Coapt
Brighton, BN2
4.1/5, 118 reviews
81% recommended
88% sales valuation accuracy
100% sales fee satisfaction

“Gemma and Adam do a fantastic job at being the ......”

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Nov 19,2013
Minithumbup
Gemma
Adam
By: 'Ashley'
Nov 19,2013
0 people found
this helpful
Gemma and Adam do a fantastic job at being the ones at MTM who are responsible for our properties. I have always found them highly professional in all the dealings that I have had with them. I highly recommend MTM Property Management as a company to do business with.
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Opening Hours
Address

Coapt
108a Lewes Road
Brighton
Brighton and Hove
BN2 4AE
01273 645797

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 100% £330,000 £330,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 0 24 20 1 0 2 0 2 3
Areas covered
  • BN1
  • BN2
  • BN3
  • BN4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
UKALA TPOS Sales TPOS
Latest Properties

No Properties

“For Bronte and Martha...”

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Feb 26,2021
Minithumbup
By: 'sophie'
Feb 26,2021
0 people found
this helpful
Bronte and Martha were incredibly helpful and kind to us when looking for a house, they were able to answer all questions with great insight and we can’t thank them enough for helping us find a great home that suits all of us! Really ...
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“Professionalism of Coapt...”

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Feb 17,2021
Minithumbup
Kayleigh
By: 'Ashley'
Feb 17,2021
0 people found
this helpful
For 10 years Coapt have been managing our properties and very happy with their service. Particularly appreciate Kayleigh Beal for her amazing efficiency and professionalism whenever I need assistance!...
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“Great staff...”

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Feb 05,2021
Minithumbup
By: 'Ernest'
Feb 05,2021
0 people found
this helpful
Martha was very kind and helpful, she gave us all the information needed and excellent at representing the house which important skills for this job....
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“Great staff and tour...”

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Feb 05,2021
Minithumbup
By: 'YounesC'
Feb 05,2021
0 people found
this helpful
We had a very informative and nice agent called Martha who gave us all the information we were looking for, gave us a good tour of the property and showed all of the features that the property had to offer. She was also very friendly....
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“I am a landlord and Coapt manage our properti......”

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Feb 04,2021
Minithumbup
Kayleigh
By: 'Ashley'
Feb 04,2021
0 people found
this helpful
I am a landlord and Coapt manage our properties. So good to always have Kayleigh to sort out finance issues. She is always well mannered and super efficient....
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“Fallen tree...”

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Jan 12,2021
Minithumbup
Grace
By: 'Mustafa'
Jan 12,2021
0 people found
this helpful
An incident occurred in my garden due to a neighbours tree that had fallen and broken my fence and wall, over the Christmas period. So I got in touch with Coapt as they were the letting agent for the house. And Grace Kifford answered our ...
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“An absolute scam...”

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Sep 07,2020
Minithumbdown
By: 'Ella'
Sep 07,2020
0 people found
this helpful
Rented a property with coapt for my first year at uni and they will try and take every last penny possible. I left my room exactly how it was at the start and I only got half of my deposit back, I was charged for ...
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“Awful experience....”

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Aug 29,2020
Minithumbdown
By: 'Ben'
Aug 29,2020
4 people found
this helpful
A very disappointing experience. Sorting out viewings was challenging enough, we had organised viewings for flats and houses that either CoApt didn't turn up to or didn't have the key for. Once we did get our flat, one of my flatmates got shown around the ...
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“Appalling letting agent....”

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Aug 27,2020
Minithumbdown
By: 'Jon'
Aug 27,2020
1 people found
this helpful
Appalling contract that protects only the landlord. It seems that all agencies are using similar tactics and it doesn't leave students with much choice in terms of contract. Communication with Coapt has been poor with little, late or no response to emails. Still waiting for ...
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“we have been informed by co apt that we the p......”

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Mar 30,2020
Minithumbdown
By: 'mat'
Mar 30,2020
3 people found
this helpful
we have been informed by co apt that we the parents will have to pay the overpriced rent for the dump my son and his friends live in despite the fact that they have had to leave the house due to the coronavirus breakout,our ...
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By: Emma Tiplady
Apr 01, 2020
View all comments (1)
Hello Mat, I am sorry to hear you have been affected by coronavirus. We of course want to help all our tenants and landlords through this difficult situation. At the moment the government has not announced that tenants are not liable to pay their rent and unfortunately many landlords are still tied in to paying their mortgages. However, landlords are encouraged to be flexible, they may be entitled to a mortgage holiday in which they can delay payments and can therefore pass this delay on to the ...

“we have been informed by co apt that we the p......”

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Mar 30,2020
Minithumbdown
By: 'mat'
Mar 30,2020
2 people found
this helpful
we have been informed by co apt that we the parents will have to pay the overpriced rent for the dump my son and his friends live in despite the fact that they have had to leave the house due to the coronavirus breakout,our ...
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“Lovely staff, dangerous mould....”

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Feb 09,2020
Minithumbdown
Koz
Charlotte
By: 'Phoebe'
Feb 09,2020
2 people found
this helpful
Please help, coapt! My windowsill has been so damp and rotted it's falling off for months, and fist sized mushrooms have been sprouting out of it all winter. Some scaffolding was put up outside my window for some reason, and air bricks have been put ...
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Attachments

Review file
Was this helpful? Yes
By: Emma Tiplady
Feb 10, 2020
View all comments (1)
Hi Phoebe, I am so sorry this issue has taken longer than we would like to resolve. On investigation I can see there has been a lot involved to get to this stage and frustratingly the previous works did not resolve the issue, our contractor is booked in to carry out further repairs this week. Thank you for being so patient this far, I understand it must be very frustrating. The management team are now aware of your issue and will be keeping a close eye on the situation, we will keep in contact ...

“Coapt Brighton review...”

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Nov 21,2019
Minithumbdown
By: 'Matilda'
Nov 21,2019
6 people found
this helpful
I cannot express how much I advise against using this letting agents, biggest mistake of my life. To cut a long story short I have paid £650 for a place I never even lived in, partly an £450 “exit fee” where I also had to pay to ...
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“TERRIBLE EXPERIENCE!!IF YOU ARE A STUDENT, ......”

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Oct 28,2019
Minithumbdown
By: 'Marco'
Oct 28,2019
3 people found
this helpful
Terrible experience!! If you are a student, do not go for this agency. They only care about money. They don't care about you at all. Prior to the renting, they are lovely and treat you very well. But they lie. Do not fall for it. ...
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By: Emma Tiplady
Oct 29, 2019
View all comments (1)
Hi Marco, I've just tried to call you as we take all feedback seriously and we genuinely care about our customers. We went above and beyond when you first moved to Brighton, we allowed you to move in without completing you money and paperwork, all in good faith. At no point have we lied or blackmailed you, we have informed you in order to exit your fixed term contract earlier than agreed, you need pay a £50 change of tenancy fee to cover the administration process. This is a permitted payment u ...

“Shocking handling...”

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Mar 13,2019
Minithumbdown
By: 'Concerned'
Mar 13,2019
5 people found
this helpful
I try to act as a guarantor for my sons student rent. They require quite some detail and seriously confidential information to be submitted to them , asking them about data confidentiality I got the following statement out of them : “Confidentiality We are unable to guarantee ...
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By: Emma Tiplady
Apr 16, 2019
View all comments (1)
Hello, I am sorry to read you have been unhappy with the process involved to act as a guarantor. I am sure you understand in order to protect all parties we need to carry out identity and circumstantial checks. I can assure you we work within the boundaries of best practice to secure your personal data and we are fully compliant with data protection legislation. We do of course take all security seriously , our full privacy policy can be viewed here https://www.coapt.co.uk/legal/ ...

“brightons worst letting agent...”

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Jan 11,2019
Minithumbdown
By: 'student'
Jan 11,2019
3 people found
this helpful
Anyone who is a student knows to be very friggin careful before going near these people. They changed their name from the infamous MTM recently to 'coapt' because even they admitted they had such a dire reputation. They obviously think students are stupid to fall ...
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Comment on agent fees
Absolute rip off. I calculated over a year I paid over £490 in various fees and charges. There were six of us..... £3k in their pocket
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By: Emma Tiplady
Jan 17, 2019
View all comments (1)
Hello, sorry to read you are unhappy. Our rebrand from MTM to Coapt was more than just a change in name, we've worked really hard to change our company ethos, processes and procedures to make sure our tenants don't feel the way you do. Your feedback is key to help us continue to develop and I would be keen to gain more information so I can investigate exactly where we went wrong. All our contractors have signed a SLA to confirm they will contact tenants before attending a maintenance issue, it i ...

“TERRIBLE...”

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Oct 26,2018
Minithumbup
By: 'TERRIBLE'
Oct 26,2018
3 people found
this helpful
Is the worst experience I have never had in my life. The people working them should ask themselves if they would like to be treated so. Before going to bed I hope your house has been cleaned professionally, in the way YOU understand it. Do ...
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“THANK YOU!...”

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Jul 24,2018
Minithumbup
Gavin
Alicia
By: 'Pete'
Jul 24,2018
1 people found
this helpful
I take great pleasure in sending my thanks and gratitude to all the team at Coapt. We rented a beautiful property in a lovely part of Brighton from Coapt some 3 years ago. I contacted the guys in April 2015 after a complex former landlord fiasco and ...
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Comment on agent fees
The agents fees are reasonable, which are clearly outlined in the pack made available.
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“Awful agency...”

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Jul 07,2018
Minithumbdown
By: 'Angry'
Jul 07,2018
4 people found
this helpful
This agency will lie to you so that they can cover up for rogue landlords who take months to make necessary repairs. We were expected to live without a sink, laundry machine, cooker or an openable window for months on end. Even after being told ...
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“Letting a property is a delicate balancing act: staff need ......”

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Oct 30,2017
Minithumbup
Gavin
By: 'Happy'
Oct 30,2017
0 people found
this helpful
Letting a property is a delicate balancing act: staff need to know the business inside out and the agent needs excellent systems. MTM has both: not just for run of the mill things like contracts and deposits and knowing the rules but also: ensuring conflicts ...
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Comment on agent fees
Value for money;
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“What a lovely young man! At a time that was ......”

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Oct 20,2017
Minithumbup
Adam
By: '10'
Oct 20,2017
0 people found
this helpful
What a lovely young man! At a time that was very stressful for us, he explained everything fully and completely, followed up by emailed paperwork confirming all the details as promised, making the whole process so easy and straightforward. Since then the whole team at ...
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Comment on agent fees
good
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“i have found MTM's service for landlords outstanding - friendly, ......”

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Oct 04,2017
Minithumbup
Syd
Gemma
By: 'Em'
Oct 04,2017
0 people found
this helpful
i have found MTM's service for landlords outstanding - friendly, helpful, great service, and with good contractors who charge a fair rate. Sydney, Rachel and Gemma are great people to work with, and I thoroughly recommend them....
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“After having great difficulties with another letting agent in Brighton ......”

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Oct 03,2017
Minithumbup
Syd
Rachel
By: 'Henry'
Oct 03,2017
0 people found
this helpful
After having great difficulties with another letting agent in Brighton I transferred my property to MTM under the management of Syd, Rachel and Gemma and I cannot praise them enough. They are highly personable, easy to contact and have good contractors that charge a fair ...
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Comment on agent fees
Fair
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“The first Letting Agent I've found that I respect and ......”

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Oct 03,2017
Minithumbup
Rachel
By: 'Bess'
Oct 03,2017
0 people found
this helpful
The first Letting Agent I've found that I respect and trust. From the top down they are people who work hard with very high standards. I feel my properties are well looked after and I have confidence in their contractors. Rachel and Gemma have been ...
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Comment on agent fees
Average - good considering the time they put into the work.
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“Daniel Taylor was extremely helpful and straightforward, he provided an ......”

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Sep 29,2017
Minithumbup
By: 'Jasmine'
Sep 29,2017
0 people found
this helpful
Daniel Taylor was extremely helpful and straightforward, he provided an excellent service, going above and beyond what is expected, in helping us move into an amazing home. Would definitely recommend him....
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Comment on agent fees
Average
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“MTM have helped us manage our student houses for a ......”

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Aug 30,2017
Minithumbup
Charlotte
Wesley
By: 'Philip'
Aug 30,2017
0 people found
this helpful
MTM have helped us manage our student houses for a while now and we are very happy with them. The team in Lewes Rd and most recently Charlotte , Wes and Sephy have always gone out of their way to help us out....
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“I first met Sydney Wilson from MTM Lettings when two ......”

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Aug 22,2017
Minithumbup
Syd
By: 'Sharon'
Aug 22,2017
0 people found
this helpful
I first met Sydney Wilson from MTM Lettings when two other estate agent's had not managed to rise to the challenge of renting my property out. Sydney came across very professional the first time I met him and was extremely confident that he could meet ...
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“I would like to thank Gavin and Adam from Mtm ......”

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Jul 21,2017
Minithumbup
Gavin
Adam
By: 'Adrian'
Jul 21,2017
0 people found
this helpful
I would like to thank Gavin and Adam from Mtm property services for the smooth transition into our new home from start to finish. I would recommend Mtm to anyone that is looking for a professional friendly team to assist in what is a very ...
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Comment on agent fees
Good
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“MTM were amazing with helping my find my property. They ......”

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Jul 17,2017
Minithumbdown
Syd
Gemma
By: 'Alexandra'
Jul 17,2017
0 people found
this helpful
MTM were amazing with helping my find my property. They were professional at all times and flexible with viewing times etc! They were very reassuring and helpful. Sydney was lovely and made me feel at ease when showing me round the property. Gemma and Rachel ...
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Comment on agent fees
N/A
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“Gavin and Alicia have been managing my properties for over 5 ......”

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Jul 14,2017
Minithumbup
Gavin
Alicia
By: 'Ian'
Jul 14,2017
0 people found
this helpful
Gavin and Alicia have been managing my properties for over 5 years now, and I am always amazed by their efficient and friendly approach. They are proactive, thorough and completely reliable - allowing me to take a step back and relax knowing its all in good ...
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Comment on agent fees
Competitively priced, and the service MTM provides is very good value
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No image available Charlotte
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Staff picture Gavin
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:30 PM 13/12/2017 by Dan Taylor

Awards won by Coapt, Brighton BN2 4AE


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