Universal Square, Manchester, M12
4.7/5, 2434 reviews
94% recommended
90% sales valuation accuracy
92% sales fee satisfaction
Springbok Estate Agents in Manchester

“The team were very helpful - I was kept informed ......”

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Nov 07,2013
Minithumbup
By: 'julie'
Nov 07,2013
0 people found
this helpful
The team were very helpful - I was kept informed all the way through, and my property achieved the expected price My solicitor was so impressed with the way things were handled that she will be recomending Spring bok to other clients
Was this helpful? Yes
By: Springbok Properties
Jan 13, 2014
Thank you for taking the time to complete a review. Your feedback has been passed to the relevant staff. We are extremely happy to hear that you felt we were helpful. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok

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Opening Hours
Address

Springbok Properties
1 Universal Square, Devonshire Street North
Manchester
Greater Manchester
M12 6JH
0800 068 7935

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 92% £22,500 £10,000,009
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 3 8 1 1129 51 1023 39 55 52
Areas covered
  • National
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Rankings
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“Extremely pleased with the service I received......”

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Feb 24,2021
Minithumbup
By: 'Sellee'
Feb 24,2021
0 people found
this helpful
Extremely pleased with the service I received. Ben was very friendly and helpful and made selling my house pleasurable. Thank you so much Ben for all your hard work . Fabulous company with amazing staff...
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By: Springbok Customer Services
Feb 25, 2021
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Thank you for taking the time to leave us your feedback, we’re very pleased to hear that you were very satisfied with the experience you had! We’ll pass your review on to Ben, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Ben has been a great help, and has done reall......”

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Feb 23,2021
Minithumbup
By: 'Chris'
Feb 23,2021
0 people found
this helpful
Ben has been a great help, and has done really well to get our flat sold in these difficult times....
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By: Springbok Customer Services
Feb 23, 2021
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Thank you very much for leaving us your feedback. We’re really pleased to have been able to help you sell your property! We’ll pass this back to Ben, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Buying with Springbok...”

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Feb 22,2021
Minithumbup
Ben
By: 'Sarah'
Feb 22,2021
0 people found
this helpful
Ben was excellent and put me at east, he explained the process clearly and was very helpful. The whole process was smooth and wrapped up quickly....
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By: Springbok Customer Services
Feb 22, 2021
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We are really happy to hear that you had such a positive experience with us! We’ll pass this feedback on to Ben, too. Thank you for taking the time to leave us a review. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Ben was able to target the right people and h......”

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Feb 21,2021
Minithumbup
By: 'Dan'
Feb 21,2021
0 people found
this helpful
Ben was able to target the right people and he was good at communicating. More notice of a viewing next time would help....
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By: Springbok Customer Services
Feb 21, 2021
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Thank you very much for taking the time to leave us your feedback. We’re really pleased to hear that you were satisfied with our services! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“After having an absolute nightmare trying to ......”

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Feb 19,2021
Minithumbup
Jessica
By: 'Soozym71'
Feb 19,2021
0 people found
this helpful
After having an absolute nightmare trying to purchase a new home, it was refreshing to receive such a speedy, no nonsense approach from Jessie. We had viewed many properties with different agents, and some had been downright rude or has been unable to secure us ...
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Was this helpful? Yes
By: Springbok Customer Services
Feb 21, 2021
View all comments (1)
Thank you so much for taking the time to leave us this wonderful review - It was an absolute pleasure to read and to hear that you are so happy with our service. We will certainly pass this back to Jessie who we’re sure will be really glad to hear it too. We’re especially glad to know that you would recommend us to others! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Highly Recommend Springbok...”

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Feb 19,2021
Minithumbup
By: 'Kate Allison'
Feb 19,2021
0 people found
this helpful
I have been super impressed with the efficiency of the Springbok process. As a buyer it was reassuring that we could pay a deposit to secure our agreement and take it off of the market. Bethan Wilkins was our main point of contact and was ...
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Was this helpful? Yes
By: Springbok Customer Services
Feb 21, 2021
View all comments (1)
Thank you very much for leaving us your feedback! We are so pleased to hear that you found our exclusive purchase option for buying useful and that you would recommend our services. We’ll pass this onto Bethan, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“A great buying experience...”

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Feb 16,2021
Minithumbup
Ryan
By: 'Laura from Newcastle'
Feb 16,2021
0 people found
this helpful
My husband and I bought a property where Springbok was the agent and we had the pleasure of dealing with Ryan Ruscoe and Becci Kennerley. Both were prompt, helpful and professional in all our dealings with them. Becci was fantastic as our sales progressor and ...
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Was this helpful? Yes
By: Springbok Customer Services
Feb 16, 2021
View all comments (1)
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you had a great experience with us throughout and that you would recommend us - We’ll pass your feedback on to Becci and Ryan, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Misled to buy a property with no deeds....”

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Feb 16,2021
Minithumbdown
By: 'Artan'
Feb 16,2021
1 people found
this helpful
Misled to buy a property with no deeds. - I was told almost 7 months later that the property I was in the process of buying had no deeds, so would only gain a possessory title if I went ahead with the sale - I pulled ...
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“Could be better at getting back to people wit......”

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Feb 11,2021
Minithumbup
Ben
By: 'Lee'
Feb 11,2021
0 people found
this helpful
Could be better at getting back to people with viewing properties. But once we had the phone call to say we could view the property every thing was good....
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Was this helpful? Yes
By: Springbok Customer Services
Feb 15, 2021
View all comments (1)
Thank you for taking the time to leave us a review, we’ll certainly pass your feedback on to Ben, too. We’re pleased to hear that you had a good experience! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Good...”

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Feb 10,2021
Minithumbup
Michael
By: 'Paul'
Feb 10,2021
0 people found
this helpful
Michel was very helpful, he answered all my queries and kept me in the loop. Experience overall was very satisfactory....
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By: Springbok Customer Services
Feb 10, 2021
View all comments (1)
Thank you for taking the time to leave us your feedback, we’re very pleased to hear that you were very satisfied with the experience you had! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Springbok is the agent you need...”

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Feb 09,2021
Minithumbup
By: 'Steve'
Feb 09,2021
0 people found
this helpful
Previously I was with a high street agent. Their performance was terribly, zero feedback and I was constantly having to chase them up!!. Springbok have been the exact opposite and I can honestly say their performance has amazed me. I receive frequent updates and now ...
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Was this helpful? Yes
By: Springbok Customer Services
Feb 09, 2021
View all comments (1)
Thank you so much for taking the time to leave us a review. We’re so pleased to hear that we were able to achieve a sale for you on your property within such a fast timeframe! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Excellent service...”

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Feb 09,2021
Minithumbup
By: 'Benecj'
Feb 09,2021
0 people found
this helpful
Excellent service we dealt with a very good team Lucy Mike & Ben, always kept us informed of everything that was going on and recieved offer on house after 4 days. Would definitely recommend...
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Was this helpful? Yes
By: Springbok Customer Services
Feb 09, 2021
View all comments (1)
We are really happy to read this review, thank you for taking the time to leave it, we’ll pass your feedback onto all the he relevant team members. We are so pleased that you had such great service and that you would recommend us. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“I couldn't be more pleased with the whole tea......”

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Feb 08,2021
Minithumbup
By: 'Mirela'
Feb 08,2021
0 people found
this helpful
I couldn't be more pleased with the whole team at Springbok who had my property sold in less than 2 weeks....
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Was this helpful? Yes
By: Springbok Customer Services
Feb 08, 2021
View all comments (1)
Thank you for taking the time to leave us your feedback! We’re so happy to hear that we could achieve the sale for you so quickly, we’ll pass your review onto the relevant team members. Congratulations! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“1st time buyers...”

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Feb 08,2021
Minithumbup
By: 'Joey'
Feb 08,2021
0 people found
this helpful
Very helpful as we are 1st time buyers especially Victoria Coffey she took the time to explain and to answer any questions we had....
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“Ben Taylor was very efficient at handling my ......”

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Feb 03,2021
Minithumbup
Ben
By: 'Tracey'
Feb 03,2021
0 people found
this helpful
Ben Taylor was very efficient at handling my request to book a viewing on a property I liked and in making an offer on the property....
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Was this helpful? Yes
By: Springbok Customer Services
Feb 03, 2021
View all comments (1)
Thank you very much for taking the time to leave us a review! We’ll certainly pass it onto Ben, too. We’re really pleased to have been able to help you purchase a property! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Good service for our house sale with SpringbokOWe found that Springbok Properties provided a......”

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Jan 29,2021
Minithumbup
Lewis
By: 'Anne'
Jan 29,2021
0 people found
this helpful
We found that Springbok Properties provided a clear and professional service. The initial contact was good with a clear explanation of the different routes to selling a property. We opted for the market value with viewings option. We were disappointed that we did not get ...
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Was this helpful? Yes
By: Springbok Customer Services
Feb 01, 2021
View all comments (1)
We’re so pleased to read this wonderful review! We’ll certainly pass it on to Lewis who we’re sure will be glad to hear it, too. We’re really glad that we could achieve a sale for you. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Great customer service. Ben was very helpful ......”

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Jan 27,2021
Minithumbup
Ben
By: 'Jordan Trindade'
Jan 27,2021
0 people found
this helpful
Great customer service. Ben was very helpful throughout the purchasing process, being readily available to provide information which was always communicated clearly and succinctly....
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Was this helpful? Yes
By: Springbok Customer Services
Jan 27, 2021
View all comments (1)
We’re so happy to have been able to help you purchase a property, we’ll certainly pass this onto Ben, too! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Ben Taylor was excellent. Happy and helpful a......”

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Jan 27,2021
Minithumbup
Ben
By: 'Ms'
Jan 27,2021
0 people found
this helpful
Ben Taylor was excellent. Happy and helpful at all times. Helped with a difficult decision with using this way of selling my property...
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Was this helpful? Yes
By: Springbok Customer Services
Jan 27, 2021
View all comments (1)
Thank you for leaving us this review! We’re happy to hear that you had a great experience and will pass this feedback back to Ben. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Absolutely Amazing!...”

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Jan 27,2021
Minithumbup
By: 'Amanda'
Jan 27,2021
0 people found
this helpful
Absolutely amazing service from all I have spoken to so far, but especially from Jessie Thornton; nothing was too much trouble and she always replied quickly. She was a pleasure to deal with as she was extremely friendly and helpful. A credit to Springbok Properties....
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Was this helpful? Yes
By: Springbok Customer Services
Jan 27, 2021
View all comments (1)
Thank you so much for taking the time to leave us your feedback. We are really pleased to hear that you had such an excellent experience with us and we’ll certainly be passing this onto Jessie who we’re sure will be really glad to hear it! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Lewis Buddle sold my house in 1 1/2 weeks...”

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Jan 27,2021
Minithumbup
Lewis
By: 'Tracey A'
Jan 27,2021
0 people found
this helpful
Lewis Buddle sold my house efficiently and professionally, for more than the asking price, in 1 1/2 weeks. Springbok are more expensive but If you need a quick sale then they are worth the money....
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Was this helpful? Yes
By: Springbok Customer Services
Jan 27, 2021
View all comments (1)
Thank you so much for leaving us a review. That is excellent to hear how quick the sale could be achieved for you! Congratulations. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“My house is sold yay!!!...”

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Jan 26,2021
Minithumbup
Ben
By: 'Marek&Nela'
Jan 26,2021
0 people found
this helpful
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐...! I would like to highly recommend Ben from Springbok . He kept me informed and updated 100%perfect!!!! So happy thank you so much. Bardzo polecam Ben Taylor z Springbok!!...
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Was this helpful? Yes
By: Springbok Customer Services
Jan 26, 2021
View all comments (1)
How wonderful to hear that you had such a great experience with us! We’re really pleased to have been able to help you. Thank you for leaving us your feedback. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Helpful and efficient...”

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Jan 25,2021
Minithumbup
By: 'Michael'
Jan 25,2021
0 people found
this helpful
Victoria Coffey has been helpful throughout the whole process. She understood what price I was hoping to achieve from my sale and always worked hard to achieve that for us. I would recommend Springbok and most importantly Victoria to anyone who wants a easy process ...
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Was this helpful? Yes
By: Springbok Customer Services
Jan 25, 2021
View all comments (1)
Thank you so much for leaving us this review! We’re so happy to have been able to help you achieve a sale on your property and it’s lovely to hear that you would recommend us. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Perfect service from Vicky......”

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Jan 24,2021
Minithumbup
By: 'Sophie'
Jan 24,2021
0 people found
this helpful
We enquired about a viewing of a house on a Sunday and we had a reply within hours to view the house on the Monday. We viewed the house and contacted Springbok when we got home as we had decided we’d like to put ...
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Was this helpful? Yes
By: Springbok Customer Services
Jan 25, 2021
View all comments (1)
Thank you for taking the time to leave us a review, we’ll certainly pass it on to Vicky, too! It’s wonderful that you have had such a positive experience with us and we’re so glad to hear that you are now moving onto the next stage of your purchase. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Excellent service from start to finish .Ben a......”

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Jan 15,2021
Minithumbup
Ben
Sam
By: 'Josephine Currie'
Jan 15,2021
0 people found
this helpful
Excellent service from start to finish .Ben and Sam/ Launna totally professional and you feel they know what they are doing .I was alittle worried at first but my fears were soon put at ease .I Felt safe at all times as with each viewing ...
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By: Springbok Customer Services
Jan 17, 2021
View all comments (1)
Thank you very much for taking the time to leave this review for us. We’re so glad to hear that you had such an excellent experience and that we could achieve the sale on your property! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“So far so good! Ben has handled our property ......”

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Jan 14,2021
Minithumbup
Ben
By: 'Jennifer'
Jan 14,2021
0 people found
this helpful
So far so good! Ben has handled our property really well and got us an offer quick which was the goal. He always returned my call or text even though he must have been busy with other jobs....
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By: Springbok Customer Services
Jan 14, 2021
View all comments (1)
Thank you so much for taking the time to leave us this review. We’re so glad to have been able to achieve the right offer for you and within a quick timeframe as you wished. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE

Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.


If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.

CustomerServiceManager@springbokgroup.co.uk

Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH

To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.


www.tpos.co.uk


The Property Ombudsman Ltd

Milford House

43-55 Milford Street

Salisbury Wiltshire SP1 2BP


Telephone: (01722) 333306

Email: admin@tpos.co.uk
Last updated at 10:14 AM 29/04/2016 by allAgents

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Springbok Properties

Branch - Universal Square, Manchester, M12