Nov 15,2013
By: 'Ben'
Nov 15,2013
1 people found
this helpful
Douglas Allen successfully sold our flat, but the whole set-up was very underwhelming. They got a great deal of people through the door, but took very little interest in the specifics of the property (none were detailed on the web/info sheet). In conversation with prospective buyers we found out that some information (regarding the lease and neighbours) that was being given was entirely inaccurate.

Once we had an offer, it felt like all interest was lost, and we struggled when we needed their help to arrange subsequent viewings, and pass on information (phone-calls and emails not returned etc). Eventually we gave up and communicated directly with the buyer, and resolved everything through them direct.

Certain members of staff were incredibly helpful; Dmitri and Lucy stand out, but generally, it feels very much like we sold our house despite the lack of interest from Douglas Allen
What agent could do to change your mind?
Showed more interest in the property, both pre and post offer. Responded more promptly to concerns we had. Very often queries were not chased up, and when we asked again, we were often told, \'I\'m sure it\'s fine\'
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Was this helpful? Yes
By: Rob wade
Nov 23, 2013
Dear Ben,
Thank you for your feedback Regarding your experiance with us, i'm sorry to hear that it was not the service you were expecting and I would happily speak to you regarding this? You can contact me via the branch if you wish to. On a positive note I'm glad that you were happy with Dmitri and Lucy and hope that your sale has now gone through.
Rob wade Group Partner

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Douglas Allen

1 Central Parade Hoe Street Walthamstow, London
Greater London
E17 4RT

0208 509 0092

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