Nov 25,2013
By: 'Laura'
Nov 25,2013
0 people found
this helpful
Would not recommend merchant lettings to anyone. Me and my partner paid a month and a halfs rent upfront , which is the usual , also £192 admin fees ( which is illegal , this was confirmed by the council and shelter ) £24 for a guarantor before signing the lease we quizzed them on all the charges we had to pay to get the flat , the company advised us that it
Was not illegal. We\'ve had a few problems in the flat and it\'s taken a few weeks to fix the problems in the flat which did get sorted after a few weeks if pestering them. We have now found a nice house for our family through another letting company with no charges apart from a deposit , we needed references etc so we asked merchant letting a
To do this for us but we where charged £30 for this , the day after our notice was put in the flat was back on the market for a higher price , a viewing had been arranged and I requested that we could have notice so that me or my partner may be present ( as we don\'t like people being
In the flat with our stuff here when we\'re out) no one turned up so I called the company viewing had been cancelled but they didn\'t think to notify us,!
Was this helpful? Yes
By: wezxj
Feb 09, 2014
I have had two flats with Merchant Lettings. The first one they charge astronomically high admin fees yet very rarely fix everything, but overall they mostly kept out of the way (to the point where they even told me it was my responsibility to get my deposit off the new tenant!). The second flat we received the flat dirty but in the lease we were told we had to pay for it to be professionally cleaned to get our deposit back. My mother, who was my guarantor for the first flat as I was a student at the time, has suddenly started getting letters from the Letting Agency for a flat I lived in 3 years ago asking her to pay 1000 pounds of rent that I definitely do not owe them (and if I did why did they let me rent out the second property!). We have phoned the number on the letter (which is a Countrywide number) and got through to a call center overseas. They claim to know nothing about it, and have directed us to my Merchant Lettings branch, who claim that no letter has ever been sent. This is absolutely ridiculous as they have never contacted me directly about this debt (especially as it appears to be three years old), and looks suspiciously like a scam as neither countrywide or merchant lettings are claiming responsibility for it but the letters keep coming. Not only a total rip off and incompetent, but dodgy. Avoid.

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Slater Hogg & Howison

44-46 Port Street Stirling

01786 289281

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