London, SW11
1.4/5, 11 reviews
9% recommended
50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

“I have the worst experience with John D Wood estate ......”

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Nov 29,2013
Minithumbdown
By: 'Guy'
Nov 29,2013
16 people found
this helpful
I have the worst experience with John D Wood estate agency!! To start with they charge me an agency fee of £275 (plus VAT) to check my references -and I know they have NOT checked anything! After that they made a real mess with the contract of the flat and in the end I have 5 copies in my flat - as they kept sending wrong ones, not completed, not signed, not stamped... a real waste of time for me and my flatmate!! However, the worst was when the flat was sold! My God - the way they manage the situation was completely out of order! I had harassing emails at 10pm asking me to leave in the following week, had million phone calls and I never heard a world of understanding and empathy of my flatmate and my situation. The manager had a very aggressive way to communicate, no manners and in the end I simply refused to talk to him! (the other members of staff were a bit nicer, but they did not have any empowerment to decide anything there). They offer us completely different compensation each day ¢â‚¬Â¦ well ¢â‚¬â€œ overall experience was terrible and in the end we left the flat in a hurry, as we could not live with the pressure they were putting us, even though we had the right to stay to stay another 40 days, until our notice would be due to expired.
I rented several flats before for over 10 years and although I understand estate agencies have their interests and business to proceed, I was always, at least, treated with respect and as a customer. John D Wood demonstrated to us that they had NO customer service values and also NO respect!
If I could influence anyway who is reading this review ¢â‚¬â€œ I would strongly recommend for you NOT to rent a flat with them ever!!!
What agent could do to change your mind?
Better diligence in drafting tenancy agreement and more integrity in dealing with tenants.
Attached Filesnbsp;
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Opening Hours
Address

John D Wood & Co
501 Battersea Park Road
Battersea,London
Greater London
SW11 4LW
020 7717 5105

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 5 0 4 0 1 1 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Wonderful home....”

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Feb 03,2019
Minithumbup
By: 'K'
Feb 03,2019
0 people found
this helpful
I moved to my wonderful new home in Battersea. I had great help from Sophie and the team at John D Wood. This is the second home I have bought through this company in thirty years. The whole expierience was smooth and professional and I ...
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Comment on agent fees
Everything was thoroughly explained.
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“John D Wood Manages my property whilst I am based ......”

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Feb 22,2017
Minithumbdown
By: 'william'
Feb 22,2017
6 people found
this helpful
John D Wood Manages my property whilst I am based overseas. do not use them if you want your property properly managed. Terrible service...
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“I would advise anyone looking to rent a house (or ......”

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Jan 14,2014
Minithumbdown
By: 'Sophia'
Jan 14,2014
6 people found
this helpful
I would advise anyone looking to rent a house (or landlord for that matter) to use anyone in preference to John D Wood in Battersea. They do the minimum possible. Emails to the property manager go un-answered. On top of that, we have had 3 different ...
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“I contacted John D Wood in Battersea as prospective renter. ......”

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Dec 20,2013
Minithumbdown
By: 'Huw'
Dec 20,2013
6 people found
this helpful
I contacted John D Wood in Battersea as prospective renter. At first she seemed pleasant and asked me a lot of details about my search. I told her that I was only interested in properties in and around Queenstown Road, no where else. She later ...
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“I have been renting my flat with John D Wood ......”

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Dec 09,2013
Minithumbdown
By: 'Charlie'
Dec 09,2013
11 people found
this helpful
I have been renting my flat with John D Wood for the last 4 years. Like most managing agents, they have been pretty useless but happy to pocket their 15% Management Commission from me for frankly not a lot. Anyway, my main gripe came as a result ...
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What agent could do to change your mind?
Unethical. They tried to hoodwink me into accepting something which breaches the law let alone the Property Ombudsman's guidelines.
Attached Filesnbsp;
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“I have the worst experience with John D Wood estate ......”

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Nov 29,2013
Minithumbdown
By: 'Guy'
Nov 29,2013
16 people found
this helpful
I have the worst experience with John D Wood estate agency!! To start with they charge me an agency fee of £275 (plus VAT) to check my references -and I know they have NOT checked anything! After that they made a real mess with the contract ...
read full review
What agent could do to change your mind?
Better diligence in drafting tenancy agreement and more integrity in dealing with tenants.
Attached Filesnbsp;
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“I rented my house through JDW and then received an ......”

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Oct 21,2013
Minithumbdown
By: 'Furious'
Oct 21,2013
22 people found
this helpful
I rented my house through JDW and then received an offer from the tenant who wanted to acquire the property. As it happens, we were thinking of selling up. We agreed the terms of the sale on a private basis and then the sale was ...
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What agent could do to change your mind?
Dishonest. Illegal clause in tenancy agreement
Attached Filesnbsp;
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“Terrible experience with JDW in Battersea. After the tenant moved ......”

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Oct 20,2013
Minithumbdown
By: 'Christopher'
Oct 20,2013
22 people found
this helpful
Terrible experience with JDW in Battersea. After the tenant moved in, I did not receive rent for the first 3 months as they took their fee up front. This was the first that I knew about this and however much I raised this issue, I hit ...
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What agent could do to change your mind?
Be more honest with me in dealings on fees and manage property better
Attached Filesnbsp;
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“Ok, this my first time on this website. When it ......”

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Sep 11,2013
Minithumbdown
By: 'Linda'
Sep 11,2013
27 people found
this helpful
Ok, this my first time on this website. When it comes to reading things on the internet, I generally don't take them for granted. Therefore, in this review I hope to share with you my experience and whether you accept my story, I will give ...
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What agent could do to change your mind?
General observation: to act with honesty and integrity which was lacking in our negotiations. Precise observation, to do a much better on drafting contracts rather than send a generic document, otherwise their charge of ‚£275 + VAT is unjustifiable.
Attached Filesnbsp;
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“First time renter with John D Wood. Cannot recommend them ......”

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Sep 03,2013
Minithumbdown
By: 'Rana'
Sep 03,2013
27 people found
this helpful
First time renter with John D Wood. Cannot recommend them I am afraid. Charged me £275 to draft the Tenancy Agreement which was full of mistakes. They told me that they would clean the flat before moving in, they did not do this. 10 days after rental, ...
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What agent could do to change your mind?
Responding to correspondence. Paying rent promptly. Following basic instructions (some of which were relayed 4 times).
Attached Filesnbsp;
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“Not good experience at all.Took several weeks and a ......”

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May 23,2013
Minithumbdown
By: 'Gerrards'
May 23,2013
27 people found
this helpful
Not good experience at all. Took several weeks and a lot of chasing to recover my monies from their so-called "Registration fee" (read Extortionate fee). As to be expected their tendency not to respond, and ignore requests for explanation of their fees deducted also remains ...
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By: Jeremy Carruthers
Sep 03, 2013
View all comments (1)
Just be mindful that the Office of Fair Trading got a ruling from the High Court in 2011, precisely to protect Landlords against such sharp practice of evergreen fees and renewal, the onus is now on the Letting Agent "to check that their terms and conditions are fair and transparent". This means that such fees have to be very clearly highlighted (bold underlining etc.) and frankly should be stipulated orally and followed up by an email for good order. More details on the OFT website below: ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by John D Wood & Co, London SW11 4LW


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