75% lettings valuation accuracy
78% lettings fee satisfaction
Nov 29,2013
Nov 29,2013
2
people found
this helpful
this helpful
This Review is intended to give people an idea of what it is like renting out a property with Belvior. This is not meant to directly cause issues to them personally and I have no malice towards them. This is for information and have included all corespondents with Belvoir, so a reply is not necessary from Belvoir as it is all here. Whilst I may be completely wrong and miss informed, the point is.... If you are going to rent out your property, this could happen to you. The message string starts in March when I got the property back, the infestation of fleas and the faulty boiler did not become apparent until I had spent a bit of time in the property.
I had a happy time renting my house out via Belvoir for a 3 year period (I paid them to manage it). I was happy to pay all of the money they requested to bring the property up to their standard.
When I sought to take my property back Belvoir requested that I let the tenants have an extra month whilst they got sorted, again which I was happy to do. Unfortunately the last months rent did not come through. I requested information on what was happening and the agent said they would look into it. After a couple of weeks and lots of phone calls I was told that the tenants have done what a small percentage do, which is not pay the rent so that the money gets taken out of their deposit and escape paying any deposit towards damage.
Belvoir made no attempt to retrieve the money from the tenants, and I had to wait until after they left the property for the money to come out of their deposit.
Please see email trail of what I found.... (Read from bottom to top)
From: Richard Baker
Date: 12 July 2012 14:39:48 GMT+01:00
To: <
Cc: <
Subject: Fw:
Thanks for the email. I'm not in this week, but Sophie has forwarded to me to respond. You raise some serious issues, and I'm pleased to respond to each in turn.
Gas
I'm not a gas engineer, and neither are you. My responsibility as an agent is to use someone who is GAS SAFE registered, and I've done this. Not only this, but a different GAS SAFE engineer has been back some months later and issued a safety test on the property - as such if your guy is correct, potentially 2 engineers have got it wrong. Alternatively, this could be a case of one contractor walking into a property and criticising the work of the contractor who was in there previously ¢â‚¬â€œ I have 7 years experience of this too.
Irrespective, it's an important issue. I assume your contractor is GAS SAFE registered or he wouldn't be working on the boiler in the first place. As such there is a mechanism for him to report the substandard work of another contractor to their regulatory body if he considers this necessary. I would suggest that he does exactly this if he feels the situation is that bad ¢â‚¬â€œ gas safety is one of the most serious issues we deal with as lettings agents.
Visit Reports
I can go through the archives and create some of these if you really want, but I'm not sure what it will achieve. I'm conscious that our terms with you (as with all landlords) do not state that we'll provide written reports, although they do state we will inspect, and clearly I have notes on file. These will show that the tenant clearly had pets (not disputed), although we never saw 4 cats at any one time and as such we wouldn't be able to confirm or deny how many there were. At check out, we didn't note any damage that might relate to the presence of large numbers of cats, and we haven't heard anything from you on this issue until now ¢â‚¬â€œ 3 months after the property was returned to you. Is there a particular reason why it's an issue?
Shed
Again, we didn't note a missing roof on our check out report ¢â‚¬â€œ are we suggesting the tenant has taken it? However 3 months after the event it's very hard to do anything about this. I'm also acutely aware that as the tenant didn't pay the last months rent, the overwhelming majority of tenancy deposit went to you as rent. As such there was nothing left to rectify issues such as these, had they existed, and your only option would have been to take legal action against your tenant.
Please come back to me in the event of any queries.
Richard Baker
Belvoir! The Lettings Specialist
01604 621621 (Northampton) or 01788 579456 (Rugby)
richard.baker@belvoirlettings.com
http://uk.linkedin.com/in/bakerrl
From: Belvoir Northampton
Sent: Wednesday, July 11, 2012 3:23 PM
To: Richard Baker
Subject: FW: 20
Sophie Coleman
Belvoir! The Lettings Specialist
________________________________________
From:
Sent: 11 July 2012 15:21
To: Belvoir Northampton;
Subject: RE:
Dear Mick / Richard
I could not await a response any longer. Please can you confirm that you received the message below.
I have since had a gas engineer in who has confirmed the following.
1) The heating sensor was faulty due to the incorrect one being fitted, which you charged me for in Aug 2011. The correct part should have been brass in colour, where as the one actually fitted was a silver colour.
2) The hand full of toilet tissue found in the boiler was a major fire risk that could have killed people.
I am not taking this matter very lightly as it is a very serious situation. The engineer is happy to write a report outlining the severity of this situation, in which I will also seek advice as to what should be done regarding this situation when peoples lives were being put at risk.
The 3rd and final point I would like to make is that despite several requests that have been ignored, I require ALL inspection data to be passed over now, as an inspection should have been carried out every 6 months. I would like to see the reports contents that shows how there was no sign of the 4 cats living in the property, and how 3 years worth of wear and tear that ended up with the shed roof missing was never reported to me with an aim to keep it in good working order.
Please can someone urgently respond with your comments, the reports and a full explanation as to why I paid you in excess of £2000 to risk the tenants and the neighbours lives.
This is regrettable situation and in some parts against the law.
Regards
________________________________________
Subject: Re:
From:
Date: Thu, 31 May 2012 20:38:25 +0100
To: northampton@belvoirlettings.com
Hi Mick,
That's great thanks!!
Can you tell me if the sensor work carried any kind of warranty?! The number 7 light was flashing and heating wouldn't come on. Instructions say it was a water sensor fault.
Also, the front cover wasn't attached properly. I have refitted it, but need to urgently know if I should remove the hand full of toilet roll should be removed from inside the boiler.
It's obviously there to check for a leak repair and looks like a fire hazard. As I am not Corgi registered I am not allowed to touch it.
Let me know. And thanks again
On 31 May 2012, at 12:24, Belvoir Northampton wrote:
Hi
Invoices attached as requested.
Kind regards
Mick Hampson for
Belvoir! The Lettings Specialist
T. 01604 621 621 F. 0844 824 8776
landlord's protection, we are a member of www.safeagents.co.uk
________________________________________
From: To: Belvoir Northampton
Subject: RE:
Hi Mick,
That would be great, I think there was only 2 times it was looked at.
Regards
________________________________________
From: northampton@belvoirlettings.com
To:
Date: Wed, 30 May 2012 13:22:07 +0100
Subject: RE:
We'll obtain a copy from our contractor and forward it onto you.
Mick Hampson for
Belvoir! The Lettings Specialist
________________________________________
FromSent: 29 May 2012 12:57
To: Belvoir Northampton
Subject: RE:
Hi Sophie,
Please are you able to supply a copy of invoices for the work carried out on the boiler. I believe that there was 1 time where the tenants complained about a leak and your maintenance arranged for the repair.
________________________________________
Subject: Re:
From:
Date: Tue, 3 Apr 2012 15:28:05 +0100
To: northampton@belvoirlettings.com
Hi Sophie,
My mother in law will be along tomorrow sometime to collect the keys and gas card
Let me know if this is a problem.
Regards
On 30 Mar 2012, at 16:34, Belvoir Northampton wrote:
Hi
The full deposit will be paid out to you on Tuesday so this should be in your account on Wednesday.
Kind regards
Sophie Coleman
Belvoir! The Lettings Specialist
T. 01604 621 621 F. 01604 621 062
________________________________________
From: Sent: 30 March 2012 11:06
To: Belvoir Northampton
Subject: Re:
Hi Sophie,
Thanks for the information.
Are you able to advise when the deposit will be released to me ref rent arrears and status of property.
Regards
On 29 Mar 2012, at 11:14, Belvoir Northampton wrote:
Hi,
All utilities and the Council have now been advised.
Kind regards
Sophie Coleman
Belvoir! The Lettings Specialist
T. 01604 621 621 F. 01604 621 062
________________________________________
From:
Sent: 28 March 2012 18:37
To: Belvoir Northampton
Subject: Re:
Hi Mick/ Richard
I have contacted the energy suppliers, council and Anglian water.
Non of them will let me setup a new account or take over as they have said they all need evidence that the tenants have left.
They have also confirmed that this has not been done by the tenants or Bevoir.
Please can you urgently advise regarding this as my mortgage company also need evidence that I have taken the property back.
Regards
I had a happy time renting my house out via Belvoir for a 3 year period (I paid them to manage it). I was happy to pay all of the money they requested to bring the property up to their standard.
When I sought to take my property back Belvoir requested that I let the tenants have an extra month whilst they got sorted, again which I was happy to do. Unfortunately the last months rent did not come through. I requested information on what was happening and the agent said they would look into it. After a couple of weeks and lots of phone calls I was told that the tenants have done what a small percentage do, which is not pay the rent so that the money gets taken out of their deposit and escape paying any deposit towards damage.
Belvoir made no attempt to retrieve the money from the tenants, and I had to wait until after they left the property for the money to come out of their deposit.
Please see email trail of what I found.... (Read from bottom to top)
From: Richard Baker
Date: 12 July 2012 14:39:48 GMT+01:00
To: <
Cc: <
Subject: Fw:
Thanks for the email. I'm not in this week, but Sophie has forwarded to me to respond. You raise some serious issues, and I'm pleased to respond to each in turn.
Gas
I'm not a gas engineer, and neither are you. My responsibility as an agent is to use someone who is GAS SAFE registered, and I've done this. Not only this, but a different GAS SAFE engineer has been back some months later and issued a safety test on the property - as such if your guy is correct, potentially 2 engineers have got it wrong. Alternatively, this could be a case of one contractor walking into a property and criticising the work of the contractor who was in there previously ¢â‚¬â€œ I have 7 years experience of this too.
Irrespective, it's an important issue. I assume your contractor is GAS SAFE registered or he wouldn't be working on the boiler in the first place. As such there is a mechanism for him to report the substandard work of another contractor to their regulatory body if he considers this necessary. I would suggest that he does exactly this if he feels the situation is that bad ¢â‚¬â€œ gas safety is one of the most serious issues we deal with as lettings agents.
Visit Reports
I can go through the archives and create some of these if you really want, but I'm not sure what it will achieve. I'm conscious that our terms with you (as with all landlords) do not state that we'll provide written reports, although they do state we will inspect, and clearly I have notes on file. These will show that the tenant clearly had pets (not disputed), although we never saw 4 cats at any one time and as such we wouldn't be able to confirm or deny how many there were. At check out, we didn't note any damage that might relate to the presence of large numbers of cats, and we haven't heard anything from you on this issue until now ¢â‚¬â€œ 3 months after the property was returned to you. Is there a particular reason why it's an issue?
Shed
Again, we didn't note a missing roof on our check out report ¢â‚¬â€œ are we suggesting the tenant has taken it? However 3 months after the event it's very hard to do anything about this. I'm also acutely aware that as the tenant didn't pay the last months rent, the overwhelming majority of tenancy deposit went to you as rent. As such there was nothing left to rectify issues such as these, had they existed, and your only option would have been to take legal action against your tenant.
Please come back to me in the event of any queries.
Richard Baker
Belvoir! The Lettings Specialist
01604 621621 (Northampton) or 01788 579456 (Rugby)
richard.baker@belvoirlettings.com
http://uk.linkedin.com/in/bakerrl
From: Belvoir Northampton
Sent: Wednesday, July 11, 2012 3:23 PM
To: Richard Baker
Subject: FW: 20
Sophie Coleman
Belvoir! The Lettings Specialist
________________________________________
From:
Sent: 11 July 2012 15:21
To: Belvoir Northampton;
Subject: RE:
Dear Mick / Richard
I could not await a response any longer. Please can you confirm that you received the message below.
I have since had a gas engineer in who has confirmed the following.
1) The heating sensor was faulty due to the incorrect one being fitted, which you charged me for in Aug 2011. The correct part should have been brass in colour, where as the one actually fitted was a silver colour.
2) The hand full of toilet tissue found in the boiler was a major fire risk that could have killed people.
I am not taking this matter very lightly as it is a very serious situation. The engineer is happy to write a report outlining the severity of this situation, in which I will also seek advice as to what should be done regarding this situation when peoples lives were being put at risk.
The 3rd and final point I would like to make is that despite several requests that have been ignored, I require ALL inspection data to be passed over now, as an inspection should have been carried out every 6 months. I would like to see the reports contents that shows how there was no sign of the 4 cats living in the property, and how 3 years worth of wear and tear that ended up with the shed roof missing was never reported to me with an aim to keep it in good working order.
Please can someone urgently respond with your comments, the reports and a full explanation as to why I paid you in excess of £2000 to risk the tenants and the neighbours lives.
This is regrettable situation and in some parts against the law.
Regards
________________________________________
Subject: Re:
From:
Date: Thu, 31 May 2012 20:38:25 +0100
To: northampton@belvoirlettings.com
Hi Mick,
That's great thanks!!
Can you tell me if the sensor work carried any kind of warranty?! The number 7 light was flashing and heating wouldn't come on. Instructions say it was a water sensor fault.
Also, the front cover wasn't attached properly. I have refitted it, but need to urgently know if I should remove the hand full of toilet roll should be removed from inside the boiler.
It's obviously there to check for a leak repair and looks like a fire hazard. As I am not Corgi registered I am not allowed to touch it.
Let me know. And thanks again
On 31 May 2012, at 12:24, Belvoir Northampton
Hi
Invoices attached as requested.
Kind regards
Mick Hampson for
Belvoir! The Lettings Specialist
T. 01604 621 621 F. 0844 824 8776
landlord's protection, we are a member of www.safeagents.co.uk
________________________________________
From: To: Belvoir Northampton
Subject: RE:
Hi Mick,
That would be great, I think there was only 2 times it was looked at.
Regards
________________________________________
From: northampton@belvoirlettings.com
To:
Date: Wed, 30 May 2012 13:22:07 +0100
Subject: RE:
We'll obtain a copy from our contractor and forward it onto you.
Mick Hampson for
Belvoir! The Lettings Specialist
________________________________________
FromSent: 29 May 2012 12:57
To: Belvoir Northampton
Subject: RE:
Hi Sophie,
Please are you able to supply a copy of invoices for the work carried out on the boiler. I believe that there was 1 time where the tenants complained about a leak and your maintenance arranged for the repair.
________________________________________
Subject: Re:
From:
Date: Tue, 3 Apr 2012 15:28:05 +0100
To: northampton@belvoirlettings.com
Hi Sophie,
My mother in law will be along tomorrow sometime to collect the keys and gas card
Let me know if this is a problem.
Regards
On 30 Mar 2012, at 16:34, Belvoir Northampton
Hi
The full deposit will be paid out to you on Tuesday so this should be in your account on Wednesday.
Kind regards
Sophie Coleman
Belvoir! The Lettings Specialist
T. 01604 621 621 F. 01604 621 062
________________________________________
From: Sent: 30 March 2012 11:06
To: Belvoir Northampton
Subject: Re:
Hi Sophie,
Thanks for the information.
Are you able to advise when the deposit will be released to me ref rent arrears and status of property.
Regards
On 29 Mar 2012, at 11:14, Belvoir Northampton
Hi,
All utilities and the Council have now been advised.
Kind regards
Sophie Coleman
Belvoir! The Lettings Specialist
T. 01604 621 621 F. 01604 621 062
________________________________________
From:
Sent: 28 March 2012 18:37
To: Belvoir Northampton
Subject: Re:
Hi Mick/ Richard
I have contacted the energy suppliers, council and Anglian water.
Non of them will let me setup a new account or take over as they have said they all need evidence that the tenants have left.
They have also confirmed that this has not been done by the tenants or Bevoir.
Please can you urgently advise regarding this as my mortgage company also need evidence that I have taken the property back.
Regards
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Opening Hours
Address
Belvoir
24 Victoria Promenade
Northampton
Northamptonshire
NN1 1HB
01604 621 621
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 78% | £550 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 2 | 7 | 0 | 0 | 0 | 0 | 0 | 4 |
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Oct 16,2020
Oct 16,2020
0
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My wife and I viewed a property to buy, made a Cash offer and never heard from them again despiteme chasing them. SELLERS; go elsewhere, don't waste your time with these. Something dodgy going on....
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Jun 21,2019
Jun 21,2019
0
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This is a very bad real estate agency. Because after watching today I went to the agency to pay money for rent, and while I was driving it took about 30 minutes maximum. When I arrived at the office, they told me that they had given ...
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May 31,2019
May 31,2019
1
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rude staff, myself and my partner were really interested in the property and was about to sign the dotted line however, we decided not to because of the way they made us felt. It felt like they turned there nose down at us and was ...
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Dec 19,2018
Dec 19,2018
0
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Have rented from them for a few years. Never had any issues and when things have broken they've always been fairly quick in getting them fixed. Happy to give them a good review....
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Comment on agent fees
Haven't charged me any fees since I moved in.
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Apr 09,2018
Apr 09,2018
0
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Avoid, called to advise them I had been involved in a car crash and just ask if it was possible to either pay deposit on credit card or split the payment, but made it clear this would not be essential!
They email me to say ...
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Comment on agent fees
Fee's are reasonable for area
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Oct 10,2017
Oct 10,2017
0
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Happy with this agent, and have been for a number of years. They are particularly strong at tenant selection which I find leads to fewer issues further down the line. They represent my interests well....
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Comment on agent fees
I pay them more on a percentage basis than some others have quoted me, but less overall when I consider there are minimal extra fees.
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Jul 27,2015
Jul 27,2015
1
people found
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This isn't so much a negative towards the company itself but the landlords they have chosen to work with. My partner and I went to look at a flat and we told them that evening that we wanted it, they said they would let the ...
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Jan 23,2015
Jan 23,2015
2
people found
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I arrived 15 minutes before an arranged viewing on a rented property. The lettings agent was at the property already showing a couple around before me. As the couple left, so did the agent. I rang the office and I was advised that the property was ...
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What agent could do to change your mind?
The agent should have waited around for my appointment rather than driving off. They claimed to have text me, I did not receive any text.Attached Filesnbsp;
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Sep 12,2014
Sep 12,2014
2
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Am not happy with the agency as I was first to view a one bedroom property in derngate, I told the agent that I want the property as I met all the requirement for the property, the agent told me that he would get in ...
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Jul 20,2014
Jul 20,2014
0
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Big row with the landlord over the deposit after I'd done some painting. I was angry at the time but to be fair Belvoir helped get it all sorted out so everyone was happy. They made me see sense and also made the landlord compromise ...
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Comment on agent fees
Didn't think about agents fees - just liked the property. They told me about fees up front though and didn't spring any surprises on me.
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May 05,2014
May 05,2014
0
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I selected this agent in 2008 based on online reviews, as it seemed they understood their role was as the LANDLORDS agent (my previous agent could not grasp this). Their pricing is clear too with no 'small print'.
I have not been disappointed - when issues ...
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Mar 31,2014
Mar 31,2014
4
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I am disgusted at the way Belvoir acted as my lettings agent. They never called back, they never email back and when i moved out it was a battle to get my deposit back which i am still going through. the property was disgustingly dirty ...
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Jan 31, 2015
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(1)
I attach photos of oven and bath at check in (all clean) and the same at check out (dirty). These are just an example. Whether you like my agent or whether you don't, your review regarding the cleanliness of my property is wholly inaccurate. ...
Jan 30,2014
Jan 30,2014
1
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I have properties in a number of UK towns and this agent is one of the best I use to assist me. They do things properly and sensibly, and represent my interests well. When there are issues with tenants, which is inevitable in my experience ...
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Nov 29,2013
Nov 29,2013
2
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This Review is intended to give people an idea of what it is like renting out a property with Belvior. This is not meant to directly cause issues to them personally and I have no malice towards them. This is for information and have included ...
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Nov 01,2013
Nov 01,2013
5
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Will never use again and will advice anyone not to use belvior in Northampton. They never reply to e-mails. When we moved in we were told nothing! We were given the keys and send sent on our way. We didn't know if there was a ...
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Feb 07, 2014
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My agent has pointed me towards this. You say "the place was an absolute mess". I attach a video of my property done just before move in showing the "absolute mess". People will hence be able to judge for themselves. ...
Apr 13,2012
Apr 13,2012
10
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Disgusting bunch of cowoys. Spent over 6 months will no heatiwng and 2 monbths with no hot water not too mention damp and mould created due to no hearing and then walks and curtain poers all falling away with the walk due to damp. Never even rectified, ...
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What agent could do to change your mind?
Fix the problemsAttached Filesnbsp;
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Jan 18,2011
Jan 18,2011
3
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Well after being here 10 months the service has been absolutely absurd, they have abolished every conversation we have ever had unless it suits them, they do not document the repairs until 10 months later, and they also serve you with a section 21 the day after you ...
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Feb 18, 2011
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(4)
As the landlord of the property mentioned above I have been made aware of this website by my agent. I am very disappointed that the tenant is given a forum in which to make such wildly inaccurate suggestions. I certainly support Belvoir in seeking to present a more accurate version of what has actually transpired here. My only criticism of my agent is that they failed to realise my tenant also removed the internal doors from my flat, as well as the carpet! Whilst I am clearly not happy with what ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
