Horbury, Wakefield, WF4
4.8/5, 102 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
96% lettings fee satisfaction
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

“During what became a tortuous process of buying and selling ......”

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Nov 02,2013
Minithumbup
Melanie
By: 'David'
Nov 02,2013
1 people found
this helpful
During what became a tortuous process of buying and selling properties lasting almost 16 weeks, Melanie worked tirelessly to ensure we were updated on information. She also positively contacted all solicitors within our chain to keep our process moving.

Melanie is a credit to the company and deserves the highest of praise.
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Opening Hours
Address

Richard Kendall Estate Agent
4 Cluntergate
Horbury,Wakefield
West Yorkshire
WF4 5AG
01924 260022

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £81,000 £133,000
Lettings 89% 96% £400 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 1 42 2 5 0 5 0 0 3
Areas covered
  • WF4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS SAGEagent
Latest Properties
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“Amy has been fantastic throughout the whole p......”

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Mar 01,2021
Minithumbup
Amy Esberger
By: 'Adam'
Mar 01,2021
0 people found
this helpful
Amy has been fantastic throughout the whole process. Very impressed with her and the full team at Richard Kendall. Always very helpful, Friendly and approachable....
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By: Richard Kendall Estate Agent
Mar 01, 2021
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“Property rental - Amy was excellent . . ....”

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Feb 16,2021
Minithumbup
Amy Esberger
Matthew
By: 'JOHN'
Feb 16,2021
0 people found
this helpful
Property rental Amy was excellent in her communication and efficiency in dealing with this matter. Also, always friendly and polite! We would also like to thank Matt Hemmingway who made the initial visit to the property in terms of the rental valuation and general advice....
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By: Richard Kendall Estate Agent
Feb 16, 2021
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Thank you for the 5* review ...

“Friendly, helpful, and professional. Amanda w......”

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Feb 14,2021
Minithumbup
By: 'Alex'
Feb 14,2021
0 people found
this helpful
Friendly, helpful, and professional. Amanda was patient through all my silly questions, incredibly welcoming over the phone, and got me signed up and into my new home as smoothly as I could imagine. Very happy with my experience, and would use again....
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Feb 16, 2021
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Thank you for the 5* review ...

“Amy was helpful and approachable from arrangi......”

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Dec 29,2020
Minithumbup
Amy Esberger
By: 'Zara Koleszar'
Dec 29,2020
0 people found
this helpful
Amy was helpful and approachable from arranging a viewing to completing the tenancy sign up. Kept us up to speed every step of the way. Thank you!...
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By: Richard Kendall Estate Agent
Dec 30, 2020
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Thanks so much for your review. ...

“Excellent service from Amy and the team at Ri......”

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Jul 01,2020
Minithumbup
Amy Esberger
By: 'David'
Jul 01,2020
0 people found
this helpful
Excellent service from Amy and the team at Richard Kendall. Prompt response to my initial contact and through service throughout the lettings process. I've been kept very well informed of progress and requirements, couldn't ask for more. I would certainly recommend Amy and Richard Kendell ...
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By: Richard Kendall Estate Agent
Jul 02, 2020
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Thank you for your recommendation and we look forward to dealing with you on your next rental property. ...

“Really great professional service from Amy. V......”

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Jun 12,2020
Minithumbup
Amy Esberger
By: 'Martin'
Jun 12,2020
0 people found
this helpful
Really great professional service from Amy. Very helpful and also there if I had a question needing a quick answer....
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By: Richard Kendall Estate Agent
Jun 13, 2020
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Thank you for your review. ...

“Really helpful and quick to respond. Got us s......”

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May 01,2020
Minithumbup
Amy Esberger
By: 'Stephanie'
May 01,2020
0 people found
this helpful
Really helpful and quick to respond. Got us sorted and moved into our house with no problem, despite the lockdown....
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By: Richard Kendall Estate Agent
May 04, 2020
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Thank you for leaving your review and all the best in your new home. ...

“Thank You Richard Kendall !...”

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Apr 30,2020
Minithumbup
By: 'Andrew'
Apr 30,2020
0 people found
this helpful
Thank You ! Despite virtually everything shutting down with Coronavirus Richard Kendall were still there providing a great uninterupted service, supplying good Tenants under what must be very difficult circumstances. Special thanks to Jessica Judd !...
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By: Richard Kendall Estate Agent
Apr 30, 2020
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Thank you for taking to time to leave your review. It really is appreciated during these unprecedented times and we are so pleased that we are still able to provide great service. ...

“Excellent service...”

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Apr 26,2020
Minithumbup
Amy Esberger
By: 'Shahid'
Apr 26,2020
0 people found
this helpful
Excellent service from Amy and the Team at Richard Kendall's. Working from home during the current Coranavirus pandemic. I was kept updated by regular emails and phone calls....
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By: Richard Kendall Estate Agent
Apr 27, 2020
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Thank you for your review for Amy and our lettings department. ...

“Excellent Service by all staff...”

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Mar 27,2020
Minithumbup
Matthew
By: 'Amanda'
Mar 27,2020
0 people found
this helpful
After contacting Richard Kendall I had an initial meeting with Matt, who was very helpful and explained the full details of letting a property. I choose to have a managed let agreement. Jess in the office has been excellent both by phone and email. She ...
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By: Richard Kendall Estate Agent
Mar 30, 2020
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Thank you for taking the time to leave your review, it is greatly appreciated. ...

“Thank you Amy for all your help, you were ver......”

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Mar 06,2020
Minithumbup
Amy Esberger
By: 'Zowie'
Mar 06,2020
0 people found
this helpful
Thank you Amy for all your help, you were very efficient and ensured everything went smoothly for me. I appreciate your support and understanding...
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By: Richard Kendall Estate Agent
Mar 07, 2020
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Thank you for your review. ...

“Could not recommend Richard Kendal in Horbury......”

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Feb 25,2020
Minithumbup
Wendy
By: 'Jodie'
Feb 25,2020
0 people found
this helpful
Could not recommend Richard Kendal in Horbury enough for their help and support throughout our renting process. Quick and easy process throughout. No stress as they took care of everything. Wendy Brown was super and customer service was fab!...
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By: Richard Kendall Estate Agent
Feb 26, 2020
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Thank you for taking the time to leave your review. ...

“Very smooth and friendly service. Amy was pro......”

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Feb 20,2020
Minithumbup
Amy Esberger
By: 'Christine'
Feb 20,2020
0 people found
this helpful
Very smooth and friendly service. Amy was professional and informative at all times. We would recommend Richard Kendall. Thank you....
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By: Richard Kendall Estate Agent
Feb 22, 2020
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Thank you for the 5* review for Amy at the Horbury office. ...

“Great customer service...”

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Feb 19,2020
Minithumbup
Amy Esberger
By: 'Jasveen'
Feb 19,2020
0 people found
this helpful
Very easy to contact and very accommodating with availability for viewings. I found the process very swift and easy! Amy was especially very professional and gave me all the information I needed! Thank you....
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By: Richard Kendall Estate Agent
Feb 20, 2020
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Thank you for your review. ...

“Excellent service received from Amy Esberger ......”

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Feb 18,2020
Minithumbup
Amy Esberger
By: 'Sarah'
Feb 18,2020
0 people found
this helpful
Excellent service received from Amy Esberger at Richard Kendall Estate Agents. I would happily recommend the company whom I have been using for the past five years without issue. Amy is pleasant, polite and very efficient at getting the job done. Thank you Amy....
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“Highly recommend...”

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Feb 10,2020
Minithumbup
Amy Esberger
By: 'Julie'
Feb 10,2020
0 people found
this helpful
Highly recommend Richard Kendall for all your Landlord needs. Excellent service from Amy, located in the Horbury Office in finding me a suitable tenant. Provides professional and efficient service and support and liaison between Tenant and Landlord when required. No hesitation in recommending. Thank you....
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By: Richard Kendall Estate Agent
Feb 12, 2020
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Thank you for your review. ...

“Fantastic service received....”

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Feb 06,2020
Minithumbup
Amy Esberger
Matthew
By: 'Alison'
Feb 06,2020
0 people found
this helpful
I recently purchased and then let a property through Richard Kendall Estate Agents. The service I received throughout both processes was fantastic, they made it very easy and stress free. Would definitely recommend and use again. Thank you Amy!...
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By: Richard Kendall Estate Agent
Feb 12, 2020
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Thank you for taking the time to leave your review. ...

“Excellent service from Amy at the Horbury off......”

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Feb 06,2020
Minithumbup
Amy Esberger
Matthew
By: 'Jane'
Feb 06,2020
0 people found
this helpful
Excellent service from Amy at the Horbury office in finding me a suitable tenant. She dealt with any issues in a very timely manner and gave good, professional advice. Would recommend and use again. Thank you to all staff....
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By: Richard Kendall Estate Agent
Feb 12, 2020
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Thank you for your review. ...

“I have used Richard Kendal Estate Agent for S......”

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Feb 05,2020
Minithumbup
Carol
By: 'John'
Feb 05,2020
0 people found
this helpful
I have used Richard Kendal Estate Agent for Selling, Buying and renting my properties for over 40 years which tells the story, they are very professional and always ready to help....
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By: Richard Kendall Estate Agent
Feb 05, 2020
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Thank you so much for leaving your review. We pride ourselves on great reputation and its great to hear your feedback. ...

“Very helpful, good service, kept you informed......”

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Feb 05,2020
Minithumbup
By: 'Michelle'
Feb 05,2020
0 people found
this helpful
Very helpful, good service, kept you informed and updated and answered any queries would recommend. All went well and was smooth...
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By: Richard Kendall Estate Agent
Feb 12, 2020
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Thank you for your review. ...

“Wendy has been lovely and very helpful and ef......”

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Jan 27,2020
Minithumbup
Wendy
By: 'Priscilla'
Jan 27,2020
0 people found
this helpful
Wendy has been lovely and very helpful and efficient from the very beginning of the process when we found the right house for our family. She gives really good advice and goes the extra mile to help and make sure we are happy. She always ...
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By: Richard Kendall Estate Agent
Jan 29, 2020
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Thank you for leaving your review, it really is appreciated. ...

“The service I received from the staff at the ......”

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Jan 27,2020
Minithumbup
Amy Esberger
Matthew
By: 'Sheila'
Jan 27,2020
0 people found
this helpful
The service I received from the staff at the Horbury office was excellent and I would not have any hesitation in recommending them for either managing rental properties or house purchases. Amy in particular worked relentlessly to found me a suitable tenant and then manage ...
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By: Richard Kendall Estate Agent
Jan 29, 2020
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Thanks for leaving your review. ...

“Efficient Service....”

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Jan 09,2020
Minithumbup
By: 'June'
Jan 09,2020
0 people found
this helpful
Efficient Awrvice Very polite helpful kept me in the loop. Worked hard to negotiate with the new rental tennants. Nothing too much trouble Thank you so much...
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By: Richard Kendall Estate Agent
Jan 13, 2020
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Thank you for the 5* review of Ella at our rental department. ...

“Fastest and easiest process I’ve ever experie......”

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Dec 20,2019
Minithumbup
By: 'Cora'
Dec 20,2019
0 people found
this helpful
Fastest and easiest process I’ve ever experienced, within 3 weeks of viewing a property we were handed the keys, all staff were extremely friendly and helpful I couldn’t fault the whole experience...
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“Amy Esberger: excellent service. Kendalls have managed ......”

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Dec 06,2019
Minithumbup
Amy Esberger
Matthew
By: 'Dannie'
Dec 06,2019
0 people found
this helpful
An excellent service. Kendalls have managed our portfolio for many years now with Amy Esberger overseeing for the last few years. We have been delighted with Amy's professional and 'can-do' approach when dealing with tenants on our behalf. Matt, Jess and Carol work alongside and ...
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By: Richard Kendall Estate Agent
Dec 06, 2019
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Thanks so much for your great review, it really is appreciated and we are so pleased you would recommend us. ...

“Efficient, professional and a pleasure to dea......”

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Dec 06,2019
Minithumbup
By: 'Carol'
Dec 06,2019
0 people found
this helpful
Efficient, professional and a pleasure to deal with. Richard Kendall are our go to Estate Agents. We own a number of letting properties, and we return to Richard Kendall every time one becomes vacant...
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By: Richard Kendall Estate Agent
Dec 06, 2019
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Thanks so much for the great review. ...

“The process was made simple enough and Amy wo......”

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Dec 05,2019
Minithumbup
Amy Esberger
By: 'MIKE'
Dec 05,2019
0 people found
this helpful
The process was made simple enough and Amy would get back to me within a good time frame if I needed to speak to here. All together a positive experiance...
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By: Richard Kendall Estate Agent
Dec 05, 2019
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Thank you for the review left for Amy and we are glad you have received a positive experience ...

“All staff members very helpful. Made moving p......”

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Dec 05,2019
Minithumbup
By: 'Summer'
Dec 05,2019
0 people found
this helpful
All staff members very helpful. Made moving property very easy and stress free. I was kept informed throughout every step of the way....
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By: Richard Kendall Estate Agent
Dec 06, 2019
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Thanks so much for your review. ...
No image available Amy Esberger
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No image available Carol
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Tenant Fees

Pending

- THE RENT DUE UNDER THE TENANCY
- A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT
- A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT.
- PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS:
- PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED
- PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION.
- PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT
- ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE
- PAYMENT FOR A TV LICENSE
- PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV)
- GREEN DEAL CHARGE

Last updated on 03/06/2019, 3:06 PM by Lucie Appleton - Receptionist

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
46 Carlton Street
Castleford
WF10 1BA

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymarkwebsite to download a complaint form.
Propertymark investigates complaints
against members where there is evidence the agent has breached Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 11:56 AM 06/01/2020 by allAgents

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Richard Kendall Estate Agent

Branch - Horbury, Wakefield, WF4