Acton, London, W3
3.9/5, 62 reviews
76% recommended
88% sales valuation accuracy
88% sales fee satisfaction
71% lettings valuation accuracy
79% lettings fee satisfaction

“i have recently obtained a property through dexters. As a ......”

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Nov 27,2013
Minithumbup
By: 'Chanelle'
Nov 27,2013
0 people found
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i have recently obtained a property through dexters. As a long term renter here in London, I can say that renting through dexters have been the smoothest move I have experienced. Our agent Alex was very professional, attentive and very easy to communicate with. Any problems or concerns we had were quickly fixed for us and thus made our move much nicer. Over all we found the fees and charges fair and cheaper then other agents we have gone though. I would recommend dexters to others if they were looking for agents to rent though
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Latest Reviews

View all Reviews 62
30th Nov 2020
reviewed by 'Loredana'
“Very helpful and professional. Putting the customer first. You really feel valued. Alex was really friendly and knowledgeable about the ......”
5th Oct 2020
reviewed by 'Francesca'
“Impeccable and professional service. Alex immediately understood what I was searching for. He is politely and on time. Ready to ......”
18th Jun 2020
reviewed by 'Patrick'
“The reason why I MUST give Dexters Acton a Five Star is due to the fact that selling this amazing ......”
24th Mar 2020
reviewed by 'Lewis'
“If I could leave them 0 stars I would!!! Absolutely disgusting company. My partner works for Dexters and they are still ......”
28th Feb 2020
reviewed by 'Sally'
“Totally liars not genuine not professional and not honest at all, stay away from them if you can! So disappointed...”
17th Feb 2020
reviewed by 'Mario'
“I've just sold my flat with Dexter's and their sevice has been excellent as always. In particular Danielle has been ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: Closed
  • Sunday: Closed
Address

Dexters
170 High Street
Acton,London
Greater London
W3 6QZ
020 8896 2112, 020 8896 2121

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 88% £383,000 £900,000
Lettings 71% 79% £1,100 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 5 20 4 5 1 0 0 2 5
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Dexters Branches (view all )
Acton, W3
Battersea, SW11
Bloomsbury, WC1N
Canary Wharf, E14
Chelsea, SW3
Chiswick, W4
City, E1
Clapham, SW4

“Very helpful and professional...”

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Nov 30,2020
Minithumbup
By: 'Loredana'
Nov 30,2020
0 people found
this helpful
Very helpful and professional. Putting the customer first. You really feel valued. Alex was really friendly and knowledgeable about the properties. Good job guys...
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By: Sarah Tranter
Dec 01, 2020
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Dear Loredana, I am pleased to hear that you have had a great experience with our Acton office and thank you for taking the time to leave us a four star review. Kind regards, Sarah Tranter ...

“Impeccable and professional service. Alex im......”

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Oct 05,2020
Minithumbup
By: 'Francesca'
Oct 05,2020
0 people found
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Impeccable and professional service. Alex immediately understood what I was searching for. He is politely and on time. Ready to answer to my request. Thank you...
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By: Sarah Tranter
Nov 10, 2020
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Dear Francesca, Thank you for your 5* review. I am pleased to hear that you have had a great experience with Alex and will ensure your comments are passed onto him. Kind regards, Sarah Tranter ...

“The reason why I MUST give Dexters Acton a Fi......”

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Jun 18,2020
Minithumbup
By: 'Patrick'
Jun 18,2020
0 people found
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The reason why I MUST give Dexters Acton a Five Star is due to the fact that selling this amazing house has for some reason been such a painfully drawn-out affair - almost like pulling out teeth without anesthetic... and yet, Julian and his great ...
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“Disgusting !!!!!...”

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Mar 24,2020
Minithumbdown
By: 'Lewis'
Mar 24,2020
0 people found
this helpful
If I could leave them 0 stars I would!!! Absolutely disgusting company. My partner works for Dexters and they are still open!!!!! HOW ON EARTH ARE YOU KEY WORKERS??!!?!? there are people dying and yet you continue to ignore the government by staying open for your ...
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“Totally liars not genuine not professional an......”

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Feb 28,2020
Minithumbdown
By: 'Sally'
Feb 28,2020
0 people found
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Totally liars not genuine not professional and not honest at all, stay away from them if you can! So disappointed...
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“I've just sold my flat with Dexter's and thei......”

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Feb 17,2020
Minithumbup
By: 'Mario'
Feb 17,2020
0 people found
this helpful
I've just sold my flat with Dexter's and their sevice has been excellent as always. In particular Danielle has been very helpful and she has managed to sort all the issues throughout the conveyancing. Well Done!!...
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“Very professional service.....”

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Dec 17,2019
Minithumbup
By: 'Shawali'
Dec 17,2019
0 people found
this helpful
Very professional service. I am very happy with the service provided by the agent -Alex Aleksandrov . He behaved politely and professionally all the time and found a good tenant for my flat. Thank you. Shawali Y....
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“A story of redemption...”

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May 23,2019
Minithumbup
By: 'Julio'
May 23,2019
0 people found
this helpful
After a rough start, 3 years ago, I can say we are very happy with their service. Kim Coxhill is very professional and has been taking very good care of us. I've must admit I wasn't very fair blaming Dexters for part of the problems we ...
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By: Hayley Marner
Aug 12, 2019
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Dear Julio, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...

“Safety & Ethics...”

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Dec 07,2018
Minithumbdown
By: 'Nabeel'
Dec 07,2018
5 people found
this helpful
The following is a personal review of the agency after decades of international experience in dealing with agencies. I made the mistake of trying the Dexters Acton office and I strongly recommend avoiding this office as it is extremely toxic in my opinion where a ...
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Comment on agent fees
NA
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“Successful rental of my property....”

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May 22,2018
Minithumbup
By: 'DaveK'
May 22,2018
0 people found
this helpful
I needed to rent my flat out without delay. I was given a realistic quote from the letting agents at Dexters Acton, and as a result we found a professional tenant within a fortnight. I have been supported by staff who have kept me up ...
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By: Marilyn
May 23, 2018
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Dear Dave, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards Marilyn Head of Customer Relations ...

“Staff are very professional and friendly, and they always responded ......”

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Mar 10,2018
Minithumbup
By: 'Maria'
Mar 10,2018
0 people found
this helpful
Staff are very professional and friendly, and they always responded to my queries very quickly. They have always been very helpful....
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By: Marilyn
Mar 20, 2018
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Dear Maria, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“It's been an overall great service by Kim Coxhillover the ......”

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Jan 31,2018
Minithumbup
By: 'Arijana_D'
Jan 31,2018
0 people found
this helpful
It's been an overall great service by Kim Coxhillover the past few years - always very friendly, professional, replies promptly to all queiries and very punctual....
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By: Marilyn
Feb 12, 2018
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Dear Arijana, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Kim Coxhill has managed our property through two tenants and ......”

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Jan 31,2018
Minithumbup
By: 'Aitee'
Jan 31,2018
0 people found
this helpful
Kim Coxhill has managed our property through two tenants and we have had no issues that recquire escalation. The tenanats have also given a good feedback to us....
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Comment on agent fees
Fair
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By: Marilyn
Feb 12, 2018
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Dear Aitee, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Very good and efficient agent , I have been dealing with ......”

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Jan 25,2018
Minithumbup
By: 'Osama'
Jan 25,2018
0 people found
this helpful
Very good and efficient agent , I have been dealing with her for few years, I would definitely recommend Dexter's to my friends...
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Comment on agent fees
Quite reasonable
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By: Marilyn
Feb 12, 2018
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Dear Osama, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Kim is the reason why we have stayed with Dexters! ......”

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Jan 23,2018
Minithumbup
By: 'Maryam'
Jan 23,2018
0 people found
this helpful
Kim is the reason why we have stayed with Dexters! She is always very helpful, on top of everything and always makes time to look after your requirements....
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Comment on agent fees
Agent fees are in line with others, although we regularly get better offers from other agents in the area.
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By: Marilyn
Feb 12, 2018
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Dear Maryam, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I have been working with Dexters a few years now. ......”

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Jan 20,2018
Minithumbup
By: 'Melina'
Jan 20,2018
0 people found
this helpful
I have been working with Dexters a few years now. I am happy to say that we've always had a great bond/relationship. Everyone working a the Acton branch has always been very friendly, cordial. Manager Kim (Coxhill) has been positioned as the link between ...
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By: Marilyn
Feb 12, 2018
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Dear Melina, We are delighted to read that our XXX Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“My property manager, Kim Coxhill, is efficient and very reliable ......”

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Jan 19,2018
Minithumbup
By: 'Jenny'
Jan 19,2018
0 people found
this helpful
My property manager, Kim Coxhill, is efficient and very reliable in getting issues with my property resolved. My issues are always left in capable hands. Kim is extremely knowledgeable and provides great advice to help achieve good outcomes between landlords and tenants. Highly recommend!...
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By: Marilyn
Feb 12, 2018
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Dear Jenny, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Professional and easy to work with. mike was very polite ......”

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Dec 18,2017
Minithumbup
By: 'Ayesha'
Dec 18,2017
0 people found
this helpful
Professional and easy to work with. mike was very polite and flexible and did a great job getting viewers in to our property. He has a great manner and also helped me with my property search....
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Comment on agent fees
Average
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By: Marilyn
Feb 12, 2018
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Dear Ayesha, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I have wasted 10 days of time and effort on waiting ......”

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Dec 14,2017
Minithumbdown
By: 'RUBBISH'
Dec 14,2017
40 people found
this helpful
I have wasted 10 days of time and effort on waiting for a property which has never actually been accepted to rent to us. Throughout this period of time, the letting agent from Dexters only dragged us as long as possible, saying the landlord has accepted ...
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Comment on agent fees
The amount of £700 holding deposit is simply too much. Reference fee of £60 is fine.
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By: Marilyn
Feb 12, 2018
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Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“My property manager was Sophie Mahon and I can say ......”

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Dec 07,2017
Minithumbup
By: 'NK'
Dec 07,2017
0 people found
this helpful
My property manager was Sophie Mahon and I can say she has been excellent. Very good communicator who kept me updated on any issues with the flat or tenant. Professional in her dealings and prompt when having to sort out anything to do with managing ...
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Comment on agent fees
Charge more than other agents but provide a better than average service as well.
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By: Marilyn
Feb 12, 2018
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Dear Nk, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I've had Dexters as my managing agents for some years ......”

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Oct 31,2017
Minithumbup
By: 'Lucy'
Oct 31,2017
0 people found
this helpful
I've had Dexters as my managing agents for some years now and my current liaison, Kim Coxhill, has been outstanding. She's really friendly and efficient and I am very pleased with how my flat is being maintained. There are regular updates and any problems are ...
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Comment on agent fees
They are not cheap but I feel I am getting my money's worth.
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By: Marilyn
Nov 07, 2017
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Dear Lucy, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“I bought a house through Dexters Acton and was very ......”

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Oct 20,2017
Minithumbup
By: 'Baljit'
Oct 20,2017
0 people found
this helpful
I bought a house through Dexters Acton and was very impressed with the professional service I received from Michael. Communication was good as all my queries were answered promptly. I had a great experience with Dexters and would recommend them to my friends and family....
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Comment on agent fees
Good
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By: Marilyn
Oct 23, 2017
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Dear Baljit, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Gine is really helpful and professional even before the new ......”

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Jun 07,2017
Minithumbup
By: 'Linda'
Jun 07,2017
0 people found
this helpful
Gine is really helpful and professional even before the new tenant moved in. She gave lots of good advice for us. As a new landlord, it was definitely make us feel more confident. Thank you Gine....
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By: Marilyn
Jun 13, 2017
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Dear Linda, Thank you very much for taking the time to leave your five star review regarding our Acton Office. It is encouraging to hear that the team achieved our aim of delivering a five star service. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Adam made an appointment to view a property for sale.......”

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May 11,2017
Minithumbdown
By: 'Buyer'
May 11,2017
28 people found
this helpful
Adam made an appointment to view a property for sale. He did not show up. Waste of everyone's time!...
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By: Marilyn
May 19, 2017
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Hello, I am really sorry that Adam did not meet you at your appointment. If you could email me direct with further details, we would really like to discuss this with you. Kind regards Marilyn customerrelations@dexters.co.uk ...

“If you want to be treated like an idiot, the ......”

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May 10,2017
Minithumbdown
By: 'An'
May 10,2017
29 people found
this helpful
If you want to be treated like an idiot, the dexters is the place to go. You'll even keep paying them for any time they treat you like an idiot. What else do you need from a state agent?...
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Comment on agent fees
They even charge to talk, and they're full of shitty talk.
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By: Marilyn
May 19, 2017
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Hello, I am really sorry to read your feedback and we would really like to look into this further for you. I'd really appreciate it if you could email me with your full details and specifics of the complaint for us to investigate. I look forward to hearing from you. Kind regards, Marilyn customerrelations@dexters.co.uk ...

“I am very impressed with the service and professionalism of ......”

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Apr 25,2017
Minithumbup
By: 'Julia'
Apr 25,2017
0 people found
this helpful
I am very impressed with the service and professionalism of the team at the Acton branch. They have all worked extremely hard and made the process stress free. Thanks...
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By: Marilyn Plews
May 03, 2017
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Dear Julia, Many thanks for taking the time to write a review for our Acton office. We really appreciate your feedback and the 5 stars! Many thanks again. Marilyn Plews, Head of Customer Relations ...

“Outstanding work from Julian and the team at Dexters W3. ......”

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Feb 20,2017
Minithumbup
By: 'Indy777'
Feb 20,2017
0 people found
this helpful
Outstanding work from Julian and the team at Dexters W3. Pleasant, professional and very accommodating with questions and concerns. Could not give a stronger recommendation for anyone considering selling their property. Will sell my second flat with them and consider more transactions in the future ...
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Comment on agent fees
Reasonable and competitive fees.
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By: Marilyn
Feb 20, 2017
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Dear Sir/Madam, Thank you for your review regarding your experience with our Acton office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Plews Head of Customer Relations ...

“Finding home is equally important as finding the right state ......”

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Dec 01,2016
Minithumbup
By: 'Bayarmaa'
Dec 01,2016
1 people found
this helpful
Finding home is equally important as finding the right state agent. That's Dexters in Acton. We are enjoying everyday living in a flat where we call it home. Thanks to Billy again....
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Comment on agent fees
Customers always want cheaper.
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By: Marilyn
Dec 06, 2016
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Dear Bayarmaa, Thank you for taking the time to write review about your experience with our Acton office and with Billy in particular. I am pleased to read we delivered the five star service we pride ourselves on. I would like to wish you the very best in your new home and do hope we can assist you again in the future. Kind regards, Marilyn Plews Head of Customer Relations ...

“Lets hope this review is read by Andy Shepherd - ......”

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Oct 26,2016
Minithumbdown
By: 'Angry'
Oct 26,2016
43 people found
this helpful
Lets hope this review is read by Andy Shepherd - Managing Director of Dexters. I cannot express to all landlords out there to NEVER, EVER rent your property through Dexters. Actually renting or being a tenant - it's all shoddy!! I have rented my flat ...
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Comment on agent fees
We only let Dexters collect rent so the Agents fees for this was 8%, however, all throughout the 3 year contract the tenants didn't pay their rent until at least 10 to 15 days after due date, EACH MONTH. The Accounts department didn't seem bothered by this, therefore I don't think the 8% was deserved especially given the disaster that unfolded upon the end of contract.
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By: Sally Norman
Feb 28, 2020
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Totally not professional not reliable not genuine and not honest, they didn't pass on my 2 offers to the vendors but they accepted another offer same figure as mine from another buyer (they have their own reasons?!!). ...

“Beware Landlords. The Acton branch sourced tenants for me that ......”

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May 16,2016
Minithumbdown
By: 'Victoria'
May 16,2016
62 people found
this helpful
Beware Landlords. The Acton branch sourced tenants for me that breached their contract and exited the apartment after 2 months (without paying the second month rent and removing furniture from the apartment). Instead of pursuing the tenants for breach of contract and rent arrears they have ...
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What agent could do to change your mind?
12 months worth of fees for 1 month service. Extortionate.
Attached Filesnbsp;
Comment on agent fees
12 months worth of fees for 1 month service. Extortionate.
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By: Marilyn
Jun 24, 2016
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Dear Victoria J, Thank you for your feedback. I am of course very sorry to hear that you have been unhappy with the service provided by our Acton Office. I am Head of Customer Relations here at Dexters and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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