My boyfriend and I are first -time renters and when we viewed that flat we're in now we were amazed at how nice it was, and how nice the people at Issac Anthony are.
Problem 1 - The flat is on the third floor (six flights) and lift is broken. Because IA own the flat and not the building, it apparently is not thier problem, and we are not allowed a rent reduction until the lift is fixed. It's been broken since before we viewed the flat, and we're not hopeful of it being fixed in the next year, never mind the next few months. Try carrying heavy furniture up 6 flights of stairs on moving day.
Problem 2- When we went round the flat taking pictures of marks, broken things etc, we noticed bird facaes almost everywhere. Pets and birds are not allowed in this flat, but when viewing the flat we saw that the previous tenants had parrots. So we had parrot poo all over our cupboard door handles, doors, skirting boards, dining room table, couch etc. Absolutely disgusting. We complained,. and the girl at IA said that she'd charged the previous tenants