1st Sales and Lettings
Coventry, CV5
2.6/5, 10 reviews
40% recommended
100% sales valuation accuracy
100% sales fee satisfaction

“My wife first went to view this property in question, ......”

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Nov 28,2013
Minithumbdown
By: 'Chelsma'
Nov 28,2013
5 people found
this helpful
My wife first went to view this property in question, she said she liked the location and the space but the property used to be a student let, which left its mark on the property. It was a 3 bedroom house. She booked another viewing to enable me see the property. The agent who was showing us around told us that the landlord would prefer to rent the property to a family as opposed to students, and because of this he reduced the rent from 900+ to 525/month, which made perfect sense. We told the agent that we liked the property but it clearly needed work (normal cosmetic work).

He told us to point out the things that needed fixing and put them on a list and bring it to their 95 Allesley Old Road office in Coventry, which we did. They assured us that they will be done. They told us that the house was ready for us to move into after a couple of days and my wife pooled me from the office to go sign the agreement, pay and collect the keys. The mistake we made was not viewing the place before signing the agreement, paying 6 months rent up front and collecting the keys to the house. This was a serious oversight as we came to find out.

On the day we were supposed to move, we walked into the house and the house was in unbelievable condition. Pictures are sometimes worth a thousand words, but the attached pictures cannot really show what the house looked and felt like. There were moulds in all the bedrooms, cracks on the walls, live wires, rotten windows, filthy carpet rotten kitchen cabinet, broken windows, damp walls, falling bathroom tiles, the door to one of the bedrooms was lying on the floor! And to add insult to injury the house wasn't even cleaned! In our desperate state we called a cleaning company to come clean the house from top to bottom so we can at least keep our things. They cleaning company came it and took pity on us, and told us that we shouldn't be paying them to clean the house and whoever gave us the keys to that house looking like that is a gladiator!

We immediately contacted 1st lettings and even stopped moving to go to their office. We showed them the pictures of what he house looked like and she told us that the house was cleaned and confirmed by them. We told them we simply cannot move into that house with 2 babies, it is unsafe. They made us write everything in an email and they did nothing about all the complaint. After about 5 days were now in limbo, having paid for a house for 6 months and still in the old one nearing eviction. 1st Lettings never called us on the phone once, we were making all the phone calls. It got to a point and we told them we cannot live there anymore and we need our money back, it still didn't move them. I must have called a thousand times before I was put through to the "business owner" I told him in unflattering language that he is messing around with my family's life and that is the worst thing he can ever do to me. He is sitting pretty on our hard earned money and cannot afford to call us for 5 mins to resolve the issue. In his exact words "You can't change your mind after signing a contract and you cannot dictate to us, you viewed the house 2 times and you were OK with it, tell your lawyer to send me a message in writing". I told him I am not dictating to you in any way and the things that we are talking about are thing that you must take care of under the law. They are very basic things. I have never been this provoked to dangerous levels in my entire life, and I am a pretty easy going guy.

I am going to spend extra money to make sure that this gladiator is brought to book and 1st Letting gets the bad reputation that they deserve.
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Opening Hours
Address

1st Sales and Lettings
95 Allesley Old Road
Coventry
West Midlands
CV5 8DB
024 7671 7220

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 0 5 1 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA
Latest Properties

No Properties

“NO DEPOSIT BACK NO ANSWER...”

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Feb 10,2021
Minithumbdown
By: 'Kotryna'
Feb 10,2021
0 people found
this helpful
I liked the company at the beginning but after I moved out it's already month that I'm waiting my deposit back and I have no answer from this agency and landlord. Karen was responsible for mine and my housemates deposit but she is not answering ...
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“Perfect in every way...”

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Aug 06,2018
Minithumbup
By: 'Pete'
Aug 06,2018
0 people found
this helpful
We had a great experience using 1st lettings and sale. After a few disappointing experiences with agents we were pleasantly surprised by the level of service. They are easy to communicate with, straightforward and honest, and did a brilliant job of securing the home we ...
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“Dear tenants looking to rent a property from 1st LettingsI ......”

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Oct 09,2015
Minithumbdown
By: 'P'
Oct 09,2015
2 people found
this helpful
Dear tenants looking to rent a property from 1st Lettings I recently rented a house with some friends and we had no end of problems with maintenace and repairs that needed doing. !st Lettings did nothing, no response from emails or phone calls , I had ...
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“I am an experienced landlord with 10 properties in Coventry. I ......”

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Sep 20,2015
Minithumbdown
By: 'Mr'
Sep 20,2015
0 people found
this helpful
I am an experienced landlord with 10 properties in Coventry. I can safely tell you to NEVER use 1st Lettings as your agent to let a property. Their service is an appalling disgrace. Every phone call or email I made to this agent was never answered ...
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“I Lived in this property for 3 years and 10 months. Which ......”

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May 08,2015
Minithumbdown
By: 'VERY'
May 08,2015
0 people found
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I Lived in this property for 3 years and 10 months. Which cost me in total ‚£16,800 which is fair enough because you pay for where you live. However the first month i was there one of the hobs on my electric cookers literally disintegrated when i was ...
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What agent could do to change your mind?
Actually do their jobs properly Arrange for a meeting when changing Landlord and any information like tenancy agreements Be professional when answering the phone Don't allow money grabbing thieves to be landlords
Attached Filesnbsp;
Comment on agent fees
I Honestly felt that ‚£370 pcm for basically a box was far too much !!!!!!! Don't judge the amount of rent by where the property is but what the property is
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“firstly, we were horrified by the extra charges they add ......”

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Oct 01,2014
Minithumbdown
By: 'Unhappy'
Oct 01,2014
0 people found
this helpful
firstly, we were horrified by the extra charges they add for administration which is not initially made aware- ours were in the excess of £800; which for students is horrendous and we had not encountered in previous years. Throughout the year the letting agency were not ...
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What agent could do to change your mind?
Timely service, compensation, actually doing something would have been great!
Attached Filesnbsp;
Comment on agent fees
The issue was not rent but the price we payed to 1st letting for them to do nothing all year!
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“1st Letting looked after me right from the start, I ......”

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Aug 19,2014
Minithumbup
By: 'Mary'
Aug 19,2014
1 people found
this helpful
1st Letting looked after me right from the start, I immediately felt they had my best interests at heart. Joe took the time to get the right tenant for me, I found him very pleasant and extremely professional. All the staff are polite and helpful, ...
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“I had previous problems with other letting agencies in coventry ......”

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Aug 14,2014
Minithumbup
By: 'Paul'
Aug 14,2014
0 people found
this helpful
I had previous problems with other letting agencies in coventry who could not deal with my property portfolio in the way I preferred, ie, letting of houses, management of tenants and maintenance situations, however, I must say that since I have moved across to 1st ...
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“My wife first went to view this property in question, ......”

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Nov 28,2013
Minithumbdown
By: 'Chelsma'
Nov 28,2013
5 people found
this helpful
My wife first went to view this property in question, she said she liked the location and the space but the property used to be a student let, which left its mark on the property. It was a 3 bedroom house. She booked another viewing to ...
read full review
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“Having been a landlord working with 1st Letting for just ......”

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Mar 29,2012
Minithumbup
By: 'Steve'
Mar 29,2012
0 people found
this helpful
Having been a landlord working with 1st Letting for just over 2 years, I have to say that the experience has been completely trouble-free for myself personally. Your staff have handled the one or two "issues" that have cropped up quickly and professionally with the minimum ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by 1st Sales and Lettings, Coventry CV5 8DB


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