“The agency is very nice at the beginning and tend ......”
2 Star Review
Nov 14,2013
By:
'simi20113'
Nov 14,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N12T
Lettings (as a Tenant)
Postcode: N12T
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The agency is very nice at the beginning and tend to respond to queries via e-mail quickly. However with the actual maintenance there were some delays. This particular property had poor materials used in the bathroom, especially the bathroom panel. We were promised a refurbished house but we were dissapointed with the level of work done and mess left after. Even though this was reported, we were still charged for it because we did not continuously report that it kept falling out of place. This happened even though we only used the bathroom about 3 times during the entire tenancy.
The company also charge every time a late payment is made. This is fair but even when you let them know in advance that you may not have the money for a certain date they will still charge you. So be careful as this may add up and they will not notify you until the end of a quarter. Lastly, the agency charged for general cleaning even though we cleaned the property at the end.
In general they are very laid back throughout the tenancy but they will aim to charge you as much as they can with unexpected and minute items when it is time to return your deposit.
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