St Albans, AL1
4.9/5, 142 reviews
98% recommended
97% lettings valuation accuracy
98% lettings fee satisfaction
Northwood - Visit Our Website

“We visited a property that we intended to rent. Reservation ......”

Share on :
Nov 22,2013
Minithumbdown
By: 'Mrs'
Nov 22,2013
3 people found
this helpful
We visited a property that we intended to rent. Reservation free placed for £500 based on 12 month tenancy. Our employment status was an unusual one and cannot be calculated as standard. The agents said now we can only have 6 months tenancy and they need £4k up front before we move in! We rejected this offer as we can't afford £4k! Now they won't return our referencing fee or reservation fee. Our papers were never referenced with credit agency btw!
Disgusting.
What agent could do to change your mind?
Return our monies less small fee for their time!
Attached Filesnbsp;
Was this helpful? Yes
By: timl
Apr 23, 2014
Yes, the employment situation was an unusual one but we were genuinely trying to find a way forward that would be acceptable to the landlord and you. One option was to reject your application on the strength of your employment status but the other involved taking a larger sum of rent upfront. In doing so we were trying to find a solution that could work for both parties. I understand also that the reservation fee was refunded back to you. I feel it’s a shame that this note was posted, as we strive to provide our best possible service to all of our clients, but hope that in future we can be of service to you.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Northwood
48 London Road
St Albans
Hertfordshire
AL1 1NG
01727 734550

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 97% 98% £650 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 0 86 2 13 0 5 0 6 1
Areas covered
  • AL1
  • HP1
  • AL2
  • HP2
  • AL3
  • HP3
  • AL4
  • AL5
  • AL6
  • AL7
  • AL8
  • AL9
  • AL10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties
Images & Videos

“Effective and efficient...”

Share on :
Feb 17,2021
Minithumbdown
By: 'Idi'
Feb 17,2021
0 people found
this helpful
Good for care about tenant mind. I tought sourcing agency to rent a flat. Your consultant, Giovanni, quick to prepare the documents and sloved my problem as get the keys by my agency. My family can comfort to live when we are arrived to St ...
read full review
Was this helpful? Yes

“Great service...”

Share on :
Feb 11,2021
Minithumbup
picture is hidden
Samuel Jeffries
By: 'S'
Feb 11,2021
0 people found
this helpful
They are very decent agency which is hard to find these days. They were helpful, proactive and responsive to all the inquiries....
read full review
Was this helpful? Yes

“In the end it is about people! At Northwood t......”

Share on :
Feb 11,2021
Minithumbup
By: 'Jon'
Feb 11,2021
0 people found
this helpful
In the end it is about people! At Northwood they are the very best. Thoughtful, considerate friendly and professional. Well done - you're the best. Thank you ams keep it up Jon...
read full review
Was this helpful? Yes

“Very friendly and considerate letting agents.......”

Share on :
Feb 03,2021
Minithumbup
By: 'Sam'
Feb 03,2021
0 people found
this helpful
Very friendly and considerate letting agents. We had a whirlwind experience with Northwoods, Giovanni initially took us around the property, my partner and I were enamoured with it. Unfortunately for sad incident happened at the property outside the control of either us, the landlord or ...
read full review
Was this helpful? Yes

“Really fast, efficient and helpful service....”

Share on :
Jan 29,2021
Minithumbup
picture is hidden
Samuel Jeffries
By: 'Tom'
Jan 29,2021
0 people found
this helpful
Really fast, efficient and helpful service. This was my first ever move into my own property and Samuel Jeffries provided an excellent service from start to finish and made the whole thing far less scary!...
read full review
Was this helpful? Yes

“Great Service throughout Tenancy.We moved t......”

Share on :
Jan 26,2021
Minithumbup
By: 'James'
Jan 26,2021
0 people found
this helpful
Great Service throughout Tenancy. We moved to the area during Spring 2020 and pleased to say the team made the experience hassle-free. At all times we felt safe and that procedures were in place to make the viewings and move process smooth (even despite Covid related ...
read full review
Was this helpful? Yes

“Very helpful from the get go. Swift, efficien......”

Share on :
Dec 07,2020
Minithumbup
picture is hidden
Samuel Jeffries
By: 'Chris'
Dec 07,2020
0 people found
this helpful
Very helpful from the get go. Swift, efficient process from start to finish. Sam was always easy to contact and very clear with his communication....
read full review
Was this helpful? Yes

“Northwood are a very professional and friendl......”

Share on :
Dec 06,2020
Minithumbup
By: 'Carley'
Dec 06,2020
0 people found
this helpful
Northwood are a very professional and friendly company to work with. I have always felt that nothing is too much for them. They go above and beyond to help make sure everything is run smoothly, efficiently and hassle free! I’ve never had a problem ...
read full review
Was this helpful? Yes

“I had an amazing experience with Northwood. G......”

Share on :
Nov 29,2020
Minithumbup
By: 'Chantelle'
Nov 29,2020
0 people found
this helpful
I had an amazing experience with Northwood. Giovanni who was our agent is very responsive and understood our needs. Coming from SA we were new to the process but felt at ease with the guidance given. I would use them again anytime and would recommend ...
read full review
Was this helpful? Yes

“Very good communication throughout the proces......”

Share on :
Nov 16,2020
Minithumbup
picture is hidden
Samuel Jeffries
By: 'Alison'
Nov 16,2020
0 people found
this helpful
Very good communication throughout the process and quick replies to emails. Very informative regarding the property before and after accepting tenancy....
read full review
Was this helpful? Yes

“Fantabulous Service...”

Share on :
Nov 15,2020
Minithumbup
By: 'Siva'
Nov 15,2020
0 people found
this helpful
a fabulous service from northwood which i even seen from other letting compaines. Very kind and supportive staffs. I strongly recommend👍🏻👍🏻👍🏻👍🏻...
read full review
Was this helpful? Yes

“Northwood St Albans are a team of caring, con......”

Share on :
Nov 13,2020
Minithumbup
By: 'Nicola'
Nov 13,2020
0 people found
this helpful
Northwood St Albans are a team of caring, considerate and patient people. They have helped assist me with any issue that arises and insured the renting process be as simple as possible. Looking for properties and moving can be stressful so it is important to ...
read full review
Was this helpful? Yes

“Can’t fault Northwood. I was quite anxious ab......”

Share on :
Nov 12,2020
Minithumbup
By: 'Zana'
Nov 12,2020
0 people found
this helpful
Can’t fault Northwood. I was quite anxious about moving with 2 young children. They have been very helpful at every step and even managed to pick up keys a week early....
read full review
Was this helpful? Yes

“Great service from Samuel from property view ......”

Share on :
Nov 10,2020
Minithumbup
picture is hidden
Samuel Jeffries
By: 'Francis'
Nov 10,2020
0 people found
this helpful
Great service from Samuel from property view through to finalising rental agreement and still available to help on any matters.....
read full review
Was this helpful? Yes

“Our first home...”

Share on :
Sep 10,2020
Minithumbup
picture is hidden
Samuel Jeffries
By: 'Rebecca'
Sep 10,2020
0 people found
this helpful
Sam was extremely helpful when we viewed the property - answered all of our questions and was very informative. Once we found out that our rental offer had been accepted we were over the moon! The whole process from start to finish was very smooth. ...
read full review
Was this helpful? Yes

“Overview...”

Share on :
Sep 04,2020
Minithumbup
picture is hidden
Samuel Jeffries
By: 'Stefan'
Sep 04,2020
0 people found
this helpful
Generally a very satisfactory service with professional and courteous staff. Meetings were punctual and all information and documentation delivered in good time....
read full review
Was this helpful? Yes

“i am especially impressed with Sam Jeffries...”

Share on :
Aug 19,2020
Minithumbup
picture is hidden
Samuel Jeffries
By: 'Elizabeth'
Aug 19,2020
0 people found
this helpful
i am especially impressed with Sam Jeffries who was extremely polite, thoughtful and efficient during the entire process of finding me a tenant. he deserves a promotion :-)...
read full review
Was this helpful? Yes

“Northwood St Albans helped me to let my flat.......”

Share on :
Aug 07,2020
Minithumbup
By: 'Lin'
Aug 07,2020
0 people found
this helpful
Northwood St Albans helped me to let my flat. They are professional and friendly. I am happy with their service and definitely recommend Northwood....
read full review
Was this helpful? Yes

“An easy process during a stressful time...”

Share on :
Jul 20,2020
Minithumbup
By: 'Tanya'
Jul 20,2020
0 people found
this helpful
I was looking to move in a short time frame during the Covid pandemic. Northwood made the entire process so clear and easy and always gave me the support I needed. Giovanni was friendly and helpful with all my questions and concerns and worked around ...
read full review
Was this helpful? Yes

“Excellent viewing!...”

Share on :
Jul 02,2020
Minithumbup
picture is hidden
Samuel Jeffries
By: 'Sam'
Jul 02,2020
0 people found
this helpful
Even though we didn’t go through with the purchase at Beacon House, St Albans, we were really impressed with Samuel Jeffries. Absolute gentleman since we arrived! We can’t thank Samuel enough for his assistance throughout the whole viewing. Thank you Samuel Jeffries and ...
read full review
Was this helpful? Yes

“Alex at Northwood Estate Agents , has helped ......”

Share on :
Jun 29,2020
Minithumbup
By: 'Vanessa'
Jun 29,2020
0 people found
this helpful
Alex at Northwood Estate Agents , has helped me find tenants for my cottage twice and he was extremely helpful, understanding , professional and efficient. I will definitely be using him again and would recommend his services to all....
read full review
Was this helpful? Yes

“Great experience using Northwood. Very knowle......”

Share on :
Jun 23,2020
Minithumbup
By: 'Jenna'
Jun 23,2020
0 people found
this helpful
Great experience using Northwood. Very knowledgeable and pleasant to deal with. Maintained constant communication throughout the process. Would highly recommend....
read full review
Was this helpful? Yes

“Great service from start to finish from Sam...”

Share on :
Jun 23,2020
Minithumbup
picture is hidden
Samuel Jeffries
By: 'James'
Jun 23,2020
0 people found
this helpful
Great service from start to finish from Sam and team - particularly while during COVID-19 but was able to ensure safety at the same time....
read full review
Was this helpful? Yes

“Sale of property...”

Share on :
Jun 09,2020
Minithumbup
By: 'Lesley'
Jun 09,2020
0 people found
this helpful
Professional and friendly service - some good suggestions to help with the sale and supportive of my interests at all times....
read full review
Was this helpful? Yes

“Alex Goode. Branch manager. Excellent service......”

Share on :
Jun 04,2020
Minithumbup
By: 'Patrizia'
Jun 04,2020
0 people found
this helpful
Alex Goode. Branch manager. Excellent service kind understanding and extremely patient. I would definitely go back to Alex if I was to move or place my property on the market in the. Future sadly we couldn’t fulfill our dream and Alex was extremely understanding ...
read full review
Was this helpful? Yes
picture is hidden Samuel Jeffries
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:11 PM 01/03/2018 by Tim Leighton

As Seen On

Get in touch with

Northwood

Branch - St Albans, AL1