0% sales valuation accuracy
0% sales fee satisfaction
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Nov 24,2010
Nov 24,2010
1
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Awful service - staff appear very friendly to start with, and say what you want to hear, but don't actually do what they promise. Things got so bad that our buyer had to contact us directly, and we are now sorting out the rest of the sale ourselves.
Our buyer was also told that we were indifferent about the sale going ahead, even though we had already found a house we had an offer accepted on with Spicers sister company, Haart. The sale almost fell through because of the involvement of the staff at Spicer. 'Negotiations' lasted over two months using them - however, within two days of being in contact with the buyer ourselves we had agreed a provisional completion date.
We had a meeting with the Branch Manager to attempt to resolve the issue, but he was rude and aggressive - at one point shouting whilst pointing his finger in my face! He was unbelievably unprofessional and wouldn't acknowledge there had a been a lack of service.
We have written a letter of complaint to the Regional Director, although if the Spicer staff we have encountered so far are anything to go by we probably won't get an adequate response. They are registered with The Property Ombudsman though so at least there is another route to take.
Please don't use Spicer McColl. It's not worth it.
Our buyer was also told that we were indifferent about the sale going ahead, even though we had already found a house we had an offer accepted on with Spicers sister company, Haart. The sale almost fell through because of the involvement of the staff at Spicer. 'Negotiations' lasted over two months using them - however, within two days of being in contact with the buyer ourselves we had agreed a provisional completion date.
We had a meeting with the Branch Manager to attempt to resolve the issue, but he was rude and aggressive - at one point shouting whilst pointing his finger in my face! He was unbelievably unprofessional and wouldn't acknowledge there had a been a lack of service.
We have written a letter of complaint to the Regional Director, although if the Spicer staff we have encountered so far are anything to go by we probably won't get an adequate response. They are registered with The Property Ombudsman though so at least there is another route to take.
Please don't use Spicer McColl. It's not worth it.
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Oct 24, 2011
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Latest Reviews
20th Feb 2013
reviewed by 'LesleyV'
Opening Hours
Address
Spicer McColl
184-188 Cranbrook Road
Redbridge,Ilford
Greater London
IG1 4LU
0845 338 8292
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 |
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Feb 20,2013
Feb 20,2013
0
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Gero La Lomia and his team made the selling of my property easy and least stressful. They kept me up to date on a daily basis, answered all my questions, were extremely professional and I wouldn't hesitate to use this Agent again. I thoroughly recommend ...
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Jun 02,2011
Jun 02,2011
3
people found
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Highly recommended. Couldn't fault Gero or his staff for their professional approach. Always helpful, returned calls and kept me fully informed. Plenty of interest and viewings, which they did mainly while I was out at work. Sensible and honest negotiating. Totally trustworthy and would definitely ...
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