Nov 21,2013
By: 'Chloe'
Nov 21,2013
30 people found
this helpful
I moved into one of their properties in January, when viewing the apartment there was numerous damages to door frames, kitchen sink and general appearances issues which we were told would be sorted before we moved in. When getting the keys the problems where still visible and had no change since we had viewed it. Someone then came to fix the sink around April time, 3 months later, the tap was then placed on wrong and not at the correct angle. Since then the oven door had smashed so we could not use it because screws were missing from the beginning. 4 months it took to get a new oven after constantly ringing up everyday and getting told we would get a call back and never did, the problem was only acknowledged when i rang up to make a complaint about their company then asked why, then began to order an over, which i was told happened a few months prior. Now the same issue has happened with the bed, screws have been missing and it had finally caved in and broken, now sleeping on the floor for nearly 4 months and ringing up everyday they are still not ringing back and are incapable of letting us know what is going on. Their company is absolutely ridiculous and i would not recommend anyone renting or buying a property from them, Also the door frame from before we moved in has still not been fix or acknowledged.
Also the intercom for the main building is unreliable and the camera has been broken since before we moved in.
Was this helpful? Yes
By: duo pica
Dec 02, 2013
I have had a very similar experience with this company.
Repairs were reported over three months ago now, and despite weekly phone calls - no progress has been made.
A similar situation happened at the start of our tenancy, this was only resolved when we threatened to withhold our rent payments.

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Andrew Louis

1 Stanley Street Liverpool
L1 6AA

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