Oasis Properties
Leeds, LS6
1.8/5, 9 reviews
44% recommended
0% lettings valuation accuracy
43% lettings fee satisfaction

“Terrible estate agent. If you have an issue with the ......”

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Dec 04,2013
Minithumbdown
By: 'NIZDAGOAT'
Dec 04,2013
4 people found
this helpful
Terrible estate agent. If you have an issue with the property and need it addressed- do not expect a timely response, you'll be lucky if you even get a response at all. They are however more than happy to take all of your rent and in exchange give you terrible service.

A brief summary of some issues that I encountered during my tenancy-

Filthy house at start of tenancy, dirty appliances/areas included (but not limited too): fridge-freezers, microwave, oven, work surfaces, kitchen floor, living room, windows, bedrooms and the hall way.

Wet washed the basement carpet and left it completely soaking. We had to use shoes to walk on the carpet in the following weeks as it was that wet and it caused damp stale humid air in the basement as there was no ventilation encourage drying.

A leaky ceiling developed in one of the attic rooms, making paint and plaster fall off the wall and soaking the carpet. The estate agent was notified the next day, nothing was done for over a week and the repairs that finally occurred only addressed the hole in the roof. The wet plaster and paint were totally disregarded.

A settee was accidentally damaged during the tenancy and the letting agent verbally notified. Nothing was done to address this issue, it was ignored and fell into a poorer condition.

At the end of our tenancy Oasis tried to take £410.00 from our £1200.00 bond. They charged us £160.00 for cleaning that did not need to be done as the house was left in superior condition to how it was found and £250.00 for the damaged settee.

Simply put Oasis Properties only want your money. They do not care if you are happy with the rental, they will not go beyond supplying the legal minimum of service (and even getting that seems to be like getting blood from a stone). Communication is a nightmare. Emails are ignored regularly, phone calls are very much one way and the staff in the office are ill mannered and only interested in getting you out of there.

From speaking with other tenants it appears common for Oasis Properties to try and unlawfully take money from your deposit for the property at the end of the tenancy. As stated above they tried to take £410.00 from ourselves. We contested this and tried to resolve this issue with Oasis Properties as we felt the charges were unjust. But because they will do anything not to talk to you, there was absolutely no chance of a resolution and the dispute had to be referred to the TDS.

Luckily some justice was served and we received a decent proportion of our deposit back. If anyone else has found that Oasis has taken money from your deposits unjustly I would encourage you to go to the TDS for arbitration.

Overall I would rate Oasis Properties a generous 0/10, they offer nothing, take all of your money that they can and then try to take even MORE money. I would rather be homeless that use this letting agent again.
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Opening Hours
Address

Oasis Properties
39 Otley Road
Headingley,Leeds
West Yorkshire
LS6 3AB
0113 230 6522

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 43% £450 £475
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 4 5 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Stay away...”

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Jan 24,2019
Minithumbup
By: 'Cameron'
Jan 24,2019
1 people found
this helpful
Absolute jokers this lot, had no WiFi or heating for our first two months as tenants and they refuse to take a penny off the bills. Mould on the wall in one of the rooms not dealt with, damp in another room getting worse and ...
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Comment on agent fees
Bad
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“I have rented with Oasis for the last 2 years . Danielle ......”

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Oct 26,2017
Minithumbup
By: 'R'
Oct 26,2017
0 people found
this helpful
I have rented with Oasis for the last 2 years . Danielle Has been so helpful and nothing was too much trouble. I would highly recommend oasis...
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Comment on agent fees
Same as every other agent in the area fair
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“Danielle was amazing to show us around and made sure ......”

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Oct 26,2017
Minithumbup
By: 'M.Burton'
Oct 26,2017
0 people found
this helpful
Danielle was amazing to show us around and made sure we got a place that was best for us. Whenever we needed maintenance or had and issue it was quickly resolved and we didn't want to leave the flat or the company!...
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Comment on agent fees
It was expensive but the flat we were in was fairly new so this was to be expected
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“Please do not use Oasis Properties. They are full of ......”

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Nov 22,2016
Minithumbdown
By: 'frolly244'
Nov 22,2016
2 people found
this helpful
Please do not use Oasis Properties. They are full of empty promises, conveniently never written down, and will be consistently rude throughout your time dealing with them. The manager, James Rosenburg, is condescending and patronising, and has been rude to us (the tenants) on several ...
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Comment on agent fees
It was £75 for agent's fees and they failed to include one of the tenants in the emails about the property (even though the email address was provided in the same manor as the others).
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“Do not go with oasis properties. We were pressured Into ......”

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Sep 12,2016
Minithumbup
By: 'Student'
Sep 12,2016
3 people found
this helpful
Do not go with oasis properties. We were pressured Into signing quickly with a threat that the property would go, and once we signed they then gave the bottom floor to strangers, defeating the whole reason we initially wanted all 3 flats. We had a really ...
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“Really awful agency! And really, really rude, unhelpful people. We ......”

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Jul 15,2015
Minithumbdown
By: 'NOTJJ'
Jul 15,2015
2 people found
this helpful
Really awful agency! And really, really rude, unhelpful people. We moved into a 5 bedroom house in headingley in July and have had problems right from the start. When we moved in the house was filthy with mould everywhere (freezers, blinds, windows etc...). They also hadn't ...
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“Really awful agency! We moved into a 10 bedroom house in ......”

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Jan 16,2015
Minithumbdown
By: 'Alice'
Jan 16,2015
2 people found
this helpful
Really awful agency! We moved into a 10 bedroom house in headingley in July and have had problems right from the start. When we moved in the house was filthy with mould everywhere (freezers, blinds, windows etc...). They also hadn't sorted a previous electricity bill of £600, ...
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“Terrible estate agent. If you have an issue with the ......”

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Dec 04,2013
Minithumbdown
By: 'NIZDAGOAT'
Dec 04,2013
4 people found
this helpful
Terrible estate agent. If you have an issue with the property and need it addressed- do not expect a timely response, you'll be lucky if you even get a response at all. They are however more than happy to take all of your rent and ...
read full review
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“During my second year of study at Leeds Met University ......”

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Aug 07,2013
Minithumbdown
By: 'She.'
Aug 07,2013
7 people found
this helpful
During my second year of study at Leeds Met University myself and six friends rented a house with Oasis properties, and quite frankly we found Oasis to be utterly appauling! Not only are the staff rude and unhelpful they do not take note of any ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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