Nov 07,2013
Minithumbdown
By: 'Dissapointed'
Nov 07,2013
0 people found
this helpful
I'm sorry, however reading through the other posts here, it nowhere near describes the service we have received!

We rented through Williams Lewis for a number of years. Wendy had been helpful in the past, however when our account moved over to Ruby we saw a dramatic drop in customer service. The typical response to any issues (for example, not having working hot water for a week) appears to be met with a ¢â‚¬Å“what do you want us to do about it¢â‚¬Â attitude, or the expectation that it was down to us to ¢â‚¬Ëœchase' up workmen (in our working hours) on their behalf if we wanted anything fixed. Persistent issues around the house were overlooked, forgotten about, or ¢â‚¬Å“not on record¢â‚¬Â. Essentially, we were made to feel that we were expected to just accept poor household amenities. We brought this to their attention on numerous occasions, but they quite frankly could not care less- responses suggested they didn't even read our concerns. I would also question the judgement of their ¢â‚¬Ëœodd job' maintenance workforce that seems to be used to fix the majority of issues. It felt as if it was their role to constantly make ¢â‚¬Ëœadjustments' to utilities which were clearly past their sell buy date to keep prices down and not bother the landlord with serious issues (great for the landlords pocket I guess- not so great if you're paying to live in the house!). When bigger issues occured, we were ifnormed by reliable plumbers that it was the result of a botched job.

I have rented through other agencies before, so I know it can be a difficult relationship at times, however this was by far the worst service all tenants connected to the property have received.

I would not recommend, unless you are comfortable with a slapdash and patchy service.
Was this helpful? Yes
By: Julian Lewis
Feb 20, 2014
i feel this review is somewhat unfair, whilst there have been some issues with the heating and hot water plumbers have always attended as soon as possible, normally within 24 hours. However when other contractors have tried to gain access the tenants themselves have not returned their calls.
The managing director of Williams Lewis inspected with one tenant to try and get an insight into the tenant dissatisfaction and when contractors trued to make appointments again the calls were not returned. i feel the tenants are not happy due to the fact they are not hearing the answers they want which does not necessarily mean bad practice by us, the agent. In short would we rent to these tenants again, probably not whilst they maintain the attitude they have so far.

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Williams Lewis & Co

26 Hartland Road Camden Town, London
Greater London
NW1 8DD

0207 267 7770

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