Southampton, SO15
3.4/5, 57 reviews
60% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction

“This was absymal. The mains burst outside the flat flooding ......”

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Nov 28,2013
Minithumbdown
By: 'Felix'
Nov 28,2013
2 people found
this helpful
This was absymal. The mains burst outside the flat flooding it. It took a fortnight for them to attempt to dry out the carpet, during which interim I was lied to on a daily basis about the progress on making this happen and, when I didn't go away, they attempted to intimidate me by saying that I had threatened the contractor and refused them access to dry the carpets out (why I would do this when they were actually starting to rot I have no idea).

Two months later there still isn't a floor in the flat; although glacial works have started - this is in part the landlord's responsibility but has not in anyway been aided by Leaders.

In addition when I attempted to move the date of the rent they were extremely unhelpful; and are also incapble of responding in a timely fassion to any communication.

In my experience Leaders are not only Lazy but also Incompetant. I would strongly advise choosing another agent; both if you are a tennant, a landlord, or especially an insurer (the damage to the flat was substantially more extensive than necessary due to Leaders' lack of action).
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Opening Hours
Address

Leaders
13 London Road
Southampton
Hampshire
SO15 2AE
02380 633446

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £190,000 £310,000
Lettings 100% 50% £425 £1,275
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 3 11 19 5 0 3 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAGEagent
Latest Properties

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“Superb...”

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Feb 08,2021
Minithumbup
By: 'Bradley'
Feb 08,2021
0 people found
this helpful
Amazing service, couldn't have been any more responsive to any of my requests or queries and were always sure to keep me aware with what was happening which was very helpful coming from a first time buyers POV. Highly recommend....
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“Leaders have been fabulous, dealing with a co......”

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Oct 20,2020
Minithumbup
By: 'Lesley'
Oct 20,2020
3 people found
this helpful
Leaders have been fabulous, dealing with a complicated sale and a despairing seller - me! Mark and Jules have dealt with everything, professionally, kindly and with humour and tact! I can't say thank you enough to these guys....
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“Really quick and efficient service, always ac......”

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Oct 08,2020
Minithumbup
By: 'Ms'
Oct 08,2020
3 people found
this helpful
Really quick and efficient service, always accessible and willing to go the extra mile for us! Mark and Lizzie were both really great, even when the process was faltering, and I'd definitely work with Leaders again...
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“Brilliant services...”

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Oct 06,2020
Minithumbup
By: 'B'
Oct 06,2020
3 people found
this helpful
As a very busy landlord I have contacted Leaders after a very disappointing experience with another well known letting agency in Southampton. I have found the team at Leaders, specially Ben and Ash, very professional and helpful. They always answer the phone/emails and any ...
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“good service...”

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Oct 05,2020
Minithumbup
By: 'Jack'
Oct 05,2020
3 people found
this helpful
From the viewing all the way through to completion I couldn't fault Leaders, they kept the deal together and I would be more than happy to work again with them....
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“I have just read some of the reviews for Lead......”

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Oct 01,2020
Minithumbup
By: 'Marios'
Oct 01,2020
4 people found
this helpful
I have just read some of the reviews for Leaders in Southampton,Wow, I’m glad I didn’t read them before I went to Leaders, Otherwise I would not have used them, It’s been nothing but absolute pleasure dealing with them, I bought ...
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“I cannot express how absolutely amazing Leade......”

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Sep 30,2020
Minithumbup
By: 'Louise'
Sep 30,2020
4 people found
this helpful
I cannot express how absolutely amazing Leaders have been with a very complicated sale. Jules, Mark and Stef have gone above and beyond for us. We were kept well informed and supported with every hurdle we encountered. It’s been a long road and i ...
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By: Louise Alden
Oct 01, 2020
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Dean Harkness I can assure you that this is not a fake review! It’s sincere and honest. I don’t know anything about your experience with Leaders! But i speak from my own... and have found them to be diligent, informative and very supportive during an extremely stressful time. Please do not use my review to express your feelings. ...

“My experience with Leaders was NOT good. Fro......”

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Jul 31,2020
Minithumbdown
By: 'Andrew'
Jul 31,2020
2 people found
this helpful
My experience with Leaders was NOT good. From first contact with them they repeatedly failed to call me as agreed, when things then didnt happen my end as fast as they would like threatened the loss of deposits, despit it being their own lateness that ...
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“avoid/avoid & avoid...”

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Jul 14,2020
Minithumbdown
By: 'SAKO'
Jul 14,2020
1 people found
this helpful
Let me introduce myself . I was dealing with Leaders in Southampton , Oceanvillage. I am Landlord for last 10 years. I have never come cross such a miserable service like Leaders . I am giving one star only because the system doesn't allow me to give minus 5 stars . ...
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“Highly recommend...”

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Sep 24,2019
Minithumbup
By: 'Sam'
Sep 24,2019
2 people found
this helpful
I have rented a flat with Leaders in Southampton and Ashley Gleeson have been extremely responsive, proactive and professional. I would highly recommend this agency....
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“Mariana...”

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Nov 03,2018
Minithumbdown
By: 'Mari'
Nov 03,2018
7 people found
this helpful
Worst agency ever. We had just moved out leaving the property in a good state. It was given to us in a very bad condition. At the time I was pregnant and was suffering on how I will brough the baby to that unclean apartment. ...
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By: Oliver Hannam
Nov 28, 2018
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Mari, this is exactly the experience my girlfriend and I had, we were living in a dangerous home and she was mid pregnancy. We have had to move twice now during pregnancy and as were currently in temporary we are going to have to move again. They have now sent us a £2500 bill and refused to pay deposit back. ...

“Good Customer Service...”

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Sep 13,2018
Minithumbup
By: 'D'
Sep 13,2018
2 people found
this helpful
To Megan in Leaders - Thanks for all your help Megan, I must say you did a very good job during the process. thanks D Vandenberghe...
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Comment on agent fees
Good
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“Poor admin...”

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Aug 10,2018
Minithumbdown
By: 'Poo'
Aug 10,2018
5 people found
this helpful
We use Leaders to find tenants for our rental flats and have to say they are excellent at this. However, administratively they are absolutely terrible! They sneak in fees, try to charge the tenants for contract renewals that are not necessary and don't even mention ...
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Comment on agent fees
As above expensive and lots of 'hidden' fees that they try to get through. Make sure you tell tenants not to pay any contract renewal fees as they wont tell the landlord they are charging them!
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By: Martin Fisher
Aug 10, 2019
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Totally agree. They are excellent at finding tenants but absolutely awful administratively. ...

“Would give them no stars if I could...”

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Jul 17,2018
Minithumbdown
By: 'Megan'
Jul 17,2018
9 people found
this helpful
Started out well, ash sorted the property and deposits out efficiently and with great communication however as it drew closer to the move in date, there was no communication. We were having to ring them up or email them in order to get any information ...
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Comment on agent fees
No idea what the comparable is
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“Terrible experience! The worse ever! Avoid them! Rebecca- who is ......”

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Feb 07,2018
Minithumbdown
By: 'Kaya'
Feb 07,2018
5 people found
this helpful
Terrible experience! The worse ever! Avoid them! Rebecca- who is answering all the email communication is answering in very rude, unprofessional and unhelpful manner. What she does is answering emails to get rid of existing customer issues by giving ridiculous and unhelpful advices, which doesn't ...
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“Rachael was very friendly and positive. Her assessment of the ......”

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Jan 12,2018
Minithumbup
By: 'Linda'
Jan 12,2018
1 people found
this helpful
Rachael was very friendly and positive. Her assessment of the property being very saleable was spot on as we had 11 viewings immediately the house went on the market. She kept me informed throughout and I would recommend her highly....
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Comment on agent fees
The fee was quite acceptable.
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“I bought my home through Leaders in London Road. After ......”

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Oct 30,2017
Minithumbup
By: 'Exceptional'
Oct 30,2017
2 people found
this helpful
I bought my home through Leaders in London Road. After discussing my requirements with Mark he found my perfect home. The whole process was flawless and he helped me every step of the way. The service they provide is exceptional, all the staff are very ...
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Comment on agent fees
Very reasonable
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“Good at finding tenants but SHOCKING admin. Never call back ......”

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Sep 19,2017
Minithumbdown
By: 'Fisher'
Sep 19,2017
0 people found
this helpful
Good at finding tenants but SHOCKING admin. Never call back when they say they will. Slow to get contract finalised and first month rent to us nearly three weeks after tenancy. Still messing around with previous tenant deposit where we wanted to withhold cleaning cost ...
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Comment on agent fees
Average
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By: Mukesh Patel
Apr 22, 2019
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Am writing this in Apr 2019 and can say that absolutely nothing hs changed over the last year in a hald. They started losing it around Sept 2017 and have never really recovered. Avoid if you can! ...

“RATS! We rented a property from Leaders for 6 agonising months.......”

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Aug 28,2017
Minithumbdown
By: 'Grumpy'
Aug 28,2017
7 people found
this helpful
RATS! We rented a property from Leaders for 6 agonising months.The property wasn't clean to begin with, there was rubbish in cupboards and the garden was overgrown and full of litter. Water ran down the walls in the kitchen when we took a shower. The ...
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Comment on agent fees
Complete fortune!
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By: Unhappy tenant
Oct 03, 2017
View all comments (1)
I couldn't agree more with the points raised in this review. The property clearly hadn't been cleaned properly before our tenancy. They then had the cheek to point out issues on our Check-out, blaming us for them, when they had already been raised by them on our Check-in! They knew we had a newborn baby during our tenancy and yet did very little to hold our landlord accountable for the various damp issues throughout the property! A horrible money grabbing agency who cannot be trusted to follow t ...

“Be aware.Do not use these people, we are still ......”

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Aug 10,2017
Minithumbdown
By: 'Joanne'
Aug 10,2017
4 people found
this helpful
Be aware.Do not use these people, we are still waiting 10 days on, for our deposit to be returnedTthe landlord is happy for it to be returned and the flat has new tenants the day after my son moved out. They have come up with ...
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“In one word, USELESS!These terrible sets of people are ......”

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Jul 14,2017
Minithumbdown
By: 'O.A'
Jul 14,2017
4 people found
this helpful
In one word, USELESS! These terrible sets of people are back with their horrible service. Trouble started from the very first day I moved into the apartment I rented through Leaders, check my previous review. I managed to survive almost one month with a faulty ...
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Comment on agent fees
Very high for doing nothing useful for the tenant.
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“I have recently sold my property via Leaders in London ......”

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Jun 26,2017
Minithumbup
By: 'Nigel'
Jun 26,2017
1 people found
this helpful
I have recently sold my property via Leaders in London Road. From start to finish they exceeded my expectations. Rachael Clark who led the deal from start to finish was brilliant with assistance from Mark. Special mention also goes to the marketing of my property, ...
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Comment on agent fees
Agreed fees for the Sale which were fair and reasonable.
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“Ashley has been an amazing agent, helping me through the ......”

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Mar 23,2017
Minithumbup
By: 'Victoria'
Mar 23,2017
0 people found
this helpful
Ashley has been an amazing agent, helping me through the process and being very available on the phone. He isn't overbearing or pushy and has been positive, not cheesy. He is sincere which goes very far. Both Megan and Bradley have also been polite, helpful ...
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Comment on agent fees
Average
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“Only after your money. They rarely get back to you ......”

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Jan 21,2017
Minithumbdown
By: 'O.'
Jan 21,2017
6 people found
this helpful
Only after your money. They rarely get back to you when you have issues. Stay away from them if your sanity is important to you. I have been living with a faulty boiler from the very first day I moved in. I am considering all ...
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Comment on agent fees
High fees to do nothing significant.
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“Dangerously incompetent. Having used them for almost 3 years, they managed ......”

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Sep 27,2016
Minithumbdown
By: 'mat'
Sep 27,2016
8 people found
this helpful
Dangerously incompetent. Having used them for almost 3 years, they managed to fail at every hurdle in frankly dangerous ways. When I initially walked into their office to sign the contract for a new property, the first warning sign was when one of the "agents" was ...
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Comment on agent fees
Fee's are standard.
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“The facade is decieving.The old adage never judge a ......”

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Mar 25,2016
Minithumbdown
By: '1121979'
Mar 25,2016
15 people found
this helpful
The facade is decieving. The old adage never judge a book by its cover, still holds true. Especially, when it comes to Leaders. But not in a good way. If you believe the brand name, high street presence and the modern look of it's agencies ...
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Comment on agent fees
Bad. Real bad. They don't even tell you what the fees are for.
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“When we first met with Aaron, it felt like a ......”

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Oct 01,2015
Minithumbdown
By: 'HC'
Oct 01,2015
10 people found
this helpful
When we first met with Aaron, it felt like a positive experience, but throughout my tenancy I feel that Leaders have proved their ineptitude many times over. They didn't have keys cut for themselves, and requested that we get some cut, which we did on ...
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What agent could do to change your mind?
Being professional, the fees being proportionate to the services provided, and delivering what was promised.
Attached Filesnbsp;
Comment on agent fees
Extortionate
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“I would advise anyone considering renting a property listed by ......”

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Mar 26,2014
Minithumbdown
By: 'jobag0801'
Mar 26,2014
5 people found
this helpful
I would advise anyone considering renting a property listed by Leaders to look elsewhere. We recently rented a property in central Southampton and their treatment of us has been awful. Items on the inventory that weren't there when we moved in, rude responses to enquiries/...
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What agent could do to change your mind?
Don't mislead customers Drop fees Provide what you say you will Improve customer service To be honest, nothing would change my mind - I certainly won't use this agent again.
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“This is the first time we have used a letting ......”

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Feb 20,2014
Minithumbup
By: 't.austin'
Feb 20,2014
1 people found
this helpful
This is the first time we have used a letting agent and have found them most helpful. We were kept informed of all dealings with the tenants . The tenants that were found for us were wonderful. All property visits were done on a regular basis ...
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“It was a great experience with Leaders-starting from moving in ......”

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Jan 16,2014
Minithumbup
By: 'Paromita'
Jan 16,2014
2 people found
this helpful
It was a great experience with Leaders-starting from moving in until the checkout.The staffs were so helpful and supportive to search for the right kind of property.I want state my experience on the various stages: Property search: Leaders helped me to get the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Leaders, Southampton SO15 2AE


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