Thornton Robson
Rugby, CV21
4.7/5, 66 reviews
95% recommended
100% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“this was our second agent we selected to use to ......”

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Dec 06,2013
Minithumbup
By: 'phil'
Dec 06,2013
7 people found
this helpful
this was our second agent we selected to use to sell our house and thank god we moved agents to Thornton Robson, Jazz valued our house and was up front from the start, no sales pitch, just good old fashioned honesty, he did exactly what he said, we were very impressed with the service and the speed in which our house was so professionally sold.
Well done Jazz and your team!
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Opening Hours
Address

Thornton Robson
The Robbins Building, Henry Street
Rugby
Warwickshire
CV21 2QA
01788 547000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 67% £92,000 £400,000
Lettings 100% 99% £450 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 0 7 1 28 1 7 0 2 1
Areas covered
  • CV21
  • Cv22
  • Cv23
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
UKALA SAGEagent Property Redress Scheme
Latest Properties

No Properties

“I have managed my own properties for many yea......”

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Jan 22,2021
Minithumbup
By: 'Mathew'
Jan 22,2021
0 people found
this helpful
I have managed my own properties for many years, but past few years it seems to becoming harder to collect rent and deal with endless maintenance issues. Thornton robson were used by my brother in law for many years. Things became desperate when tenants sub ...
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“Most Experienced Agent...”

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Aug 09,2019
Minithumbup
By: 'Marion'
Aug 09,2019
0 people found
this helpful
Dad recently passed, and he insisted that his house was sold through Tracy. He had sold and purchased twice through her over the years and would not consider going anywhere else. In fact she is now considered the families Estate Agent. She sold Dads house ...
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“Lauren is super efficient, always responds to emails and is ......”

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Jan 06,2017
Minithumbup
By: 'Lauren'
Jan 06,2017
1 people found
this helpful
Lauren is super efficient, always responds to emails and is very approachable. Would definitely recommend them to any prospective landlord or tenant. Found them all to be very professional....
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Comment on agent fees
N/A
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“Our property had previously been on the market for a ......”

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Aug 11,2014
Minithumbup
By: 'Chris'
Aug 11,2014
2 people found
this helpful
Our property had previously been on the market for a while with two different agents. We thought we would have one last ditch attempt with another agent . We chose Thornton Robson purely because they had spotted our house had been on the market for some ...
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“Have only been using them for a short while, but ......”

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Jul 29,2014
Minithumbup
By: 'H'
Jul 29,2014
1 people found
this helpful
Have only been using them for a short while, but so far they are good. They found a tenant quickly for the property. The tenant seems to be reliable and happy with the property and the agent so we are happy. They have guided us ...
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“Whilst a buyer was found at the price that they ......”

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Jul 10,2014
Minithumbdown
By: 'Seller'
Jul 10,2014
1 people found
this helpful
Whilst a buyer was found at the price that they advised , their communications between that point and the house actually selling was poor - especially as they were in the unique position of having sold my buyers house to a first time buyer, thereby being ...
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What agent could do to change your mind?
See above comment
Attached Filesnbsp;
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By: TT
Jul 12, 2014
View all comments (1)
As its always useful to get feedback, even if not as appreciative as one likes - I do thank you for your review, Mr Mc O. It becomes more and more apparent to the Agent that only do we have to sell the property, ( often where another agent has failed) but also then have to do far more than is normal on the legal side. With all the will in the world - we have no control of the buyers choice of solicitor, especially when it is a family member. Then for the mortgage company to not accept this firm ...

“Excellent service. As a first time landlady with no knowledge ......”

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Jul 07,2014
Minithumbup
By: 'diane'
Jul 07,2014
1 people found
this helpful
Excellent service. As a first time landlady with no knowledge of letting Tracy and the team have guided me, advised and helped me everystep of the way. They are always prompt in dealing with an queries, phone calls and problems. Great Team...
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“Highly recommend this agent. Professional yet really friendly team. I ......”

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Jul 07,2014
Minithumbup
By: 'Sarah'
Jul 07,2014
0 people found
this helpful
Highly recommend this agent. Professional yet really friendly team. I consider Tracy Thornton a friend as she has been a massive support to me, offering reassurance my interests are being well looked after. Stress free service. Happy tenant and happy landlady. Keep up the good ...
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“We turned to Thornton and Robson to act as letting ......”

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Jul 07,2014
Minithumbup
By: 'I'
Jul 07,2014
0 people found
this helpful
We turned to Thornton and Robson to act as letting agents after being messed about by an other agent. T & R were very proffesional in every aspect and soon had the property let. Their service since has also been excellent....
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“We were with another agent who had bought out our ......”

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Jul 07,2014
Minithumbup
By: 'Nikki'
Jul 07,2014
1 people found
this helpful
We were with another agent who had bought out our original lettings agency but were unhappy with level of service despite communication as repairs etc were not being completed promptly despite our permission to do. We visited the office and were extremely impressed by the ...
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By: TT
Jul 07, 2014
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Thanks Nikki for your kind words. I must say it has always been a pleasure to deal with yourself even from our very first dealings on your house purchase . You have always acted with integrity and been fair in all dealing. TT ...

“i have been using Thorton Robsons Estate Agents for Two ......”

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Jun 26,2014
Minithumbup
By: 'Chris'
Jun 26,2014
4 people found
this helpful
i have been using Thorton Robsons Estate Agents for Two and half years, over this time they have ensured that the property has always had tenant in, payment always in on time. since taking over from Ian, Brodie has kept me updated with any information ...
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By: TT
Jun 26, 2014
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Hi Chris, Thank you so much for your kind words, this is very much appreciated, we have enjoyed working with you. Brodie is very proud and rightly so. We look forward to the years ahead. TT ...

“I found the agency very friendly, and approachable.I could ......”

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Jun 25,2014
Minithumbup
By: 'Sandra'
Jun 25,2014
2 people found
this helpful
I found the agency very friendly, and approachable. I could not say one single thing bad about them. They always had a big 'smile' when any queries were raised. I also feel that they were always there whenever I required information or any sort of ...
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By: TT
Jun 28, 2014
View all comments (1)
Good Morning Sandra, Thank you for your kind comments, you have been a Delight to deal with from day one. I am so pleased we managed to get you moved and that you are all so happy there. We are here as always if you need us. TT ...

“I have been using Thornton Robson to let my property ......”

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Jun 24,2014
Minithumbup
By: 'Mrs'
Jun 24,2014
4 people found
this helpful
I have been using Thornton Robson to let my property for about 5 years now and have been very happy with the service Greg and Tracy provide...
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“Thornton Robson were the front runners out of the 3 Real ......”

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Jun 24,2014
Minithumbup
By: 'Lisa'
Jun 24,2014
4 people found
this helpful
Thornton Robson were the front runners out of the 3 Real Estate companies I chose to do an appraisal on my property from the word go. Greg is always very personable and professional and explained the entire process very clearly as this was the first time ...
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“My daughter engaged Thornton Robson as agents to sell our ......”

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Jun 24,2014
Minithumbup
By: 'paget'
Jun 24,2014
5 people found
this helpful
My daughter engaged Thornton Robson as agents to sell our flat in Bilton as she manages the property for me and all the dealings I have had so far seem very positive i have sold a number of properties over the years and feel comfortable ...
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“We viewed a property at Long Lawford Steeping Rd Rugby ......”

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Jun 24,2014
Minithumbup
By: 'Mark'
Jun 24,2014
4 people found
this helpful
We viewed a property at Long Lawford Steeping Rd Rugby and fell in love with it straight away,Lauren was our our host for the viewing,within two hours we had made an offer and it had been excepted. We then asked Greg if he ...
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“After we approached them, they were quick in putting the ......”

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May 21,2014
Minithumbup
By: 'Lawrence'
May 21,2014
6 people found
this helpful
After we approached them, they were quick in putting the property on the market (the next day) and for arranging multiple viewings in the first week.We felt they valued the house at the right price, and we received the full asking price for the ...
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“We had used another agent before going with thortonrobson, it ......”

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Mar 19,2014
Minithumbup
By: 'David'
Mar 19,2014
9 people found
this helpful
We had used another agent before going with thortonrobson, it was the best decision we made changing agents. Tracy made us feel like one of the family and has pulled out all the stops to get us sold. They are totaly dedicated to giving you ...
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“Contacted and initially received a quick response by phone promising ......”

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Mar 18,2014
Minithumbdown
By: 'Polanta'
Mar 18,2014
3 people found
this helpful
Contacted and initially received a quick response by phone promising to phone back and organise a viewing. They didn't. Phoned them again and once again never received a response. Eventually received a phone call over a week later followed by a phone call. Business is ...
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What agent could do to change your mind?
Bothered to get in touch!
Attached Filesnbsp;
Was this helpful? Yes
By: Greg
May 07, 2014
View all comments (1)
We are sorry you have not been satisfied with our response to your viewing request. We are very surprised to have received this complaint as we take great care to respond to all enquiries, often well after office hours and late into the evening. Please understand though that we are usually (unless the property is vacant) dependent on contacting the existing occupiers to arrange viewings as we cannot simply turn up whenever someone wants to view. We often have to leave messages and sometimes p ...

“Went to view a property, liked it and bought it ......”

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Mar 05,2014
Minithumbup
By: 'Max'
Mar 05,2014
5 people found
this helpful
Went to view a property, liked it and bought it all with the guidance and help from Thornton Robson. Very professional and I would recommend my family and friends. Straight forward and very helpful....
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“Thornton Robson have sold my house within 4 days. The whole ......”

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Mar 03,2014
Minithumbup
By: 'Jane'
Mar 03,2014
6 people found
this helpful
Thornton Robson have sold my house within 4 days. The whole operation was very professional and they have taken care of everything for me - this was excellent customer service and I wouldnt hesitate to use their services again. Particular thanks go to Greg and to ...
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“The service has been exceptional in letting our property. We ......”

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Feb 15,2014
Minithumbup
By: 'Paul'
Feb 15,2014
5 people found
this helpful
The service has been exceptional in letting our property. We was given a realistic valuation within 30mins of me making contact. All terms were explained and they are very competitive with regards fees. I have had regular updates and the property was let within days. ...
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“Very impressed with the effort Tracy put into trying to ......”

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Jan 28,2014
Minithumbup
By: 'hilary'
Jan 28,2014
5 people found
this helpful
Very impressed with the effort Tracy put into trying to find a suitable house after mine was sold. I had already tried 2 estate agents in Rugby and felt I had a lot more viewings via Thornton Robson. Took longer than I expected to sell my ...
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“We are happy to say we received brilliant customer service ......”

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Jan 16,2014
Minithumbup
By: 'Kristine'
Jan 16,2014
3 people found
this helpful
We are happy to say we received brilliant customer service from Sam from the very beginning. Sadly our first potential property fell through but Sam quickly turned this around by finding us even nice ones. He has been polite, efficient and is an asset to ...
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“We have used this agent for several years and although ......”

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Dec 23,2013
Minithumbup
By: 'Fran'
Dec 23,2013
5 people found
this helpful
We have used this agent for several years and although we live approx. 50 miles away from the property and the agent, what minor problems we have had have been resolved very quickly. Payment has always been paid to us on time and never been missed. ...
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“Excellent service very efficent knowledgble about the house and the ......”

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Dec 18,2013
Minithumbup
By: 'wendy'
Dec 18,2013
6 people found
this helpful
Excellent service very efficent knowledgble about the house and the area. Proffesional and friendly staff. I would definetly use and reccomend this company....
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“Swung into action with viewings as soon as we gave ......”

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Dec 17,2013
Minithumbup
By: 'Tinkerbell'
Dec 17,2013
7 people found
this helpful
Swung into action with viewings as soon as we gave the instruction and found a suitable tenant within 2 weeks despite a similar property in the same road being up for let at a lower rent....
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“I have been very impressed with the level of feedback ......”

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Dec 12,2013
Minithumbup
By: 'No'
Dec 12,2013
6 people found
this helpful
I have been very impressed with the level of feedback and contact given to me about the letting and renewals. Also the level of liaison with the tenant is very good. Accounting is speedy and efficient with very quick payment out of rent received and ...
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“this was our second agent we selected to use to ......”

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Dec 06,2013
Minithumbup
By: 'phil'
Dec 06,2013
7 people found
this helpful
this was our second agent we selected to use to sell our house and thank god we moved agents to Thornton Robson, Jazz valued our house and was up front from the start, no sales pitch, just good old fashioned honesty, he did exactly what ...
read full review
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“I have decided for personal reasons to take my house ......”

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Oct 14,2013
Minithumbup
By: 'Rebecca'
Oct 14,2013
8 people found
this helpful
I have decided for personal reasons to take my house off the market. This is, however, no reflection on Tracy and the team, who have been very supportive and knowledgable throughout the process. My mother also recently sold her home through Thornton Robson and, should ...
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Complaints Procedure

Any complaints should be submitted in writing and they will be responded to within 14 working days.
Last updated at 9:49 AM 09/01/2017 by Greg

Awards won by Thornton Robson, Rugby CV21 2QA


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