“The absolute worst agency in Basingstoke. Zero customer service skills. ......”
1 Star Review
Nov 06,2013
By:
'Customer'
Nov 06,2013
Branch: Basingstoke, 26 London Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: RG21
Branch: Basingstoke, 26 London Street
Lettings (Prospective customer)
Postcode: RG21
10
people found
this helpful
The absolute worst agency in Basingstoke. Zero customer service skills. Rude, agressive, money grabbing jobsworths. Paul & Viv the owners of the company bring their private life into the office - and I mean have full blown rows in front of staff & customers, including Paul having his lunch thrown at him & his shirt ripped by this nasty dragon of a woman. Neither have any background in lettings or property & no passion for the business, they just want your money. This will be why they are the most expensive agent in town, but the service is absolutely terrible as they just do not have a clue! Neither have any qualifications in lettings and refuse to become a member of any regulated body - or maybe as they're so under qualified they simply can't. Viv has on numerous occasions ended up in huge arguments with landlords in the office, and on one particular occasion has thrown a landlords keys out in the street screaming at him to fuck off out of her office. Simply revolting behaviour. They have been taken to court on numerous occasions for things like withholding client monies without having the legal right to do so. These are all things they fail to mention when giving out a spiel of crap to their customers. Paul has a severe case of small man syndrome, and rather than working on his customer service skills, he is too busy prank calling other agents, shouting at passers by who simply ask for directions and paying tramps to sleep in the doorway of the property explorers office - very business minded as you can tell. The turnover of staff is outrageous, with a total of 17 administrators in 1 year due to Viv being incapable of talking to any member of staff like they are actually human. She is a nasty common old witch, with no class & a revolting dress sense. They are an embarrassment to estate agency, and give Martin & Co a bad name. How they have remained open I have no idea. DO NOT USE THIS COMPANY!
10
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