STUNNING lack of competence and honesty on every level, which was particularly rich given the amount of money they charge for "administration". Flat was not ready, paperwork not followed up, etc . when I complained, they called my girlfriend and threatened us with "terminating the contract". Anybody dealing with them should insist on everything IN WRITING as you cannot trust what is said to you in person or on the phone. Luckily, I have lawyer friends, but I imagine they get away with a lot with the uninformed.