100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards
Dec 04,2013
Dec 04,2013
0
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The LR team in Portal Way has consistently done a great job in keeping my property tenanted and well maintained, and has maintained my accounts accurately throughout. I have been with LR as a landlord for almost ten years now.
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Latest Reviews
19th Nov 2019
reviewed by 'Tomiris'
8th Apr 2019
reviewed by 'MO'
19th Nov 2018
reviewed by 'enimsaj'
22nd Sep 2018
reviewed by 'dob'
Opening Hours
Address
Life Residential
Unit 2 Portal West Business Centre
6 Portal Way
Acton,London
Greater London
W3 6RU
020 8896 9990
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £25,000 | £300,000 |
| Lettings | 50% | 50% | £800 | £2,101 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 12 | 13 | 1 | 0 | 1 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Aug 22,2021
Aug 22,2021
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Awful service. I'm an excellent long term tenant however the managing agents have not attended to issues in a timely manner. The fridge freezer shelving units have not been replaced since 2019 when I moved in and despite numerous f/ups. Unlike last year, rental renegotiations ...
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Nov 19,2019
Nov 19,2019
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The worst experience - please RUN! They will not give your deposit back in time - it will take 4-5 month, to process it. They are not real professionals - just some people without any customer management skills, trying to get any possibility to get ...
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Nov 19, 2019
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(1)
Hi there, thank you for your feedback. We are sorry to hear you are not satisfied with our service, this is not what we want at all. We cannot locate you or your former property on our systems, so in order for us to investigate, please would you send us more information at [email protected] Thank you. ...
Apr 08,2019
Apr 08,2019
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Christina was very helpful in ensuring that all that needed to be fixed at my flat was done so successfully. She was very professional throughout helping to report and arrange the slots....
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Nov 19,2018
Nov 19,2018
4
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AVOID AVOID
life residential seem professional and are fast to reply when you are viewing/signing a contract
once you are in a contract, it goes down hill from there..
I rented with life residential for 6 months in Hounslow, the flat was gorgeous yet i ...
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Comment on agent fees
extortionate
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Sep 22,2018
Sep 22,2018
1
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I called couples a times they took my name, but never called me back. I haven't even been asked what properties am I looking for. No one there gave a damn about that. I've spoken with Eduard the manager there and he booked me in ...
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Sep 06,2018
Sep 06,2018
2
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Life Residential are dishonest, unprofessional, untrained and unfit for the job!
Their service substandard at best!
We were especially livid these past 2 months when they held on to our Deposit and stopped responding to us.
While we were waiting for our deposit money, they emailed ...
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Comment on agent fees
They charge you for nothing! In fact they charge you to stress you out!
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Oct 13,2017
Oct 13,2017
4
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The worst service i have ever experianced! I've delt with foxtons and, Marsh and Parsons before. i'm suprised this company actually acts so irrresponsible. issues with contract, issue with mangement very rude staff. worst when you pay months upfront!
Tenant!! do not trust a word ...
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Oct 11,2017
Oct 11,2017
7
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11 days left since I have moved from the flat and still same excuse from Life Residential; They are not able to reach my landlord, so not able to send my deposit back.
Surprisingly, agent was very capable of reaching landlord when the new tenants decide ...
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Feb 11,2017
Feb 11,2017
7
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I paid over £20,000 up front for a 12 month lease on a rental property. At the end of the 12 month lease I had an additional payment to make which I was not made aware of.
Their collections team contacted me multiple times a day to ensure ...
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Dec 14,2016
Dec 14,2016
6
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One of the most painful letting agencies I have ever dealt with. Tries every opportunity to trick you out of money, could not care less about the tenant. Just one example - I was forced to sleep in the flat I had rented for three ...
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Comment on agent fees
Rip off
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Nov 22,2016
Nov 22,2016
8
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this helpful
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One of the most incompetent and unprofessional letting agents I have had the immense displeasure of having had dealings with during most of my tenancy at Drayton Park. Routinely issues rent arrears notices for rent which is not actually late or due in order to ...
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Comment on agent fees
Will try and milk you for what they can get away with.
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Nov 22,2016
Nov 22,2016
5
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They charge exorbitant fees for everything they possibly can. A change of tenancy costs £300 and they don't even come in to do an inspection. To get set up it's £300 and then to leave somehow they manage to charge another £145. DO NOT RECOMMEND...
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Comment on agent fees
Far too high
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Oct 07,2016
Oct 07,2016
5
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"I am very disappointed of the service provided by the life residential. There is a problem in my flat and I have already escalated this problem to assigned property manager 1 month ago but still couldnot solved. They told me that they are awaiting response from ...
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Comment on agent fees
bad
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Oct 08,2015
Oct 08,2015
0
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Very quick to reply. Concise nature in emails. Problems mostly get fixed on the same day, if not the day after....
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Sep 30,2015
Sep 30,2015
0
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Kenneth was great at handling any queries we had. He was very quick at responding to emails and very polite. We had also worked with Stephen Hobbs before, who was also excellent! Life Residential has been fantastic for us! Highly recommend them to anyone...
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Sep 20,2015
Sep 20,2015
0
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Mr Kenneth XU is a very thoughtful and kind person.He had done his work very professionally, and effectively for us when we left the property.I sincerely appreciated his great help and brilliant attitude for any queries we had. We would like to say ...
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Mar 24,2015
Mar 24,2015
0
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Ross' response time to emails and general helpful disposition made our move seamless. I would recommend Life and specifically Ross to any person seeking to let a flat in the Greater London area....
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Mar 05,2015
Mar 05,2015
0
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From the get go Life Residential made us feel unique in the property we were looking for. We originally approached the agent after seeing the advertisement online. After meeting with Debbie at the property for the initial viewing I felt the balance of proffessionalism, patience ...
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Feb 18,2015
Feb 18,2015
1
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Hi Rosita,
Just wanted to say thanks for all your help and assistance during the time the captioned property was being managed by you ( for me) at Life Residential , and for your help afterwards also !
It was a pleasure to work with you and I ...
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Feb 16,2015
Feb 16,2015
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Over all Lauren was great withe helping with everything. She helped us find the perfect suitable property for us. Thanks Lauren!...
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Feb 15,2015
Feb 15,2015
0
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I'd like to thank the agent Ross Nicholls for his unflagging support, extreme dedication and professionalism on helping me find a flat. As a newcomer to London I did what most people do, find properties on the web and call the respective agencies. Life Residential ...
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Feb 06,2015
Feb 06,2015
0
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Good working with Pelin, kept me up to date, professional and very helpful. Would definitely work with her again I hope....
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Feb 06,2015
Feb 06,2015
0
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Debbie was wonderful during the whole process and kept us informed as much as possible to what was going on. She contacted us regularly and contacted both solicitors on our behalf for updates. We found Debbie extremely professional during the process and think she is ...
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Comment on agent fees
As always fees have to be paid but as long as you know the percentage at the start it should not be a problem.
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Jan 12,2015
Jan 12,2015
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Mrs Andreea Calota has been very helpful during my rental period solving very quickly all my flat problems and especially she has been a great help when i left it managing in the best way all the REALLY RIGOROUS procedures. I trust her....
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Dec 16,2014
Dec 16,2014
1
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I rented Flat 10, Aegon House, 13 Lanark Square , Crossharbor for more than 7 years through Life Residential and the service provided by Agent "Andreea Calotta" has been top notch. Any complaint / request that we lodged was dealt with very satisfactorily and to our expectations. She has always ...
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Sep 22,2014
Sep 22,2014
0
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Hi Anita,
Thanks for all your help throughout my tenure. You have been extremely cooperative in the last 1 year and have helped me to get the important repairs and maintenance required in the property in time. Especially when my flat was water logged, you have ...
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Aug 20,2014
Aug 20,2014
2
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Worst agent ever!!!!!! Never use it. While we move in, they are extremely friendly, but after we move out and want our £4000 back, they disappeared!!!!! No one answers phone and no one replies email, for two months.
I don't know who should i contact and ...
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What agent could do to change your mind?
Contact at least!!! Get my deposit back.Attached Filesnbsp;
Comment on agent fees
EXPENSIVE
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Jul 28,2014
Jul 28,2014
3
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I've been renting using Life residential since 2008. I would put them as one of the worst London agents. I don't know any other agency which charges so many and high charges, which completely disrespect tenant's privacy, hire cheapest contractors to perform repairs ¢â‚¬â€œ in most cases ...
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Jun 24,2014
Jun 24,2014
0
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I was very impressed with Kristina's professionalism and attitude towards dealing with our matters and queries. She acted very differently to some other property managers and went beyond expectations with timely updates and responses to our queries and overall vwasery helpful. This made our dealings ...
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Mar 19,2014
Mar 19,2014
0
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Stephen was really helpful right from first viewing our flat to going through the letting procedure and moving in. Stephen was incredibly polite and willing to help, even when we were dealing with other colleagues he made it clear we could still speak to him ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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