Leaders
Burgess Hill, RH15
4.2/5, 22 reviews
86% recommended
0% lettings valuation accuracy
60% lettings fee satisfaction

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2019 Estate & Letting Agent Awards


“Never cared for us as customers. When we left the ......”

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Nov 21,2010
Minithumbdown
By: 'Edward'
Nov 21,2010
9 people found
this helpful
Never cared for us as customers. When we left the property they took 280 out of our deposit without considering our points of view. The inventory made in the beginning of the contract vs. the one made at the end was completely different. The last one was just too harsh and strict and they claimed we painted the walls.... we never did that. Also, they just charged 40 for confirming we would renew contracts every 6 months, what a waste of money and time. The women who work at leaders seem to be just so unprepared and not having any education at all, they just push papers and ask for your money. Stay away from leaders!! they are really really unprofessional.
Was this helpful? Yes
By: SCannell
Jul 09, 2013
Dear Edward, Further to your feedback I would like to say we always take our customers comments on board and would like the opportunity of discussing the same should you wish to contact us. In regards to the deductions from your deposit, all monies are held by us as Stakeholder and protected as we are not only Safe Agents but members of the Tenants Despute Scheme. No monies can be debited without your consent. We have always strieved to offer all our clients the best service we can. So please do not hesitate to contact me direct should you want a more full explanation of procedures or break down of your case. Thank you

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Opening Hours
Address

Leaders
13 Station Road
Burgess Hill
West Sussex
RH15 9DE
01444 239666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 60% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 0 8 3 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS
Latest Properties

“Lauren was a great help with finding a property farst and I was able to move forward quickly big thanks to Lauren...”

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May 28,2019
Minithumbup
By: 'Chris'
May 28,2019
0 people found
this helpful
Lauren was most helpful and pashant as I am working a lot the time and always kept me up to date with what's going on . We had some trouble with the lettings hup but other than that all went well...
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Good
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“Brilliant...”

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Nov 28,2018
Minithumbup
By: 'John sayers'
Nov 28,2018
0 people found
this helpful
Thanks to all at leaders burgess hill in particular Gail for all her sterling work with viewings and explaining everything in detail.the move went well I love my new home . Yes the initial outlay was quite expensive but you get what you pay for ...
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Comment on agent fees
Bad
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“Disgusting...”

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Nov 06,2018
Minithumbdown
By: 'Cheated'
Nov 06,2018
13 people found
this helpful
Absolutely the worst estate agent that I have ever had to deal with. I would not have taken the property that I am in if I had known in advance all of the fees and the terms that come with it. They start by pressuring ...
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Comment on agent fees
Their fees are higher than other estate agents, they charge for things that other estate agents do not and many of the fees are hidden.
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“Management...”

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Sep 06,2018
Minithumbup
By: 'Phil.'
Sep 06,2018
0 people found
this helpful
I am taking time just to acknowledge the professional, and attentive service provided by Alex in dealing with our rental agreement and issues arising from our residency. Alex very swiftly has dealt with issues of snagging points when we first moved in and positively and ...
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Comment on agent fees
Fees though seemingly high are in line with other agents.
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“I would avoid this agent at all costs. (Writing from ......”

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Aug 23,2016
Minithumbdown
By: 'Disgruntled79'
Aug 23,2016
8 people found
this helpful
I would avoid this agent at all costs. (Writing from an ex-tenant's perspective. Staff are rude, arrogant and unfriendly and, when we announced we would no longer be renting, they pretty much acted as though we were a supply of cash which was now obsolete. ...
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“We bought 2 new buy-to-let houses in Bolnore Village Haywards Heath. ......”

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Apr 30,2014
Minithumbup
By: 'First Class Service from Leaders'
Apr 30,2014
0 people found
this helpful
We bought 2 new buy-to-let houses in Bolnore Village Haywards Heath. The first one in January 2014 and the second one in March 2014. Living in France there was a fair amount of snagging detail to be finalised with Bovis the house developer. Leaders provided a service second ...
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“I have been using Leaders for around the last 8-9 ......”

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Apr 30,2014
Minithumbup
By: 'Will Glyn'
Apr 30,2014
0 people found
this helpful
I have been using Leaders for around the last 8-9 months and have found their service to be excellent. I'm an overseas landlord and was very apprehensive about letting my property. Leaders found me an ideal tenant who has recently extended his stay. They have ...
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“I wanted to say how helpful and fantastic the team ......”

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Jan 30,2014
Minithumbup
By: 'Joanne'
Jan 30,2014
0 people found
this helpful
I wanted to say how helpful and fantastic the team at Burgess Hill are. It started from being shown around a number of properties by Claire, at short notice and it was the best fun I had ever had and very useful. She knew exactly ...
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“Excellent and professional service offered by all at Leaders (BH), ......”

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Jan 02,2013
Minithumbup
By: 'MR CP ELWELL'
Jan 02,2013
1 people found
this helpful
Excellent and professional service offered by all at Leaders (BH), especially Becky Stocker who we found to be extremely helpful and knowledgeable. First class service and would strongly recommend this branch and we would definitely use again....
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“We've rented two properties through Leaders Burgesshill over the last ......”

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Nov 22,2012
Minithumbup
By: 'Sacha'
Nov 22,2012
0 people found
this helpful
We've rented two properties through Leaders Burgesshill over the last eight years and on both occasions have found all members of staff to be knowledgeable, helpful, friendly and efficient. We rented our last property for almost six years. Throughout this time we dealt mainly with ...
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“My property, that I rent through Leaders, is managed by ......”

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Nov 21,2012
Minithumbup
By: 'LEM'
Nov 21,2012
0 people found
this helpful
My property, that I rent through Leaders, is managed by the Burgess Hill branch for the Landlord. If i need to contact them with issues regarding the property i have found the staff, especially Sarah, very helpful and professional and willing to do all they ...
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“I have been a Landlord with Leaders in Burgess Hill ......”

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Nov 15,2012
Minithumbup
By: 'Godden'
Nov 15,2012
0 people found
this helpful
I have been a Landlord with Leaders in Burgess Hill for 12 years and have always been very impressed with the service and the resposiveness of everyone at the Burgess Hill branch. Leaders now manage 5 properties for me and I would not hesitiate in recommending them ...
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“In December 2011 we rented our property for the first time ......”

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Nov 07,2012
Minithumbup
By: 'Paul_Gemma'
Nov 07,2012
1 people found
this helpful
In December 2011 we rented our property for the first time due to my job being rolcated to Asia. We were unsure of the process and what to expect. We rang Leaders and another couple of agents. Gail Scannell from Leaders was the first to come ...
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“I found Gail and her team at Leaders, Burgess Hll ......”

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Nov 05,2012
Minithumbup
By: 'Carol Swerling'
Nov 05,2012
1 people found
this helpful
I found Gail and her team at Leaders, Burgess Hll to be incredibly helpful and at all times professional in letting my house in Hassocks. She always went 'the extra mile' and I am very happy with the service I received - I shall continue ...
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“We have always found Leaders honest, professional, helpful and committed. ......”

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Nov 04,2012
Minithumbup
By: 'Godders'
Nov 04,2012
0 people found
this helpful
We have always found Leaders honest, professional, helpful and committed. Gail always makes herself available when we need information or help of any kind - even when she is busy in other branches or with other matters/clients. Rebecca keeps us in the loop with ...
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“Leaders have always been professional and helpful. They are proactive ......”

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Nov 03,2012
Minithumbup
By: 'Loopylou'
Nov 03,2012
0 people found
this helpful
Leaders have always been professional and helpful. They are proactive in finding tenants and resolving any problems that crop up. I would not hesitate to recommend them....
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“Leaders took this flat which had been on the rental ......”

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Nov 03,2012
Minithumbup
By: 'Guy Frazier'
Nov 03,2012
0 people found
this helpful
Leaders took this flat which had been on the rental market with other letting agents and immediately the following day after instruction arranged several viewings and acheived the full rental value.The flat had been marketed by another local agent for 4 weeks with no success....
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“I have rented two properties through Leaders Burgess Hill and ......”

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Nov 03,2012
Minithumbup
By: 'Rachel'
Nov 03,2012
0 people found
this helpful
I have rented two properties through Leaders Burgess Hill and they have been so helpful both times. When looking for a property they had the most choice and their website is very good. On the rare occasion I did need to contact leaders re: a ...
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“Ive found the team at Leaders, Burgess Hill to be ......”

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Nov 01,2012
Minithumbup
By: 'H Nasif'
Nov 01,2012
1 people found
this helpful
Ive found the team at Leaders, Burgess Hill to be dedicated, professional and courteous in all of my dealings with them. They have gone above and beyond the call of duty and when I was faced with unexpected challenges, have been there to offer advice ...
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“We always call on Leaders at Burgess Hill on a ......”

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Nov 01,2012
Minithumbup
By: 'Kevin Ardagh'
Nov 01,2012
0 people found
this helpful
We always call on Leaders at Burgess Hill on a finder only basis for our rentals. They have a good solid base and presence in the area, great premises which are easily visible and in the High Street and a professional but approachable manner. We ...
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“Leaders are one of the most professional agents i have ......”

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Nov 01,2012
Minithumbup
By: 'emilybunny'
Nov 01,2012
0 people found
this helpful
Leaders are one of the most professional agents i have dealt with. I use Leaders on a tenant find basis and found them to be polite and speedy. I have found that i am always able to speak to someone on the phone. They have ...
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“Never cared for us as customers. When we left the ......”

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Nov 21,2010
Minithumbdown
By: 'Edward'
Nov 21,2010
9 people found
this helpful
Never cared for us as customers. When we left the property they took 280 out of our deposit without considering our points of view. The inventory made in the beginning of the contract vs. the one made at the end was completely different. The last one ...
read full review
Was this helpful? Yes
By: SCannell
Jul 09, 2013
View all comments (1)
Dear Edward, Further to your feedback I would like to say we always take our customers comments on board and would like the opportunity of discussing the same should you wish to contact us. In regards to the deductions from your deposit, all monies are held by us as Stakeholder and protected as we are not only Safe Agents but members of the Tenants Despute Scheme. No monies can be debited without your consent. We have always strieved to offer all our clients the best service we can. So please do ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders, Burgess Hill RH15 9DE


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