“Extremely disappointing experience. House not cleaned prior to moving in ......”

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Nov 13,2010
By: 'Beastie'
Nov 13,2010
1 people found
this helpful
Extremely disappointing experience. House not cleaned prior to moving in despite being told it would be by the agent, and it being stated in the contract. Complaint met with a thoroughly half hearted response. Will be looking to purchase a property next year and given our terrible experience with Horts as letting agents, they will not be getting our business in sales.
Was this helpful? Yes
By: Beastie
Mar 01, 2011
Too little response, too late - we had to instruct a solicitor and seek compensation through the legal process.
By: Adam Wellesley
Nov 15, 2010
I am sorry that you are still not happy. As you know I was in contact with you immediately I knew about the problem and have continued to try and resolve every issue that you have. You have my mobile number and my email address and can continue to call me at your convenience.

Adam Wellesley - Director, Horts Estate Agents

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