Nov 15,2013
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By: 'Whitchurch resident'
Nov 15,2013
5 people found
this helpful
This is a warning to anyone who has the misfortune of living next door to a house rented out by Brockenhurst estate agent - MOVE!
I live next door to a property that has been let out since February 2013 and Brockenhurst Estate Agents are the lettings agent.
The first tenants turned out to be terrible neighbours yet despite us making over 40 separate complaints of noise and anti social behaviour, Brockenhursts claimed the tenants had not violated any of their lease agreement and the managing director even told me that we had to put up with it because we \'lived on an estate\', (which incidentally we don\'t).
Brockenhursts also told the tenants who had made noise complaints against them so the tenants then deliberately set out to make our life hell. I was frightened, intimidated and became ill and depressed, yet Brockenhursts still maintained there was nothing wrong and renewed the tenants lease for a second term. If it hadn\'t been for the police and the council - a huge \'thank you\' to the local police for protecting me and Basingstoke and Deane Borough Council for monitoring the noise - Brockenhursts would never have done anything.
Thankfully after 9 months of noise the bad tenants were finally evicted, but have left behind a large infestation of rats in the garden - and which despite Environmental Health confirming this is this case and asking Brockenhursts to sort out, Brockenhursts are claiming there isn\'t a problem! We have photographs of the rats that Brockenhursts say don\'t exist and of all the tunnels Brockenhursts say the rats haven\'t dug and as yet they still refuse to take the matter seriously. And so the fight continues.
I would never recommend this estate agents to anyone. I have found them patronising in the extreme and the managing director to be rude and dismissive. They only respond to emails or letters if they are threatened with legal action, and their lack of care have made our lives a misery.
What agent could do to change your mind?
To take complaints seriously rather than ignoring letters and emails unless threatened with legal action. To get off their backsides and actually look into complaints properly rather than sit in the office and make a few calls or fire off the odd email or two. To stop being rude, dismissive and patronising. And not to think that anyone who makes a genuine and valid complaint as an idiot. In short, to actually care about the community they are making a great deal of money out of.
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Brockenhurst Estate Agents

3 Winchester Street Whitchurch
Hampshire
RG28 7AH

01256 892 222

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