“Awful service. I'm an excellent long term ten......”
1 Star Review
Aug 22,2021
By:
'SN'
Aug 22,2021
Services: Lettings (as a Tenant)
Rent PCM: £1793
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Rent PCM: £1793
Postcode: SE10
0
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Awful service. I'm an excellent long term tenant however the managing agents have not attended to issues in a timely manner. The fridge freezer shelving units have not been replaced since 2019 when I moved in and despite numerous f/ups. Unlike last year, rental renegotiations ...
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“The worst experience - please RUN! They will ......”
1 Star Review
Nov 19,2019
By:
'Tomiris'
Nov 19,2019
Services: Lettings (as a Tenant)
Rent PCM: £1560
Would you recommend?: No
Postcode: SE1
Lettings (as a Tenant)
Rent PCM: £1560
Postcode: SE1
0
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The worst experience - please RUN! They will not give your deposit back in time - it will take 4-5 month, to process it. They are not real professionals - just some people without any customer management skills, trying to get any possibility to get ...
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5 Star Review
Apr 08,2019
By:
'MO'
Apr 08,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE9
Lettings (as a Tenant)
Postcode: SE9
0
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Christina was very helpful in ensuring that all that needed to be fixed at my flat was done so successfully. She was very professional throughout helping to report and arrange the slots....
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1 Star Review
Nov 19,2018
By:
'enimsaj'
Nov 19,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW3
Lettings (as a Tenant)
Postcode: TW3
4
people found
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AVOID AVOID
life residential seem professional and are fast to reply when you are viewing/signing a contract
once you are in a contract, it goes down hill from there..
I rented with life residential for 6 months in Hounslow, the flat was gorgeous yet i ...
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Comment on agent fees
extortionate
4
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“Stuff doesn't care about you as a customer!...”
1 Star Review
Sep 22,2018
By:
'dob'
Sep 22,2018
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: W3
Lettings (Prospective customer)
Postcode: W3
1
people found
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I called couples a times they took my name, but never called me back. I haven't even been asked what properties am I looking for. No one there gave a damn about that. I've spoken with Eduard the manager there and he booked me in ...
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“Stay away from these crooks!...”
1 Star Review
Sep 06,2018
By:
'Ex'
Sep 06,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW3
Lettings (as a Tenant)
Postcode: TW3
2
people found
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Life Residential are dishonest, unprofessional, untrained and unfit for the job!
Their service substandard at best!
We were especially livid these past 2 months when they held on to our Deposit and stopped responding to us.
While we were waiting for our deposit money, they emailed ...
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Comment on agent fees
They charge you for nothing! In fact they charge you to stress you out!
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“The worst service i have ever experianced! I've delt with ......”
1 Star Review
Oct 13,2017
By:
'Mohammed'
Oct 13,2017
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: NW10
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: NW10
4
people found
this helpful
The worst service i have ever experianced! I've delt with foxtons and, Marsh and Parsons before. i'm suprised this company actually acts so irrresponsible. issues with contract, issue with mangement very rude staff. worst when you pay months upfront!
Tenant!! do not trust a word ...
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“11 days left since I have moved from the flat and ......”
1 Star Review
Oct 11,2017
By:
'Think'
Oct 11,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E149
Lettings (as a Tenant)
Postcode: E149
7
people found
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11 days left since I have moved from the flat and still same excuse from Life Residential; They are not able to reach my landlord, so not able to send my deposit back.
Surprisingly, agent was very capable of reaching landlord when the new tenants decide ...
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“I paid over £20,000 up front for a 12 month lease on ......”
1 Star Review
Feb 11,2017
By:
'Jonathan'
Feb 11,2017
Services: Lettings (as a Tenant)
Rent PCM: £1900
Would you recommend?: No
Postcode: E15
Lettings (as a Tenant)
Rent PCM: £1900
Postcode: E15
7
people found
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I paid over £20,000 up front for a 12 month lease on a rental property. At the end of the 12 month lease I had an additional payment to make which I was not made aware of.
Their collections team contacted me multiple times a day to ensure ...
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“One of the most painful letting agencies I have ever ......”
1 Star Review
Dec 14,2016
By:
'Renata'
Dec 14,2016
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: E14
6
people found
this helpful
One of the most painful letting agencies I have ever dealt with. Tries every opportunity to trick you out of money, could not care less about the tenant. Just one example - I was forced to sleep in the flat I had rented for three ...
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Comment on agent fees
Rip off
6
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“One of the most incompetent and unprofessional letting agents I ......”
1 Star Review
Nov 22,2016
By:
'Anonymous'
Nov 22,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N5
Lettings (as a Tenant)
Postcode: N5
8
people found
this helpful
One of the most incompetent and unprofessional letting agents I have had the immense displeasure of having had dealings with during most of my tenancy at Drayton Park. Routinely issues rent arrears notices for rent which is not actually late or due in order to ...
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Comment on agent fees
Will try and milk you for what they can get away with.
8
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“They charge exorbitant fees for everything they possibly can. A ......”
1 Star Review
Nov 22,2016
By:
'Matt'
Nov 22,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W5
Lettings (as a Tenant)
Postcode: W5
5
people found
this helpful
They charge exorbitant fees for everything they possibly can. A change of tenancy costs £300 and they don't even come in to do an inspection. To get set up it's £300 and then to leave somehow they manage to charge another £145. DO NOT RECOMMEND...
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Comment on agent fees
Far too high
5
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“"I am very disappointed of the service provided by the ......”
1 Star Review
Oct 07,2016
By:
'Erdem'
Oct 07,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
5
people found
this helpful
"I am very disappointed of the service provided by the life residential. There is a problem in my flat and I have already escalated this problem to assigned property manager 1 month ago but still couldnot solved. They told me that they are awaiting response from ...
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Comment on agent fees
bad
5
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“Very quick to reply. Concise nature in emails. Problems mostly ......”
5 Star Review
Oct 08,2015
By:
'Rosie'
Oct 08,2015
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: N5
Lettings (as a Tenant)
Rent PCM: £850
Postcode: N5
0
people found
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Very quick to reply. Concise nature in emails. Problems mostly get fixed on the same day, if not the day after....
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“Kenneth was great at handling any queries we had. He ......”
5 Star Review
Sep 30,2015
By:
'Fadi'
Sep 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £2101
Would you recommend?: Yes
Postcode: N4
Lettings (as a Tenant)
Rent PCM: £2101
Postcode: N4
0
people found
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Kenneth was great at handling any queries we had. He was very quick at responding to emails and very polite. We had also worked with Stephen Hobbs before, who was also excellent! Life Residential has been fantastic for us! Highly recommend them to anyone...
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“Mr Kenneth XU is a very thoughtful and kind person.......”
5 Star Review
Sep 20,2015
By:
'Jing'
Sep 20,2015
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: Yes
Postcode: N51
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: N51
0
people found
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Mr Kenneth XU is a very thoughtful and kind person.He had done his work very professionally, and effectively for us when we left the property.I sincerely appreciated his great help and brilliant attitude for any queries we had. We would like to say ...
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“Ross' response time to emails and general helpful disposition made ......”
5 Star Review
Mar 24,2015
By:
'Christine'
Mar 24,2015
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: Yes
Postcode: SE1
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: SE1
0
people found
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Ross' response time to emails and general helpful disposition made our move seamless. I would recommend Life and specifically Ross to any person seeking to let a flat in the Greater London area....
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“From the get go Life Residential made us feel unique ......”
5 Star Review
Mar 05,2015
By:
'Jade'
Mar 05,2015
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: Yes
Postcode: NW2
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: NW2
0
people found
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From the get go Life Residential made us feel unique in the property we were looking for. We originally approached the agent after seeing the advertisement online. After meeting with Debbie at the property for the initial viewing I felt the balance of proffessionalism, patience ...
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“Hi Rosita, Just wanted to say thanks for all your ......”
5 Star Review
Feb 18,2015
By:
'Chitra'
Feb 18,2015
Services: Property Management
Rent PCM: £1235
Would you recommend?: Yes
Postcode: E14
Property Management
Rent PCM: £1235
Postcode: E14
1
people found
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Hi Rosita,
Just wanted to say thanks for all your help and assistance during the time the captioned property was being managed by you ( for me) at Life Residential , and for your help afterwards also !
It was a pleasure to work with you and I ...
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1
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“Over all Lauren was great withe helping with everything. She ......”
4 Star Review
Feb 16,2015
By:
'Johannes'
Feb 16,2015
Services: Lettings (as a Tenant)
Rent PCM: £1450
Would you recommend?: Yes
Postcode: SE3
Lettings (as a Tenant)
Rent PCM: £1450
Postcode: SE3
0
people found
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Over all Lauren was great withe helping with everything. She helped us find the perfect suitable property for us. Thanks Lauren!...
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“I'd like to thank the agent Ross Nicholls for his ......”
5 Star Review
Feb 15,2015
By:
'Miguel'
Feb 15,2015
Services: Lettings (Prospective customer)
Would you recommend?: Yes
Postcode: SE16
Lettings (Prospective customer)
Postcode: SE16
0
people found
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I'd like to thank the agent Ross Nicholls for his unflagging support, extreme dedication and professionalism on helping me find a flat. As a newcomer to London I did what most people do, find properties on the web and call the respective agencies. Life Residential ...
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“Good working with Pelin, kept me up to date, professional ......”
5 Star Review
Feb 06,2015
By:
'S.'
Feb 06,2015
Services: Sales (as a Buyer)
Sold price: £25000
Would you recommend?: Yes
Postcode: W3
Sales (as a Buyer)
Sold price: £25000
Postcode: W3
0
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Good working with Pelin, kept me up to date, professional and very helpful. Would definitely work with her again I hope....
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“Debbie was wonderful during the whole process and kept us ......”
5 Star Review
Feb 06,2015
By:
'John'
Feb 06,2015
Services: Sales (as a Vendor)
Sold price: £215000
Would you recommend?: Yes
Postcode: W3
Sales (as a Vendor)
Sold price: £215000
Postcode: W3
0
people found
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Debbie was wonderful during the whole process and kept us informed as much as possible to what was going on. She contacted us regularly and contacted both solicitors on our behalf for updates. We found Debbie extremely professional during the process and think she is ...
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Comment on agent fees
As always fees have to be paid but as long as you know the percentage at the start it should not be a problem.
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“Mrs Andreea Calota has been very helpful during my rental ......”
4 Star Review
Jan 12,2015
By:
'Alessandro'
Jan 12,2015
Services: Lettings (as a Tenant)
Rent PCM: £2
Would you recommend?: Yes
Postcode: SE1
Lettings (as a Tenant)
Rent PCM: £2
Postcode: SE1
0
people found
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Mrs Andreea Calota has been very helpful during my rental period solving very quickly all my flat problems and especially she has been a great help when i left it managing in the best way all the REALLY RIGOROUS procedures. I trust her....
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“I rented Flat 10, Aegon House, 13 Lanark Square , Crossharbor for more ......”
5 Star Review
Dec 16,2014
By:
'Andreea'
Dec 16,2014
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: E14
1
people found
this helpful
I rented Flat 10, Aegon House, 13 Lanark Square , Crossharbor for more than 7 years through Life Residential and the service provided by Agent "Andreea Calotta" has been top notch. Any complaint / request that we lodged was dealt with very satisfactorily and to our expectations. She has always ...
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“Hi Anita,Thanks for all your help throughout my tenure. ......”
5 Star Review
Sep 22,2014
By:
'sureshchandra'
Sep 22,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
0
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Hi Anita,
Thanks for all your help throughout my tenure. You have been extremely cooperative in the last 1 year and have helped me to get the important repairs and maintenance required in the property in time. Especially when my flat was water logged, you have ...
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“Worst agent ever!!!!!! Never use it. While we move in, ......”
1 Star Review
Aug 20,2014
By:
'LIFE'
Aug 20,2014
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: SE1
Lettings (as a Tenant)
Rent PCM: £800
Postcode: SE1
2
people found
this helpful
Worst agent ever!!!!!! Never use it. While we move in, they are extremely friendly, but after we move out and want our £4000 back, they disappeared!!!!! No one answers phone and no one replies email, for two months.
I don't know who should i contact and ...
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What agent could do to change your mind?
Contact at least!!! Get my deposit back.
Attached Filesnbsp;
Comment on agent fees
EXPENSIVE
2
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“I've been renting using Life residential since 2008. I would put ......”
1 Star Review
Jul 28,2014
By:
'XTray'
Jul 28,2014
Services: Lettings (as a Tenant)
Rent PCM: £1550
Would you recommend?: No
Postcode: N1
Lettings (as a Tenant)
Rent PCM: £1550
Postcode: N1
3
people found
this helpful
I've been renting using Life residential since 2008. I would put them as one of the worst London agents. I don't know any other agency which charges so many and high charges, which completely disrespect tenant's privacy, hire cheapest contractors to perform repairs ¢â‚¬â€œ in most cases ...
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3
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“I was very impressed with Kristina's professionalism and attitude towards ......”
5 Star Review
Jun 24,2014
By:
'Alex'
Jun 24,2014
Services: Lettings (as a Tenant)
Sold price: £300000
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Sold price: £300000
Postcode: SE10
0
people found
this helpful
I was very impressed with Kristina's professionalism and attitude towards dealing with our matters and queries. She acted very differently to some other property managers and went beyond expectations with timely updates and responses to our queries and overall vwasery helpful. This made our dealings ...
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“Stephen was really helpful right from first viewing our flat ......”
5 Star Review
Mar 19,2014
By:
'Vanessa'
Mar 19,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
0
people found
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Stephen was really helpful right from first viewing our flat to going through the letting procedure and moving in. Stephen was incredibly polite and willing to help, even when we were dealing with other colleagues he made it clear we could still speak to him ...
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