St Johns Wood London, London, NW8
4.8/5, 132 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
88% lettings fee satisfaction
Greenstone Estates click to visit our website

“I have been a long standing customer of Greenstone Estates ......”

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Nov 14,2013
Minithumbup
By: 'J.T.Glass'
Nov 14,2013
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I have been a long standing customer of Greenstone Estates and I am generally satisfied with their performance compared with other well-known London agents with whom I have had dealings in the past and with whom I have been very unhappy.

However, I must say that over the years I have also experienced some difficulties with Greenstone's management of my flat ( ie. badly monitored inventory work by an outside contractor, poor assessment of tenant's background, difficulties with lease preparations, accounting inaccuracies etc.and I have at times seriously considered moving to another company.

When Semra M-Ali joined the Greenstone's team, she was immediately faced with dealing with some of the outstanding difficulties that she had inherited from her predecessor. By adopting a positive approach, she managed to resolve most of them to my satisfaction.

Overall, I find that Semra is responsive to my requests and my tenancy problems and she promptly deals with them. My main complaint in the past has been about her style of management as she sometimes lacks that personal touch that a foreign landlord needs being so far away. (Examples of such are: relying on the tenant's confirmation of the quality of a subcontractors repair work done in the flat instead of checking herself; not personally checking out the tenant's complaints in the flat; not comparing market prices for new equipment ( which a flat owner would do if he had to buy a new fridge or cooker etc.) but instead adamantly relying on the company's nominated contractors, who tend to charge very high prices.). Semra has, however, been responsive to my complaints in this regard and I am now hopeful that she will continue to modify her style of management.

I expect to continue as a customer Greenstone's for the foreseeable future.

Lastly , I would add that it has been comforting in the past to know that Mr Lewis Green, a director of the company, has always been responsive if I ever have a need to speak to a senior in the company about a problem.
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Opening Hours
Address

Greenstone Estates
83 Boundary Road
St Johns Wood,London
Greater London
NW8 0RG
0207 625 1000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £387,000 £1,100,000
Lettings 94% 88% £550 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 0 68 3 6 0 11 0 17 0
Areas covered
  • NW8
  • St John\'s Wood
  • NW1
  • Regents Park
  • NW3
  • Hampstead
  • NW6
  • West Hampstead
  • W9
  • Maida Vale
  • W1
  • Marylebone
  • W2
  • Hyde Park
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“I decided to use Greenstone Estates for the s......”

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Mar 01,2021
Minithumbup
Jonathan
By: 'Jeremy McReddie'
Mar 01,2021
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I decided to use Greenstone Estates for the sale of my late parents property in St Johns Wood, because Greenstone are a local agent I trusted their appreciation of the local market to set a realistic & achievable sale price. Throughout the process from valuation to ...
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“Very efficient and professional service. Offe......”

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Jan 07,2021
Minithumbup
Sara
By: 'Matt'
Jan 07,2021
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Very efficient and professional service. Offered me a flat that was not yet on the market, which I ended up taking. No problems at all with the move in....
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“Highly recommended!...”

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Nov 13,2020
Minithumbup
Sara
By: 'PN'
Nov 13,2020
0 people found
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Sara and her team were responsive, understanding and always helpful. Sara really went out of her way to help us find a new place, and negotiate our offer. We are so grateful for all of her help and highly recommend her services....
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By: Lewis Green
Nov 13, 2020
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Thank you so much for the positive feedback. I means so much to us that you are happy - wishing you a very enjoyable tenancy ...

“Sara was very helpful with our apartment sear......”

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Aug 29,2019
Minithumbup
Sara
By: 'Aastha'
Aug 29,2019
0 people found
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Sara was very helpful with our apartment search! As international students who had never lived in the UK before, Sara sent us clear videos of the flat and was always available and quick to respond to any questions or concerns we had. We never had ...
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“Great agent...”

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Mar 13,2019
Minithumbup
Sara
Lewis
By: 'Donald'
Mar 13,2019
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Sara was very helpful with my tenancy application and helped me through the process from initial viewings to negotiation with landlord etc. Highly recommended....
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“Greenstones have represented me for 6 years, I have been continuously let , they have the highest level of professionalism....”

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Dec 11,2018
Minithumbup
Agata
Lewis
By: 'Happy'
Dec 11,2018
0 people found
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Excellent service, after 6 years I am still very happy with Greenstones. Lewis Green has been professional in all our dealings. Highly recommend...
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Comment on agent fees
Acceptable
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“sale of a flat at harben road nw64rn...”

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Nov 27,2018
Minithumbup
Jonathan
By: 'isaac'
Nov 27,2018
0 people found
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johnathan is a friendly professional agent. he worked very hard to make the sale happening even though i was away and had to wait long time to get the mortgage . he was very patient with me. always came when i needed to see the flat......
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“Review for Greenstone Estate...”

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Nov 19,2018
Minithumbup
Lewis
By: 'Matteo76'
Nov 19,2018
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Great & trustworthy local estate agent in NW6. Staff is helpful and quickly deals with any house issues. I highly recommend Greenstone Estates....
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“Amazing customer service...”

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Nov 19,2018
Minithumbup
Sara
By: 'Dacid'
Nov 19,2018
0 people found
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Sarah was brilliant with her service, she understood our requirements and was quick to fin us a perfect home. Her communication and response times awere outstanding....
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Average
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“Excellent and smooth...”

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Nov 19,2018
Minithumbup
Sara
Agata
By: 'David'
Nov 19,2018
0 people found
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Sara and Agata made our move easy and were always at hand to help. Thanks team for your excellent service....
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Comment on agent fees
Very reasonable.
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“Lovely estate agent in St John's Wood!...”

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Nov 16,2018
Minithumbup
By: 'Florence'
Nov 16,2018
0 people found
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I have been working with Greenstone on a professional level for a few years now and they are always a pleasure to work with. Very professional and always so friendly and helpful..would highly recommend!...
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“Lewis Green...”

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Nov 08,2018
Minithumbup
Lewis
By: 'Morphdwh'
Nov 08,2018
0 people found
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We have used Greenstone Estates for many years to market our properties throughout NW London and in particular would commend Lewis Green for his efficiency, his professionalism, but moreover, his user friendly attitude and his regular ability to get the offers that we want and ...
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Comment on agent fees
The lowest fees for the best service
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“Brilliant Greenstone...”

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Sep 07,2018
Minithumbup
Lewis
By: 'Grateful'
Sep 07,2018
0 people found
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We have used Greenstone as letting agents and also as our agent for a recent sale. We have asked their advice on numerous occasions. They have gone way beyond the call of duty - they have been very quick to react if there were any ...
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Comment on agent fees
The fees were absolutely reasonable and fair. Lewis and his team sprang into action whenever necessary, and certainly earned their fees.
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“Lewis done a great job selling our flat in St ......”

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Feb 06,2018
Minithumbup
Lewis
By: 'Nick'
Feb 06,2018
0 people found
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Lewis done a great job selling our flat in St Johns Wood. He is very professional and knowledgeable in the market. Lewis advised us along the whole process and I felt he always fought our corner when negotiating / liaising with our buyer which ended up ...
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Comment on agent fees
Greenstones fees are similar to the surrounding agents so I would say they are fair. However the service was excellent and I really felt Lewis had earned the fee through the process
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By: Lewis
Feb 06, 2018
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Thanks Nick. My pleasure and was to good to work with you. Best regards, Lewis ...

“Lewis and his team our excellent. We really enjoy working ......”

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Nov 03,2017
Minithumbup
Lewis
By: 'DANNY'
Nov 03,2017
0 people found
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Lewis and his team our excellent. We really enjoy working with them. They are professional, friendly and always stop on in everything they do....
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Comment on agent fees
great fee set up and very clear
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“We have been a tenant on a flat managed by ......”

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Sep 28,2017
Minithumbup
Lewis
By: 'Arnaud'
Sep 28,2017
0 people found
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We have been a tenant on a flat managed by Lewis during 3 years and it was our first 3 years in London. For a first experience and based on feedback you can find on internet i can definitely promote Greenstone as one of the best agency ...
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“Lewis and Semra are excellent members of staff weve been ......”

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Dec 22,2015
Minithumbup
Lewis
By: 'Lora'
Dec 22,2015
0 people found
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Lewis and Semra are excellent members of staff weve been their tenants for 2 years and they are always quick to help when we have a problem...
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“I bought a property through Greenstone (engaging with Irma & Lewis) ......”

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Sep 17,2015
Minithumbup
Lewis
By: 'NC'
Sep 17,2015
0 people found
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I bought a property through Greenstone (engaging with Irma & Lewis) over the summer of 2015. Overall I was very happy with the service I received, both Irma and Lewis were helpful and responsive, engaged with the Seller actively on my behalf and helped to smooth the ...
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“Excellent and professional service. Always quick to reply, very engaging ......”

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Sep 17,2015
Minithumbup
By: 'Jack'
Sep 17,2015
0 people found
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Excellent and professional service. Always quick to reply, very engaging and bright. A real joy to work with this letting agent after previous bad experiences at other firms....
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“Zain and Lewis went out of their way to help ......”

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Apr 14,2015
Minithumbup
Lewis
By: 'Mic'
Apr 14,2015
0 people found
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Zain and Lewis went out of their way to help us out. Zain contacted us when we were still in South Africa to set up viewings. He fetched us from a convenient place and took us to view properties based on our preferences. The property ...
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“After renting the property for almost eight years, I decided ......”

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Mar 04,2015
Minithumbup
Lewis
By: 'F'
Mar 04,2015
0 people found
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After renting the property for almost eight years, I decided it is time to buy. Luckily the landlord was willing to sell. Lewis helped in every aspect of the purchase, from agreeing sale price to completion. He made my life and my solicitor job much ...
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“Provided comprehensive information about all property details I requested was ......”

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Mar 04,2015
Minithumbup
By: 'Kdc'
Mar 04,2015
0 people found
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Provided comprehensive information about all property details I requested was past onto applicants. Enabled prompt negotiations to take place but only with the heist calibre tenants, as requested by me....
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“Letting my flat through Greenstone couldn't have been easier. Semra ......”

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Mar 03,2015
Minithumbup
By: 'Fariba'
Mar 03,2015
0 people found
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Letting my flat through Greenstone couldn't have been easier. Semra was very professional and informed about the whole rental process. I was abroad at the time, the team kept me informed of all the developments via email and phone during Christmas period and made sure ...
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“Lewis has been extremely useful in overseeing and ensuring the ......”

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Mar 03,2015
Minithumbup
Lewis
By: 'Miles'
Mar 03,2015
0 people found
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Lewis has been extremely useful in overseeing and ensuring the smooth running of the conveyancing process for me. He works on a principle of transparency and effective communication, making sure that any misunderstandings are addressed promptly and with care. It has helped overcome a few ...
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“I have dealt with Greenstone on a number of occasions. ......”

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Mar 03,2015
Minithumbup
Lewis
By: 'Anthony'
Mar 03,2015
0 people found
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I have dealt with Greenstone on a number of occasions. I have also felt 'looked after' and that Lewis Green always had my best interests at heart. There are times when he will say it's 'not for you' as he has taken the time to ...
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Staff picture Lewis
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Staff picture Sara
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Staff picture Agata
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Last updated at 3:53 PM 05/02/2015 by allAgents

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Greenstone Estates

Branch - St Johns Wood London, London, NW8