“If you are looking for a typical estate agent who ......”
1 Star Review
Nov 22,2013
By:
'angryinwalton'
Nov 22,2013
Branch: Walton-on-Thames, 51-55 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: KT12
Branch: Walton-on-Thames, 51-55 High Street
Sales (as a Vendor)
Postcode: KT12
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If you are looking for a typical estate agent who confirms all the prejudices, then this is the one for you!
Where to begin with this catalogue of errors from start to finish of the whole process?
Their marketing strategy is poor and aimed at saving them money; just one line to describe the whole property, with pictures that looked as if they were taken by a four-year-old child (they damaged our furniture in the process). Requests to change the property details were ignored, even though we were promised that we would be able to change them if we were not satisfied with them.
Even though our buyer was registered with Gascoigne-Pees and looking for the exact property we were selling, they did not contact them or us, and in the end our buyer contacted us directly.
They were totally incompetent, unreliable, lazy, arrogant and patronising. They lied to us on several occasions but were very inconsistent with their lies.
Once we started to complain, they completely ignored us. After insisting, they came up with a number of sad excuses.
They charge a very high commission in return for the worst service we have ever experienced from an estate agent.
The only thing they got right was send us their invoice, and even that went to the wrong address at first.
You have been warned, please do not trust them with the sale of your property!
What agent could do to change your mind?
I would suggest that they do what we pay them for; be efficient and stop lying constantly.
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