Featured Review
a
“We had been looking for some where to live for ......”
5 Star Review
Apr 25,2013
By:
'Alice'
Apr 25,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH7
Lettings (as a Tenant)
Postcode: RH7
11
people found
this helpful
We had been looking for some where to live for a while now and the search has been difficult. Throughout the period I have used many different agents, who I would never use again due to the pure rudeness of staff members. However I can ...
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11
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Featured Review
a
“Myself and my friend had been looking for a suitable ......”
5 Star Review
Jun 12,2015
By:
'Jessica'
Jun 12,2015
Services: Lettings (as a Tenant)
Rent PCM: £975
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Tenant)
Rent PCM: £975
Postcode: RH6
3
people found
this helpful
Myself and my friend had been looking for a suitable apartment/flat to rent within Horley due to both working at Gatwick Airport. After viewing several properties with other letting agencies, we still had not found a property which best suited our needs, after seeing ...
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3
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Featured Review
a
“Darren Broom Came on board a little over a week ......”
5 Star Review
Apr 19,2013
By:
'Iain'
Apr 19,2013
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Landlord)
Postcode: RH6
13
people found
this helpful
Darren Broom Came on board a little over a week ago from the Crawly office, when he called me saying that he had someone in his office that was interested in viewing my property, while the house was not up with the Crawely office, he ...
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13
people found
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Featured Review
a
“I would say Rebecca is the best agent representing us ......”
5 Star Review
Nov 03,2014
By:
'Happy'
Nov 03,2014
Services: Lettings (as a Landlord)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Landlord)
Rent PCM: £1150
Postcode: RH6
3
people found
this helpful
I would say Rebecca is the best agent representing us that we have ever had. I live abroad and trust impliedly in this agents ability to represent our interest with respect to our property. She is honest, efficient, dedicated, caring, and most of all professional. ...
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3
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this helpful
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Featured Review
a
“As I had to find a property quite quickly due ......”
5 Star Review
Aug 31,2012
By:
'Stuart'
Aug 31,2012
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
7
people found
this helpful
As I had to find a property quite quickly due to some unforeseen circumstances, Stacey kept in communication with myself on several occasions, she helped quite a lot and saved the property for as long as possible even tho there had been several prospective tenants. ...
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7
people found
this helpful
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“Outstanding customer service...”
5 Star Review
Jan 13,2021
By:
'Leejames'
Jan 13,2021
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR1
Lettings (as a Tenant)
Postcode: SR1
0
people found
this helpful
F.A.O Horley branch
Choose choices !!
I strongly and highly recommend you use choices.
I am a tenant of a management company which has been taken over by choices and wow !! The customer service you receive from the moment of picking up the phone ...
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0
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“Excelent standard of service and communications throughout...”
5 Star Review
Dec 18,2019
By:
'tony'
Dec 18,2019
Services: Sales (as a Vendor)
Sold price: £370
Would you recommend?: Yes
Postcode: RH6
Sales (as a Vendor)
Sold price: £370
Postcode: RH6
0
people found
this helpful
Much appreciation for all the viewings and work Andrew and Curtis put in to get a house sold. We received a very efficient, friendly and professional service with excellent communications throughout and would have no hesitation recommending to others....
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0
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1 Star Review
May 29,2019
By:
'Amy'
May 29,2019
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: No
Postcode: RH19
Lettings (as a Tenant)
Rent PCM: £875
Postcode: RH19
3
people found
this helpful
It is no wonder they ask you to write a review before completion.
Further to my other review we got our keys and unfortunately everything went down hill. Choices had no part in checking us in, things were broken and the property was not cleaned ...
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Comment on agent fees
Why did we have to pay fees?? What did choices actually do to justify them??
3
people found
this helpful
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“Superb Customer Service...”
5 Star Review
May 28,2019
By:
'Mr'
May 28,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EAST
Lettings (as a Tenant)
Postcode: EAST
0
people found
this helpful
Katie was our viewing agent who showed us the property twice. Every member of our family commentated how helpful and friendly she was. Her professionalism was outstanding and things ran very smoothly, with her updating us at every opportunity. She is a real asset to ...
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Comment on agent fees
The agents fees were competitive with the market.
0
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“poor service unprofessional...”
1 Star Review
Apr 01,2019
By:
'broadmead'
Apr 01,2019
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: RH69
Lettings (as a Tenant)
Rent PCM: £850
Postcode: RH69
2
people found
this helpful
What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, ...
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Comment on agent fees
very poor. Not the cheapest though their service should warrant that!
2
people found
this helpful
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5 Star Review
Mar 28,2019
By:
'Amy'
Mar 28,2019
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: Yes
Postcode: RH19
Lettings (as a Tenant)
Rent PCM: £875
Postcode: RH19
0
people found
this helpful
Katie is very polite, easy to get hold of and makes sure you have all the information you need. We viewed two properties which were both exactly as described and I decided to put a deposit on one of them. Both viewings were professional, not ...
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0
people found
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“A fantastic business and Andrew is extremely professional...”
5 Star Review
Mar 20,2019
By:
'Darren'
Mar 20,2019
Services: Surveys
Would you recommend?: No
Postcode: PO30
Surveys
Postcode: PO30
0
people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
0
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“A fantastic business and Andrew is extremely professional...”
5 Star Review
Mar 20,2019
By:
'Darren'
Mar 20,2019
Services: Surveys
Would you recommend?: No
Postcode: PO30
Surveys
Postcode: PO30
0
people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
0
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“A fantastic business and Andrew is extremely professional...”
5 Star Review
Mar 20,2019
By:
'Darren'
Mar 20,2019
Services: Surveys
Would you recommend?: No
Postcode: PO30
Surveys
Postcode: PO30
0
people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
0
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“Totally regret letting my property through Choices...”
1 Star Review
Apr 09,2018
By:
'Livid'
Apr 09,2018
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: No
Postcode: RH6
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: RH6
4
people found
this helpful
Our house in Horley had been let through Choices for about 8 years. When we decided to take back our house (as my parents would be moving in) we were disgusted and appalled to see the state of it. It was completely uninhabitable. In fact, even ...
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4
people found
this helpful
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“Choices charges the most expensive check out services. They charge ......”
1 Star Review
Mar 17,2017
By:
'Disgruntle'
Mar 17,2017
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: No
Postcode: RH6
Lettings (as a Landlord)
Rent PCM: £950
Postcode: RH6
2
people found
this helpful
Choices charges the most expensive check out services. They charge my tenant and I for the checkout a total sum of £275.00 and they are so inefficient in refunding the tenant's deposit. The person dealing with this is Daniella.
I will NOT ever use them again ...
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Comment on agent fees
Their fees are ridiculous - charge for increasing the rent, for extending the lease, inventory check in and out (both tenant and landlord had to pay them) I can only tell what I paid as landlord, heavens know what the poor tenant had to pay
2
people found
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“Haven't dealt with several letting agency's and agents choices were ......”
5 Star Review
Feb 24,2017
By:
'Craig'
Feb 24,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH1
Lettings (as a Tenant)
Postcode: RH1
1
people found
this helpful
Haven't dealt with several letting agency's and agents choices were the most attentive to my needs and helped me through a difficult time in terms of a property search an even though my situation was having to be dealt with in a rush they did ...
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Comment on agent fees
Excellent agent fees and bar far the most competitive you will find
1
people found
this helpful
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“Having utilised the efficient service Choices provide for many years ......”
5 Star Review
May 30,2016
By:
'Jake'
May 30,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN3
Lettings (as a Landlord)
Postcode: BN3
2
people found
this helpful
Having utilised the efficient service Choices provide for many years now, I am more than satisfied with the quality and speed of the process. Customer services, for both landlords and tenants alike, is very strong and boasting experience.
Usually I have dealt with the branch ...
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Comment on agent fees
Brilliant
2
people found
this helpful
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“I used choices recently for purchase of flat to rent ......”
5 Star Review
May 17,2016
By:
'Rod'
May 17,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH19
Lettings (as a Tenant)
Postcode: RH19
1
people found
this helpful
I used choices recently for purchase of flat to rent for me and son my.
I am sincerely thank you for your service skills and will choose to speak with you friendly ladies again if need to....
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Comment on agent fees
I thought this was most acceptable
1
people found
this helpful
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“I have been a landlord of choices for a while ......”
5 Star Review
May 17,2016
By:
'Peter'
May 17,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Landlord)
Postcode: RH6
1
people found
this helpful
I have been a landlord of choices for a while now and after losing a little confidence with renting my property, I spoke with Emma in the branch. She assured me of my concerns and dealt with them straight away as she had told me ...
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Comment on agent fees
Acceptable
1
people found
this helpful
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“Service with a smile! Verity was my agent, nice and ......”
5 Star Review
May 09,2016
By:
'Michael'
May 09,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Tenant)
Postcode: RH6
1
people found
this helpful
Service with a smile! Verity was my agent, nice and friendly and really knew her stuff about the rental process - as I've not had to rent before I had lots of questions for her. Highly recommendable agency....
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Comment on agent fees
Understandable
1
people found
this helpful
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“Where to start? Choices have been absolutely wonderful over the ......”
5 Star Review
Apr 25,2016
By:
'Jack'
Apr 25,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH7
Lettings (as a Tenant)
Postcode: RH7
1
people found
this helpful
Where to start? Choices have been absolutely wonderful over the years found us a couple of homes now. What with the grandkids and everything we have had to move again so we have more space. The young lady who kindly assisted us we believe was ...
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Comment on agent fees
All in order
1
people found
this helpful
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“Verity Price was very helpful in arranging view of the ......”
4 Star Review
Apr 19,2016
By:
'Alex'
Apr 19,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH19
Lettings (as a Tenant)
Postcode: RH19
0
people found
this helpful
Verity Price was very helpful in arranging view of the new property and also in the decision making that eventually worked well....
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0
people found
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“I used Choices to find somewhere for my husband and ......”
5 Star Review
Apr 18,2016
By:
'Maria'
Apr 18,2016
Services: Lettings (as a Tenant)
Rent PCM: £1275
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Tenant)
Rent PCM: £1275
Postcode: RH6
1
people found
this helpful
I used Choices to find somewhere for my husband and I to rent. We went into the Horley office and were swiftly welcomed by Verity who sat us down, offered us a warm drink each as it was miserable outside and then listened to our ...
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Comment on agent fees
Good
1
people found
this helpful
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“Stephen has been a fantastic help with our property search ......”
5 Star Review
Feb 04,2016
By:
'Dave'
Feb 04,2016
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CR0
Sales (as a Buyer)
Postcode: CR0
0
people found
this helpful
Stephen has been a fantastic help with our property search and selection. After meeting him at the open house, he and his colleagues were very welcoming and well-informed, answering all of the questions we had. He was on hand for a call or via email ...
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0
people found
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“Rebecca and Rhys were very helpful and understanding throughout the ......”
5 Star Review
Jan 25,2016
By:
'Rebecca'
Jan 25,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Tenant)
Postcode: RH6
1
people found
this helpful
Rebecca and Rhys were very helpful and understanding throughout the whole process and we really appreciated everything they did to accommodate our needs. They listened to our particular requests and requirements and were great throughout....
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Comment on agent fees
Fees are very competitive and fair
1
people found
this helpful
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“Very helpful, friendly and keen. I felt confident that staff ......”
5 Star Review
Jan 04,2016
By:
'Dawn'
Jan 04,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RH10
Lettings (as a Landlord)
Postcode: RH10
1
people found
this helpful
Very helpful, friendly and keen. I felt confident that staff wanted to help and were experienced. All staff were approachable....
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Comment on agent fees
Seem fair
1
people found
this helpful
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“Very helpful phonecall, extremely friendly and answered all my questions...”
5 Star Review
Dec 09,2015
By:
'WH'
Dec 09,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Tenant)
Postcode: RH6
1
people found
this helpful
Very helpful phonecall, extremely friendly and answered all my questions...
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1
people found
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“Very good service. Quick and easy move in. Second visit ......”
5 Star Review
Nov 30,2015
By:
'Sophia'
Nov 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Tenant)
Rent PCM: £750
Postcode: RH6
4
people found
this helpful
Very good service. Quick and easy move in. Second visit was requested and this was done with efficiency. It was also possible for the move in date to be moved two days prior so that we could move in on the weekend. Rebecca and Joe ...
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4
people found
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“Rebecca was always at the other end if the phone ......”
4 Star Review
Nov 26,2015
By:
'Charlotte'
Nov 26,2015
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: Yes
Postcode: RH7
Lettings (as a Tenant)
Rent PCM: £875
Postcode: RH7
2
people found
this helpful
Rebecca was always at the other end if the phone to answer any questions I had pkus was very prompt with her replies...
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2
people found
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