“We rent a flat in Brighton through different letting agencies ......”
1 Star Review
Nov 18,2013
By:
'RVK'
Nov 18,2013
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
Lettings (as a Tenant)
Postcode: BN2
7
people found
this helpful
We rent a flat in Brighton through different letting agencies in the past but this is the worst from far. You pay double fees for any charge just because you are couple they don´t consider it is just one flat. They lie about the fees during the view, they push you to pay the first deposit. They don´t clean the flats at all!!! Don´t manage between you and the landlord in case of something needs to be repaired or change.
We complained from the first day ( it was recorded on the check-in list) about a damp in the bathroom which was leaking, a window broken, the carpet wasn't stick to the floor, dirtiness, mold and etc.. for 6 months, finally we gave up and we finished the contract. We were desperate and our mood was really affected.
They have a lack of consideration and care for us as tenants. The staff are welcoming and friendly ONLY when there exists not problem. Their attitude switches to rude, blasƒÂ© and uncommitted the moment a problem arises in the property. They avoid phonecalls, they claim to note down problems yet the promised solutions rarely materialized. Never manage between you and the landlord, you never can speak with the manager. AVOID. The agency fees are inflated and do not translate to the levels of services received.
What agent could do to change your mind?
We already finished our contract and we are no interested to rent any flat through this agency or any other. Thanks
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