FleetMilne Property
Birmingham, B3
2.1/5, 23 reviews
26% recommended
71% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
44% lettings fee satisfaction

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“I was a prospective tenant about a month ago. I ......”

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Dec 06,2013
Minithumbdown
By: 'anon'
Dec 06,2013
1 people found
this helpful
I was a prospective tenant about a month ago. I saw a property at the New Hampton Lofts and was shown around by Tristan I think his name was. To be honest he looked scared to be showing me round, all he did was stay on his ipad in the corner and when i asked him a question e.g. 'So does parking come with the flat?' he would reply' urmmm Im not sure with this one actually'.....brilliant. He really had no idea, very unprofessional. Despite this I loved the place, I really wanted it! I phoned up with my offer below the asking price as recommended by Tristan and asked to be kept in the loop about any reply from the landlord or other offers. I had no reply from my following calls and emails only to find up by calling a week later that it had been let. I understand that its easy for these agents to let flats as there is such high demand. This however does not excuse their sheer un-professionalism and shabby approach.
What agent could do to change your mind?
If they had good communication skills, different representatives (looking at you Tristan) and took a bit of pride in their work, I MIGHT think about using them again. lol jokes
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Latest Reviews

View all Reviews 23
4th Jan 2021
reviewed by 'Somaya'
“By far the worst letting agency I have dealt with. Account Managers answer calls under aliases names so they don't ......”
27th Nov 2020
reviewed by 'Daud'
“THE WORST COMPANY I HAVE DEALT WITH! More than a 100 days past then they make contact about the deposit. Completely ......”
7th Oct 2020
reviewed by 'Ching'
“I’m a landlord for a flat. I’m being charged check out fees for 2020 and 2019 but no check out ......”
4th Aug 2020
reviewed by 'sarah'
“after 8 weeks since application process started and was cleared, being dealt with by 7 agents who clearly do not communicate with ......”
23rd Jan 2020
reviewed by 'Sue'
“Very poor & amateur outfit. Do not rent via these clowns. We rented a property & wished we had not as maintenance ......”
16th Dec 2019
reviewed by 'Somaya'
“By far the worst letting agency I have dealt with. Account Managers answer calls under aliases names so they don't ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

FleetMilne Property
85-89 Colemore Row
Birmingham
West Midlands
B3 2BB
0121 366 0456

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 71% 100% £110,000 £110,000
Lettings 50% 44% £650 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 5 13 0 0 1 0 0 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“By far the worst letting agency...”

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Jan 04,2021
Minithumbdown
By: 'Somaya'
Jan 04,2021
0 people found
this helpful
By far the worst letting agency I have dealt with. Account Managers answer calls under aliases names so they don't have to deal with follow up questions. What an absolute joke!! This company employs sociopaths not normal staff. This is my second month of renting ...
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“THE WORST COMPANY I HAVE DEALT WITH! More tha......”

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Nov 27,2020
Minithumbdown
By: 'Daud'
Nov 27,2020
0 people found
this helpful
THE WORST COMPANY I HAVE DEALT WITH! More than a 100 days past then they make contact about the deposit. Completely over charge everything, with false claims. Horrible response time, very poor service!...
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“landlord being charged ......”

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Oct 07,2020
Minithumbdown
By: 'Ching'
Oct 07,2020
0 people found
this helpful
I’m a landlord for a flat. I’m being charged check out fees for 2020 and 2019 but no check out has been carried out. I just checked the flat after the last tenant moved out and it’s trashed. Also overcharged me for electricity check ...
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“after 8 weeks since application process start......”

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Aug 04,2020
Minithumbdown
By: 'sarah'
Aug 04,2020
0 people found
this helpful
after 8 weeks since application process started and was cleared, being dealt with by 7 agents who clearly do not communicate with each other, I am now having to stay in a b&b….I would NOT recommend these to anyone at all, be that tenants or ...
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“Very poor & amateur outfit. Do not rent via t......”

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Jan 23,2020
Minithumbdown
By: 'Sue'
Jan 23,2020
0 people found
this helpful
Very poor & amateur outfit. Do not rent via these clowns. We rented a property & wished we had not as maintenance etc was neglected...
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“DO NOT WASTE YOUR TIME WITH THIS COMPANY...”

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Dec 16,2019
Minithumbdown
By: 'Somaya'
Dec 16,2019
3 people found
this helpful
By far the worst letting agency I have dealt with. Account Managers answer calls under aliases names so they don't have to deal with follow up questions. What an absolute joke!! This company employs sociopaths not normal staff. This is my second month of renting ...
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“Having rented in Birmingham for nearly a decade and nearly ......”

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Oct 01,2017
Minithumbup
By: 'Liz'
Oct 01,2017
4 people found
this helpful
Having rented in Birmingham for nearly a decade and nearly giving up hope on finding a decent letting agency, I was astounded with the professionalism and understanding shown to me from all the staff at Fleetmilne. They exceeded my expectations as they seem to have ...
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Comment on agent fees
I believe when you rent - you get what you pay for. You pay for quality with Fleetmilne.
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“Extremely poor experience that ultimately left myself and my partner ......”

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Sep 29,2017
Minithumbdown
By: 'Jake'
Sep 29,2017
6 people found
this helpful
Extremely poor experience that ultimately left myself and my partner without somewhere to live. FleetMilne work with outrageous* landlords (with reference only to the properties at Kenyon Forge in Birmingham). We offered a higher amount for a property as we were desperate to move to ...
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“TERRIBLE Service. They are very useful until you pay them, ......”

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Sep 15,2017
Minithumbdown
By: 'Claudia'
Sep 15,2017
9 people found
this helpful
TERRIBLE Service. They are very useful until you pay them, after that they will not help you at all. If something breaks it will take months to get it fixed (somethings might not even get fixed at all) and they will try to make you ...
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“Having recently moved to Birmingham, I used the services of ......”

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Jul 19,2017
Minithumbup
By: 'Sadi'
Jul 19,2017
2 people found
this helpful
Having recently moved to Birmingham, I used the services of the FleetMilne team to rent my apartment in the city. My experience with FleetMilne was really positive considering some of the estate agents i've dealt with in the past. All the staff I spoke to ...
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“Terrible agents. Terrible customer service at the end of a ......”

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Jun 19,2017
Minithumbdown
By: 'Lisa'
Jun 19,2017
2 people found
this helpful
Terrible agents. Terrible customer service at the end of a tenancy. We never signed a renewal contact yet they are assuming we have and hence the reason for retaining our deposit. Daylight Robbery. Full review is in Google. Do not rent with them. We rented ...
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Comment on agent fees
Terrible fees. They charged us a renewal fee yet never sent us a contract and are now pretending we got it. Ridiculous.
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“Terrible, don't believe their clever marketing, just the same as ......”

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May 09,2017
Minithumbdown
By: 'Dan'
May 09,2017
4 people found
this helpful
Terrible, don't believe their clever marketing, just the same as the worst landlord you've ever had. Rude, arrogant and worst of all they look deep into your eyes and lie, lie and lie again....
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“Having rented apartments from a number of agents in the ......”

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Mar 31,2017
Minithumbup
By: 'TP'
Mar 31,2017
2 people found
this helpful
Having rented apartments from a number of agents in the city in the past, I can honestly say that FleetMilne are by far the best and easiest to work with. Even down to simple things like confirming viewings, when so many other agents just didn't ...
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Comment on agent fees
Good
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“Greedy corporate thugs. They are a money making institution and ......”

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Mar 08,2017
Minithumbdown
By: 'Alf'
Mar 08,2017
3 people found
this helpful
Greedy corporate thugs. They are a money making institution and you are just a number. They will find whatever way to suck every penny out of you, either by increasing the rent drastically (they will inform in the coldest way possible as if you're money-making ...
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Comment on agent fees
bad
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“Very happy with the service from the team at FleetMilne ......”

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Jan 20,2017
Minithumbup
By: 'lauralou'
Jan 20,2017
2 people found
this helpful
Very happy with the service from the team at FleetMilne - can't fault. They were professional, honest and reliable, keeping me informed at all times. Definitely recommend....
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Comment on agent fees
Happy with the fees
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“Very helpful until you've paid them, then unbelievably unhelpful. The ......”

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Aug 23,2016
Minithumbdown
By: 'Unhappyfrombrum'
Aug 23,2016
5 people found
this helpful
Very helpful until you've paid them, then unbelievably unhelpful. The worst estate agent I've had the misfortune to deal with, especially considering their agency fees. 3 months after I've moved out and they're still not sorting out returning my deposit, and this point I'd rather just ...
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Comment on agent fees
Very expensive
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“Worst agency ever, never use them, racist and very negative. ......”

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Feb 19,2016
Minithumbdown
By: 'Graeme'
Feb 19,2016
4 people found
this helpful
Worst agency ever, never use them, racist and very negative. Too expensive and overpriced. I wish I never came in contact with them....
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Comment on agent fees
Worst agency ever
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“They say they are an award winning agency, the staff ......”

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Jul 22,2015
Minithumbdown
By: 'Roxi'
Jul 22,2015
4 people found
this helpful
They say they are an award winning agency, the staff are not friendly at all, they never talk to me as a costumer and as if I am a random person bothering them. Every time there has been a problem in my flat and I ...
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“Completing next week, I had an excellent experience with Fleetmilne. ......”

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Feb 27,2015
Minithumbup
By: 'AshishM'
Feb 27,2015
2 people found
this helpful
Completing next week, I had an excellent experience with Fleetmilne. New to the area we were shown the property by Luca and he was very upfront and open about the pros and cons of the property including works required. He was also open about price ...
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“Rented with Fleet-Milne over a number of years and at ......”

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Jul 09,2014
Minithumbdown
By: 'Charly'
Jul 09,2014
3 people found
this helpful
Rented with Fleet-Milne over a number of years and at first happy, but service has been detoriating fast. They keep changing their team around, which means that there may be someone in charge of maintenance who hasn't got any clue whatsoever of said maintenance issues. ...
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By: FleetMilne
Jul 10, 2014
View all comments (2)
Hi Charly, We're sorry to hear that you feel your service has been deteriorating during your time with FleetMilne. Naturally, we take concerns of this nature very seriously and we can only apologise for any issues you have faced during your time with us. If you were prepared to discuss this further we would greatly appreciate the opportunity to have a chat with you about how we can rectify the situation and find the best solution for you. If this is the case then just give your accoun ...

“ive been renting with Fleetmilne for over 4 years in different ......”

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Jan 22,2014
Minithumbup
By: 'Graeme'
Jan 22,2014
3 people found
this helpful
ive been renting with Fleetmilne for over 4 years in different properties. I always go back to them as their service and efficiency is second to none. I was shocked by these other negative comments as I've never had an issue. Even when reporting maintenance problems, ...
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“I was a prospective tenant about a month ago. I ......”

Share on :
Dec 06,2013
Minithumbdown
By: 'anon'
Dec 06,2013
1 people found
this helpful
I was a prospective tenant about a month ago. I saw a property at the New Hampton Lofts and was shown around by Tristan I think his name was. To be honest he looked scared to be showing me round, all he did was stay ...
read full review
What agent could do to change your mind?
If they had good communication skills, different representatives (looking at you Tristan) and took a bit of pride in their work, I MIGHT think about using them again. lol jokes
Attached Filesnbsp;
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“The are very greedy, look for any star * in agreement ......”

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May 13,2013
Minithumbdown
By: 'Przemo'
May 13,2013
9 people found
this helpful
The are very greedy, look for any star * in agreement near the price, it is almost 100% sure they are going to change that and not only 10-15% but like in my case from 75 to 200 with no REASON. Check the inventory list and list all mistakes, ...
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What agent could do to change your mind?
Nothing, they are terrible
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by FleetMilne Property, Birmingham B3 2BB


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