Martin & Co
Basingstoke, RG21
4.3/5, 146 reviews
85% recommended
88% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
89% lettings fee satisfaction

“The absolute worst agency in Basingstoke. Zero customer service skills. ......”

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Nov 06,2013
Minithumbdown
By: 'Customer'
Nov 06,2013
10 people found
this helpful
The absolute worst agency in Basingstoke. Zero customer service skills. Rude, agressive, money grabbing jobsworths. Paul & Viv the owners of the company bring their private life into the office - and I mean have full blown rows in front of staff & customers, including Paul having his lunch thrown at him & his shirt ripped by this nasty dragon of a woman. Neither have any background in lettings or property & no passion for the business, they just want your money. This will be why they are the most expensive agent in town, but the service is absolutely terrible as they just do not have a clue! Neither have any qualifications in lettings and refuse to become a member of any regulated body - or maybe as they're so under qualified they simply can't. Viv has on numerous occasions ended up in huge arguments with landlords in the office, and on one particular occasion has thrown a landlords keys out in the street screaming at him to fuck off out of her office. Simply revolting behaviour. They have been taken to court on numerous occasions for things like withholding client monies without having the legal right to do so. These are all things they fail to mention when giving out a spiel of crap to their customers. Paul has a severe case of small man syndrome, and rather than working on his customer service skills, he is too busy prank calling other agents, shouting at passers by who simply ask for directions and paying tramps to sleep in the doorway of the property explorers office - very business minded as you can tell. The turnover of staff is outrageous, with a total of 17 administrators in 1 year due to Viv being incapable of talking to any member of staff like they are actually human. She is a nasty common old witch, with no class & a revolting dress sense. They are an embarrassment to estate agency, and give Martin & Co a bad name. How they have remained open I have no idea. DO NOT USE THIS COMPANY!
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Opening Hours
Address

Martin & Co
26 London Street
Basingstoke
Hampshire
RG21 7PG
01256 859960

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 100% £136,000 £680,900
Lettings 95% 89% £450 £1,999
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
59 3 42 15 18 0 4 0 1 4
Areas covered
  • RG21
  • RG27
  • RG29
  • RG22
  • RG28
  • RG23
  • RG24
  • RG25
  • RG26
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA DPS
Latest Properties

No Properties

“Impressive and recommended...”

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Feb 23,2021
Minithumbup
Andrew
By: 'Ryan D'
Feb 23,2021
1 people found
this helpful
I was really impressed by the quality of service I received from the team at Martin & Co in Basingstoke. Renting a flat 2020 came with some unique challenges, but Martin & co really helped made it a smooth process. Andrew Sheldon went above and beyond the call ...
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“Highly recommended...”

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Feb 23,2021
Minithumbup
By: 'Jane'
Feb 23,2021
1 people found
this helpful
I have used Martins for my rental properties since 2008 and I can highly recommend them. They are better than some other agents I have tried, giving a great personal service, with excellent local and market knowledge and understanding of my needs as a landlord. Everyone ...
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“Professional and easy to deal with....”

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Feb 22,2021
Minithumbup
Andrew
Mica
By: 'Peter'
Feb 22,2021
1 people found
this helpful
Martin & Co have managed our rental flat for nearly two years and coordinated several tenancy changes professionally and with minimum of fuss. New tenants have been found and installed very quickly on each changeover. Very good on communications too....
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“Excellent service The staff all do their Jo......”

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Feb 21,2021
Minithumbup
By: 'Felicity'
Feb 21,2021
1 people found
this helpful
Excellent service The staff all do their Job as fully managed letting agents. They always keep us fully informed and offer a choice when it comes to doing work. We've moved over from another agent -extremely unhappy and dissatisfied with the previous agents' service. Martin ...
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“Excellent service, property based not far fro......”

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Feb 19,2021
Minithumbup
Andrew
By: 'Karolina'
Feb 19,2021
1 people found
this helpful
Excellent service, property based not far from my work place, lots of shops around. The agent has found the property very fast....
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“Dealt with Andrew Sheldon very knowledgeable ......”

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Feb 18,2021
Minithumbup
Andrew
By: 'Mr Benson'
Feb 18,2021
1 people found
this helpful
Dealt with Andrew Sheldon very knowledgeable and always quick to reply to anyone emails. I would highly recommend this man for any property needs...
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“Martin & co rental success...”

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Jan 12,2021
Minithumbup
Andrew
By: 'chris'
Jan 12,2021
3 people found
this helpful
After a very positive experience previously we returned to Martin & co to let another property. Their local knowledge was excellent and helped in obtaining a rental contract within a couple of days. The whole process was easy and seamless. Highly recommended!...
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“Just before Christmas we decided to rent out ......”

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Jan 09,2021
Minithumbup
By: 'Gerry'
Jan 09,2021
3 people found
this helpful
Just before Christmas we decided to rent out our apartment and we approached Andrew at Martin's with this in mind. No sooner said than was done, the apartment was rented out over Christmas with minimum fuss, to a couple and all necessary checks were completed. ...
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“We just move into our new property thanks to ......”

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Jan 09,2021
Minithumbup
By: 'Jesus Fernandez'
Jan 09,2021
3 people found
this helpful
We just move into our new property thanks to Martin and Co and the staff who help us move into our property. Just under month. There services and communication was spot on to me and my partner..very helpful and we can't thank them enough . ...
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“A Team...”

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Nov 25,2020
Minithumbup
Andrew
Lindsey
By: 'Cecilia'
Nov 25,2020
3 people found
this helpful
I recently rented a property through Martin&Co. I've been very impressed with the company - from my initial contact with the agent(Andrew Sheldon) right through to the team handing over the keys. They have all been very professional, helpful and friendly. Communication throughout ...
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“New flat rented...”

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Oct 27,2020
Minithumbup
By: 'Andy'
Oct 27,2020
2 people found
this helpful
We have just started to rent a flat with my partner and through all the process with Martin & Co everything went smoothly in terms of co-operation, communication and a real care. Very happy with your service. Thanks....
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“Best agent in Basingstoke...”

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Oct 22,2020
Minithumbup
Andrew
Lindsey
By: 'Jane'
Oct 22,2020
2 people found
this helpful
We have been letting our small property portfolio with Martin & Co for eight years now and have never, ever been disappointed by the service their whole team provides. From sales and marketing to maintenance and accounts, every member of the team is responsive, professional and ...
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“Martins Basingstoke - truly Professional company...”

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Oct 01,2020
Minithumbup
By: 'Ian'
Oct 01,2020
2 people found
this helpful
I retired in June and put my flat with Martins of Basingstoke. I had heard they were an upwards company and were growing - I wasn't disappointed - from day one they looked after this "newbie" on the flat letting ladder. I expected service but ...
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“Excellent experience renting through martin &......”

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Jul 10,2020
Minithumbup
Andrew
Mica
By: 'leanne'
Jul 10,2020
1 people found
this helpful
Excellent experience renting through martin & co. Andrew was brilliant in explaining and giving us updates. Really good process and really professional but genuine staff. Thanks again....
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“Impressed with the professional and easy service...”

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Jun 01,2020
Minithumbup
Andrew
Mica
By: 'Emily'
Jun 01,2020
1 people found
this helpful
I was very impressed with Martin & Co, Andrew was very knowledgable and thorough when it came to talking about and viewing the properties. He made everything happen quickly and very easily. Chloe and Mica were very personable and a pleasure to deal with too. It ...
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“I used Martin & Co to rent my flat recently to rent out my flat....”

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May 23,2020
Minithumbup
By: 'Fiorella'
May 23,2020
1 people found
this helpful
I used Martin & Co to rent my flat recently. They were extremely efficient and helpful. Communication via phone or email was easy and they replied to emails quickly. Their video viewings were fantastic. I went for the fully managed service, which was good value for ...
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“We have been using the services of Martin & C......”

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May 23,2020
Minithumbup
Andrew
Lindsey
By: 'Yvette'
May 23,2020
1 people found
this helpful
We have been using the services of Martin & Co for a number of years. They continue to be helpful, efficient and informative on all related matters with the letting of our properties. Despite the current difficult circumstances due to Covid-19 they have maintained contact throughout ...
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“Excellent service....”

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May 23,2020
Minithumbup
Andrew
By: 'Ann'
May 23,2020
1 people found
this helpful
Excellent service. Martin & Co very quickly found us a tenant for our flat. It was a rental flat that we had put up for sale with Martin & Co. When Covid-19 struck the selling market appeared to dry up so we decided to re-let....
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“Despite the extremely difficult circumstances......”

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May 20,2020
Minithumbup
By: 'Alan'
May 20,2020
1 people found
this helpful
Despite the extremely difficult circumstances brought on by Covid 19, the staff at Martin & Co found a tenant for our property and arranged everything professionally and efficiently. Everyone has been friendly and helpful throughout the process and we have felt supported all the way; a really ...
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“Very impressed with the service I have receiv......”

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May 16,2020
Minithumbup
Andrew
By: 'Tony'
May 16,2020
2 people found
this helpful
Very impressed with the service I have received so far. For personal reasons I needed to move in a hurry. Andrew was able to accommodate my needs and the whole process was a dream from start to finish. Everyone I have dealt with at Martin&...
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“We had a time critical need for a new rental property....”

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Apr 28,2020
Minithumbup
Andrew
By: 'Neil'
Apr 28,2020
1 people found
this helpful
We had a time critical need for a new rental property for our son. Typically, he'd left everything to the last minute running up to the end of current tenancy . We noticed a couple of properties available on the Martin & Co website that interested us. ...
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“Professional with good communication...”

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Apr 03,2020
Minithumbup
Andrew
Lindsey
By: 'Helene'
Apr 03,2020
1 people found
this helpful
Andrew and Lindsey were professional and courteous and very speedy in all our communications either by phone or email. We had a bit of a rocky road with finding the right purchaser but with their persistence and guidance got there in the end. They instilled ...
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“I had an excellent experience with Martin and Co...”

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Feb 06,2020
Minithumbup
By: 'dharmendra'
Feb 06,2020
1 people found
this helpful
I had an excellent experience with Mica and other people at the property management and they have helped me at every step....
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“Lindsay and colleagues were very helpful and ......”

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Jan 24,2020
Minithumbup
By: 'Baba'
Jan 24,2020
1 people found
this helpful
Lindsay and colleagues were very helpful and professional all through the period of looking for a property, viewing the property, etc. Thank you for your kind assistance and best wishes in your endeavours....
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“House Sale Process: Professional from start to conclusion...”

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Dec 13,2019
Minithumbup
Andrew
By: 'Maurice'
Dec 13,2019
2 people found
this helpful
I don’t often write a review but want to make an exception in the case of Martin & Co and in particular the Sales Manager Andrew Sheldon. We had a difficult house to sell as we had made many amendments and major alterations to the ...
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“Martins were very easy to deal with and profe......”

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Dec 08,2019
Minithumbup
Andrew
Lindsey
By: 'edward'
Dec 08,2019
1 people found
this helpful
Martins were very easy to deal with and professional throughout. I like it when an agent is proactive and just gets on with finding a tenant so the Landlord does not have any concerns. Great work....
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“Lindsey and colleagues have been so helpful h......”

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Dec 07,2019
Minithumbup
By: 'Jamie'
Dec 07,2019
1 people found
this helpful
Lindsey and colleagues have been so helpful helped us at every turn and would like to thankyou for everything the best estate agents around...
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“Mica and Andrew and indeed all the staff at t......”

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Dec 07,2019
Minithumbup
Andrew
Mica
By: 'Paul'
Dec 07,2019
0 people found
this helpful
Mica and Andrew and indeed all the staff at the Basingstoke office have always been prompt and pleasant over the years that we have dealt with them, and long may it continue...
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“Excellent service from start to finish. Andre......”

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Nov 24,2019
Minithumbup
Andrew
Lindsey
By: 'Abdelrahim'
Nov 24,2019
1 people found
this helpful
Excellent service from start to finish. Andrew and his team are very knowledgable and have a wealth of experience about the local market. Very honest advise from Andrew regarding who to target, and how to prepare the property. Also a professional service from Lindsey in ...
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“The expertise and prompt advice was extremely......”

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Nov 20,2019
Minithumbup
By: 'Sonia'
Nov 20,2019
0 people found
this helpful
The expertise and prompt advice was extremely helpful as first time landlords. The communication throughout the process was prompt and polite. We particularly liked the feedback provided after viewings....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:10 AM 27/10/2020 by allAgents

Awards won by Martin & Co, Basingstoke RG21 7PG


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