Appauling! Use with caution or at least try to deal with the landlord directly! If you fully understand your rights or have a good solicitor, and are prepared to stand up to them, then they are manageable, but there are plenty of other properties available for a lot less hassle!
Not only did they repeatedly lie about problems with plumbing, electricity, parking and basic standards of living, but also accused the tenant of creating the problems that were there before moving in, in addition to accusing the tenant of lying.
They have been rude, incompetent, evasive and totally unprofessional. I only hope that this does not extend to R n R's other offices.