No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments.
I am writing this sat in my apartment for the last time. Tomorrow is my moving out day. My stomach goes sour when I reflect back on the encounters I have had with Felicity J Lord. But soon it will all be over.
When I moved in the fridge wasn't working. I took the over a month to get a replacement. Nothing happened unless I constantly chased them.
Whilst living without a fridge, we had an unexpected visit from a gas safety engineer, who turned the gas off due to a minor leak (Turns out the property's gas certificate was expired when we moved in). It took over a week to get the gas turned back on, so for a week during winter we had no heating, no hot water and no cooker. Felicity J Lord did nothing to remedy the situation. I personally had to coordinate the building manager and the gas services company myself to get it fixed.
Their so called "Property Management" is the worst part of Felicity J Lord. Having spoken to the same person several times a day for over a week, they will pretend they don't recognise you when you call back having spoken to them 5 minutes earlier. They will hang up on you if you push them for a concrete answer. If you ask them to call you back they say "Of course" and never call you back. This happened so many times that I lost count.
If you complain about their lack of attention, they will explain that they have so many customers, how can I possibly expect them to remember who I am or what my problem is. The mumbling sentence they use when they pick up the phone really sums it up: "What is your problem?"
Had a number of other minor incidents which just went to illustrate how extremely uncooperative they are about even the smallest little thing.
I invoked the break clause in my contract at my earliest opportunity, not because I disliked the apartment, but because I could no longer deal with such an unprofessional, rude and incompetent company.
Avoid at all costs.