Authorisde repairs without landlords permission, take the bill out of your rent and then send you the invoice with a letter stating - further to our recent communication. They never call you. If you ring to complain they pass you round the houses, say they will call back and then don't.
Staff rude and confrontational - no customer service skills.
Have been with them 3 years, platinum plan. Huge mistake, rarely do I get a full months rent. There is nothing platinum about the plan except how much money they make out of you.
Charge a renewal fee of over