This company has got to be the worst letting agency in Swindon and I would probably go so far as to say the South West. Their Tenant service is awful bordering on non-existent. They rent out properties that are known to be faulty and cover up the faults with a lick of paint, within weeks of a tenant moving in the faults reappear and when you contact their so called "Care Team" they don't actually care. Their very sorry attitude is "Its your problem not ours", this is even worse when you call them out of hours with a serious problem, the attitude is then "Call us back in the morning or fix it yourself".
This sorry excuse for a Letting Agency is only interested in one thing and that is taking your money. Phone them for anything and there's an admin charge. Definitely say Goodbye to your deposit with this company.