworthy and always available to pick up the phone. He made buying our first property as simple and easy as possible and I would certainly recommend him....
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“I found Dimitar to be a friendly and very approachable ......”

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Jun 24,2014
Minithumbup
By: 'Luca'
Jun 24,2014
0 people found
this helpful
I found Dimitar to be a friendly and very approachable real estate agent who would always go out of his way to provide a thoroughly professional level of service. He always delivered what he promised. Furthermore, it was a pleasure to work with him....
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“Dimitar was a pleasure to work with! His professionalism and ......”

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Jun 19,2014
Minithumbup
By: 'Cliff'
Jun 19,2014
0 people found
this helpful
Dimitar was a pleasure to work with! His professionalism and communication exceeded my expectations by responding within 2hrs every time I made contact via email or phone. I hope to work with him again for future investments....
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“Always get back to me and on hand to help ......”

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Jan 08,2014
Minithumbup
By: 'Dawn'
Jan 08,2014
0 people found
this helpful
Always get back to me and on hand to help above and beyond their remit. Polite and friendly service. I have never been let down and I feel that I get the right rents for my properties and the right advice on which tenants will ...
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“You lost all the proof of our ID from your ......”

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Dec 10,2013
Minithumbdown
By: 'Mrs'
Dec 10,2013
1 people found
this helpful
You lost all the proof of our ID from your files meaning that we were unable to change the account our rental money goes into. This has caused great inconvenience to ourselves and it was an enormous hassle to get you all the correct information ...
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What agent could do to change your mind?
See above.
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“1. There should be regular reviews, every two months, of the ......”

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Dec 08,2013
Minithumbup
By: 'B'
Dec 08,2013
0 people found
this helpful
1. There should be regular reviews, every two months, of the apartment by Life Residential to ensure that tenants maintain the property up to standard and that a problem does not become worse and necessitate repair work which then needs to be paid for by the ...
read full review
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“Dear RhysI am taking this opportunity to write to you ......”

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Feb 02,2013
Minithumbup
By: 'Cliff'
Feb 02,2013
1 people found
this helpful
Dear Rhys I am taking this opportunity to write to you to thank you for the excellent level of service you provided me during my recent house purchase From the first time we met where you showed me around the property I felt that you ...
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“The property management service provide by Life Residential is abysmal. ......”

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Oct 13,2011
Minithumbdown
By: 'Tenant'
Oct 13,2011
13 people found
this helpful
The property management service provide by Life Residential is abysmal. I moved into a dirty flat, light bulbs had blown and I later discovered bedbugs in the mattress. They did not have a proper detailed check in and then had an extremely detailed check out (...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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