“Dreadful experience dealing with Acorn while trying to buy a ......”
1 Star Review
Nov 05,2013
By:
'adysladies'
Nov 05,2013
Branch: London, 30-32 Peckham Rye
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SE15
Branch: London, 30-32 Peckham Rye
Sales (Prospective customer)
Postcode: SE15
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Dreadful experience dealing with Acorn while trying to buy a share of freehold flat. Had offer accepted under the condition that the lease would be extended. Vendor and agent ignored questions and instructions on lease length for two months, then agent phones to ask about progress. When told we would not be buying it without lease extension (as per legal advice and mortgage availability) said that the vendor wouldn't be extending the lease, then put the property back on the market while expecting us to maintain our offer. When we withdrew, we were faced with guilt tripping and attempts at undermining our solicitor.
Acorn were rude, pressurising and unresponsive throughout the process. I understand that they work for the seller, but there's no need to treat buyers like this - we felt that we could not trust anything they said.
What agent could do to change your mind?
Be honest and responsive throughout the process, not undermine our solicitor
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