Surelet
Hemel Hempstead, HP1
2.1/5, 15 reviews
27% recommended
100% lettings valuation accuracy
18% lettings fee satisfaction

“Arrogant, rude and a waste of time! There is a ......”

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Oct 25,2013
Minithumbdown
By: 'Extremely'
Oct 25,2013
10 people found
this helpful
Arrogant, rude and a waste of time! There is a girl who rolled her eyes and treated me with attitude when I asked questions. The manager suffers from what can only be described as little man syndrome when I asked to speak to him and will stop at nothing to treat customers like they are something he stepped in.

I went into the office to ask about renting a property and was made to feel completely stupid and like an inconvenience.

Do not use! Avoid at all costs!
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Opening Hours
Address

Surelet
5A Marlowes
Hemel Hempstead
Hertfordshire
HP1 1LA
01442 252579

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 18% £900 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 4 6 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Lucy resolved my issues really quickly and p......”

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Oct 04,2020
Minithumbup
By: 'ANITA'
Oct 04,2020
0 people found
this helpful
Lucy resolved my issues really quickly and professionally. Thank you so much the taps in my bathroom look amazing and more importantly don't drip ANITA x...
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“If you're a tenant AVOID THIS AGENCY. Once th......”

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Sep 07,2020
Minithumbdown
By: 'DR'
Sep 07,2020
0 people found
this helpful
If you're a tenant AVOID THIS AGENCY. Once they have your money you'll see them for what they are - rude, unprofessional, bullies!...
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“If I could give 0 rating that is what they de......”

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Jul 28,2020
Minithumbdown
By: 'Disgruntled'
Jul 28,2020
0 people found
this helpful
If I could give 0 rating that is what they deserve. They are all very nice when they want to get your property as a landlord. Then you entrust them and specify what you will and won't accept from tenants i.e. no pets etc and ...
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“Communication, feedback and service for maint......”

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Jun 10,2020
Minithumbdown
By: 'Martin'
Jun 10,2020
0 people found
this helpful
Communication, feedback and service for maintenance issues is either non existent or based on untruths. They are arrogant in the extreme and in 12 months they have yet to return a call, they promise to return calls because, strangly, the letting maintenance team are always "on ...
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“Beware - do not use. Highly unprofessional...”

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Feb 22,2020
Minithumbdown
By: 'Max'
Feb 22,2020
1 people found
this helpful
Should of read this before going on a viewing. Waste of time and rude I overheard a friend too saying they took a cash bribe on his viewing to get the property. Would never ever use. Really surprised they still have a business - this ...
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“Worse ever property we got from this agency.......”

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Dec 18,2019
Minithumbdown
By: 'Worst'
Dec 18,2019
1 people found
this helpful
Worse ever property we got from this agency. All the fittings and fixtures in the property was just ok and somehow in place with very vulnerable position but as soon as you start using it, it will have some problems. Carpet, windows, toilet, kitchen, heating ...
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“My partner rented through surelet Hemel Hemps......”

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Sep 17,2019
Minithumbdown
By: 'David'
Sep 17,2019
1 people found
this helpful
My partner rented through surelet Hemel Hempstead . Where should I start .... very apparent the company from the director Nimesh going down to Rebecca have no clue whatsoever . The customer service is non apparent and have no understanding in the basic understanding of lettings Knowing the ...
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Comment on agent fees
Trying to charge check out fees despite not even doing a check in . Note check out the tenant was even told to attend and simply informed to drop a key to the office
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“Nice at first, but beware of the bullying att......”

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Jul 28,2019
Minithumbdown
By: 'A'
Jul 28,2019
1 people found
this helpful
Nice at first, but beware of the bullying attitude later if you dare ask them to do anything. Also, be ready for them to rip you off over your fees. My advice is to stear well clear of these unpleasant people....
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“Landlords Beware....”

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Jun 19,2019
Minithumbdown
By: 'Stressed'
Jun 19,2019
3 people found
this helpful
Avoid these agents at all costs. I rented my house through them for almost a year and it was an absolute nightmare. They are all very nice when they are trying to woo you but quickly lose interest after that. In my case they made ...
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Comment on agent fees
I don't know how they can justify their charges.
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“Mel Higgs goes above and beyond to help....”

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Jan 30,2019
Minithumbup
By: 'Ryan'
Jan 30,2019
0 people found
this helpful
Mel Higgs Hemel Hempstead branch helped me massively tried working within my budget to find me the property that' suits me although we didn't find this. She was more than helpful went out of her way to give me options and I no in the ...
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Comment on agent fees
Good
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“Moved in a while ago (renting). When we were looking ......”

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Mar 27,2017
Minithumbdown
By: 'Dire'
Mar 27,2017
7 people found
this helpful
Moved in a while ago (renting). When we were looking around we asked if the place would be cleaned and was told that it would. When we moved in the place was a mess- dust everywhere, one of the bedrooms smelt of vomit (the carpet ...
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Comment on agent fees
Renewing fees are a joke. They did nothing to deserve it except for printing it out for us to sign.
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“Get ready to be ripped off.Small print clauses leading ......”

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Nov 17,2016
Minithumbdown
By: 'Hemel'
Nov 17,2016
7 people found
this helpful
Get ready to be ripped off. Small print clauses leading to shady charges - hundreds! These are the professionals of taking advantage of the tenant, just because they can. They will access to the property as they please even if permission is not granted. Run! ...
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Comment on agent fees
Obscure
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“Very helpful and very friendly , on the day of the ......”

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Mar 10,2015
Minithumbup
By: 'Vikki'
Mar 10,2015
0 people found
this helpful
Very helpful and very friendly , on the day of the move I dealt with somebody different , can't remember there names both very friendly...
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“I found these guys the most helpful Estate Agents in ......”

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Mar 06,2015
Minithumbup
By: 'Sarah'
Mar 06,2015
0 people found
this helpful
I found these guys the most helpful Estate Agents in the town. They had the best selection of properties at the most realistic prices. Every time I had to visit their offices I always found them helpful and professional. Their fees for moving in we're ...
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“Arrogant, rude and a waste of time! There is a ......”

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Oct 25,2013
Minithumbdown
By: 'Extremely'
Oct 25,2013
10 people found
this helpful
Arrogant, rude and a waste of time! There is a girl who rolled her eyes and treated me with attitude when I asked questions. The manager suffers from what can only be described as little man syndrome when I asked to speak to him and ...
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Surelet, Hemel Hempstead HP1 1LA


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