Featured Review
a
“Two friends and I rented a flat with Austin D'Arcy ......”
5 Star Review
Nov 12,2017
By:
'Fergus'
Nov 12,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
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Two friends and I rented a flat with Austin D'Arcy for 3 years in Shepherds Bush.
Whenever I rent a apartment, I always assume that the estate agents / landlord will be horrible or try and rip me off. After many bad experiences of having them lie ...
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Comment on agent fees
Fees were OK. We had to pay an admin fee to sign the contract & from memory I think we may have had to pay a inventory fee at the start of the contract. But, those were highlighted to us at the time & it didn't come as a surprise.
At the end of the tenancy there were no fees. We had to pay for a professional clean, but we got to choose our own provider. Again though, we were aware of that from the start.
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Featured Review
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“Gurwin is an absolute hero...”
5 Star Review
Aug 31,2018
By:
'Liliam'
Aug 31,2018
Services: Lettings (as a Tenant)
Rent PCM: £3250
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £3250
Postcode: W12
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We were in dire straits. We had been frantically house hunting for weeks, being told that finding a five bedroom house for sharers would be near impossible at this point. Eventually we found a house through an alternate agency, however It was horrendous every step ...
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Featured Review
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“Very good maintainance service and very nice and professional services ......”
5 Star Review
Jul 13,2016
By:
'L'
Jul 13,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
1
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Very good maintainance service and very nice and professional services overall.
Whenever something was wrong with my flat, just I needed to email them and within a couple of hours I got a reply and they swiftly arranged somebody to fix e.g. my lights! ...
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Comment on agent fees
Very reasonable!
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Featured Review
a
“I am a landlord and have used Austin D'Arcy for ......”
5 Star Review
Jul 19,2016
By:
'Mr'
Jul 19,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W6
Lettings (as a Landlord)
Postcode: W6
1
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I am a landlord and have used Austin D'Arcy for many years and have always found them to be professional, honest and hard-working. I utilise Full Management and am very pleased with the service I receive. They treat my properties as their own. Any Maintenance ...
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Comment on agent fees
I am confident that Maya negotiates the best rents possible compared with market rates so am more than happy with the commission rates.
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Featured Review
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“I have had a wonderful service from all of the ......”
5 Star Review
Oct 24,2016
By:
'John'
Oct 24,2016
Services: Property Management
Would you recommend?: Yes
Postcode: W6
Property Management
Postcode: W6
1
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I have had a wonderful service from all of the staff at Austin D'Arcy but especially with Gurwin and Viktoria. They have always kept me informed of matters relating to the property and if issues arose, have made suggestions and then acted promptly to get ...
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Comment on agent fees
I was always happy to pay the fees. They were reasonable and given the service and lack of problems that I had to deal with I was happy to pay for the peace of mind. The invoices were always clear and allowed me to effectively manage the accounts for the property.
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“Worst letting agent going would not touch the......”
1 Star Review
Nov 04,2020
By:
'Renter'
Nov 04,2020
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: W6
Lettings (as a Tenant)
Rent PCM: £500
Postcode: W6
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Worst letting agent going would not touch them with a barge pole, no consideration for tenants, just want the money and leave you in dirty unfit accommodation....
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Comment on agent fees
Too high
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5 Star Review
Nov 22,2018
By:
'Altin'
Nov 22,2018
Services: Lettings (as a Tenant)
Rent PCM: £2900
Would you recommend?: Yes
Postcode: W54
Lettings (as a Tenant)
Rent PCM: £2900
Postcode: W54
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Friendly and very professional guy
Highly recommend to anyone
Very helpful and explained everything from beginning
Would use him again in future...
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Comment on agent fees
Good
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“Excellent & Prompt service...”
5 Star Review
Nov 22,2018
By:
'Loknath'
Nov 22,2018
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: W12
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This was an excellent experiences with Austin Darcy. I found them as a good people who helped me to find my home....
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Comment on agent fees
fair
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“Excellent service by Gurwin...”
5 Star Review
Oct 29,2018
By:
'Kumar'
Oct 29,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW46
Lettings (as a Tenant)
Postcode: TW46
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Always been helpful, any issue with the property always tried to resolve it ASAP. He had always gave us clear instructions. In the future if we ever need an agent the first choice will be Austin D'arcy and will be happy to deal with Gurwin. ...
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Comment on agent fees
Very good
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5 Star Review
Sep 04,2018
By:
'Greyhound'
Sep 04,2018
Services: Lettings (as a Tenant)
Rent PCM: £2600
Would you recommend?: Yes
Postcode: W6
Lettings (as a Tenant)
Rent PCM: £2600
Postcode: W6
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Was a comfortable tenancy with the agents. Was able to contact them easily and directly whenever and issue arose, and they would readily solve it and facilitate communication between ourselves and the landlord. Was able to negotiate with them towards the end of the tenancy ...
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“Prompt and professional...”
4 Star Review
Sep 03,2018
By:
'Tennant'
Sep 03,2018
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: W12
0
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Always responded to queries and forwarded communications between myself and the landlord quickly. Periodic maintenance/inspections and final checkout were straightforward....
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5 Star Review
Aug 31,2018
By:
'Tom'
Aug 31,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
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With 48 hours before moving in to a property with another agency, we were turned away. Fortunately with the expertise of Gurwin Heer (and Amira) we were able to find a new property with Austin D'arcy under extremely tight time constraints and the move in process ...
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Comment on agent fees
Austin D'arcy's fees were HALF that of the previous agency who were utterly useless and backed out on us with 2 days before move in.
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“Friendly and efficient. 100% satisfied!...”
5 Star Review
Aug 31,2018
By:
'Dan'
Aug 31,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W14
Lettings (as a Tenant)
Postcode: W14
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I have been renting for 3 years through Austin Darcy and they have been excellent. Any issues have been sorted straight away, service is polite and jobs are done without any messing about.
Very satisfied and I would recommend to others....
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Comment on agent fees
Fees are good. Rent has not increased.
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5 Star Review
Apr 13,2018
By:
'Eliana'
Apr 13,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
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Gurwin is very passionate about his job and he is always prompt, polite and thorough! I am absolutely happy and it must admit that it is hard to find such a customer service nowadays....
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5 Star Review
Apr 03,2018
By:
'Irina'
Apr 03,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
0
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I would highly recommend Anna Taraciuc. She is extremely helpful, quick in communicating, efficient, professional, very polite and always reliable!...
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Comment on agent fees
The fees are fair
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“Very efficient service and always promptly reply. Anna is friendly ......”
5 Star Review
Mar 10,2018
By:
'Kai'
Mar 10,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W60
Lettings (as a Tenant)
Postcode: W60
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Very efficient service and always promptly reply. Anna is friendly and helped a lot in negotiations. Thank you once again and it is highly recommended....
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Comment on agent fees
Good
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“Anna was very helpful and supporting during whole process starting ......”
5 Star Review
Feb 26,2018
By:
'Kaya'
Feb 26,2018
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: HA0
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: HA0
0
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Anna was very helpful and supporting during whole process starting on viewing the property to manging all applying process through moving. I really enjoyed her help and I can highly recommend her help as an agent....
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“Fantastic agents, got into my new flat very quickly and ......”
5 Star Review
Feb 12,2018
By:
'AM'
Feb 12,2018
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: W129
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: W129
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Fantastic agents, got into my new flat very quickly and was stress free. All my requests have been resolved super fast and I will definitely use Austin D'Arcy again, Gurwin is really helpful and always pleasant....
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Comment on agent fees
Reasonable compared to other agents but I do believe there should be no additional fees for tenants as recommended by the government.
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“Really helpful and fast letting. Both Gurwin and Anna always ......”
5 Star Review
Feb 12,2018
By:
'Guilherme'
Feb 12,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W6
Lettings (as a Tenant)
Postcode: W6
0
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Really helpful and fast letting. Both Gurwin and Anna always being prompt to help and to answer any queries.
Would definitely recommend...
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“Both Anna and Gurwin has showed their being very professional. ......”
5 Star Review
Feb 12,2018
By:
'Diana'
Feb 12,2018
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: W6
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: W6
0
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Both Anna and Gurwin has showed their being very professional. Any time we had something to discuss about, they were there listening and very fast when something needed to be fixed...
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“The Gurwin very quick and good does his job. Very ......”
5 Star Review
Dec 25,2017
By:
'belapko'
Dec 25,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW4
Lettings (as a Tenant)
Postcode: TW4
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The Gurwin very quick and good does his job. Very good communication. With pleasure I will to ask him about any help in the future....
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“Helpfull as usual if we have even the smallest problem ......”
5 Star Review
Dec 13,2017
By:
'Simo'
Dec 13,2017
Services: Lettings (as a Tenant)
Rent PCM: £1111
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £1111
Postcode: W12
0
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Helpfull as usual if we have even the smallest problem they are always ready to help.
7 year in London and I've been with more then 10 agency, but untill now Austin D'arcy in Shepherd Bush is been the best!!!!!...
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Comment on agent fees
Nothing bad to say just great things!!!
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“Dealing with both Anna and Gurwin was such a pleasant ......”
5 Star Review
Oct 31,2017
By:
'Mel-S'
Oct 31,2017
Services: Lettings (as a Tenant)
Rent PCM: £2200
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Rent PCM: £2200
Postcode: W12
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Dealing with both Anna and Gurwin was such a pleasant experience. They were, and still are, extremely responsive and professional. I feel so lucky to have such great agents and with me throughout this tenancy....
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Comment on agent fees
I feel they were reasonable
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“The team at Austin D'Arcy were great in helping us ......”
5 Star Review
Oct 17,2017
By:
'ETaylor'
Oct 17,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
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The team at Austin D'Arcy were great in helping us move up to London. If there were any issues with the house, they were prompt in getting them fixed. One thing I really appreciated was the fact that they were very fast at replying to ...
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Comment on agent fees
Compared with other agents the fees were not bad.
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“We were looking to move into a new property as ......”
5 Star Review
Oct 02,2017
By:
'sotiroula'
Oct 02,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
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We were looking to move into a new property as quickly as possible. We found a property we liked through Austin D'arcy, and they were, thankfully, able to get everything sorted out within a little less than two weeks. The staff were really helpful and ...
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“We recently moved into a house in East Acton which ......”
5 Star Review
Sep 21,2017
By:
'Grace'
Sep 21,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Lettings (as a Tenant)
Postcode: W12
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We recently moved into a house in East Acton which is being managed by Austin D'arcy. We are so impressed with the service that has been provided by this agency, including the management of documents we had to sign and the excellent and polite customer ...
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“Very impressed with service, agents responded promptly to any issues ......”
5 Star Review
Sep 19,2017
By:
'PandaBear'
Sep 19,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W6
Lettings (as a Tenant)
Postcode: W6
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Very impressed with service, agents responded promptly to any issues we had with the property and those issues were solved as quickly as possible.
Property management was well organised with inventory and checkout both well run.
Very impressed with service overall....
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“Great service, I have been using Austin D'ARCY for years. ......”
5 Star Review
Aug 30,2017
By:
'Yatin'
Aug 30,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W68
Lettings (as a Landlord)
Postcode: W68
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Great service, I have been using Austin D'ARCY for years. They offer full management services for the rental market with efficiency....
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Comment on agent fees
Very reasonable rates.
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“We had no real issues with Austin Darcy, and we ......”
5 Star Review
Aug 29,2017
By:
'csg'
Aug 29,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W14
Lettings (as a Tenant)
Postcode: W14
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We had no real issues with Austin Darcy, and we were ok with their responses and actions. Would recommend, as we had a fair business....
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Comment on agent fees
ok
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“Very good in dealing with issues and keeps me informed ......”
5 Star Review
Aug 29,2017
By:
'Amrik'
Aug 29,2017
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: W12
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: W12
0
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Very good in dealing with issues and keeps me informed in a timely manner. Great management.
The suppliers are quite reliable....
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Comment on agent fees
Fees are middle of the market
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