Nov 13,2013
Minithumbdown
By: 'Ria'
Nov 13,2013
5 people found
this helpful
Terrible agency. NWA took pictures of our room as we were still moving out then proceeded to charge us a £50 fee per room (£150 in all) that was not specified in the cotnract for the \'mess\' (our personal belongings) that were left behind. It was not specified in our contract that we had to be out at a certain time of day and when we were DONE moving out the rooms had been swept, mopped and the linen had been washed. They were imaculately clean. They still charged us the cleaning fee. When we questioned this they sent us the picture of the room which had been taken whilst we were still moving out. The staff member who took the picture also helped himself to a few of my personal belongings.

After a lot of back and forth and after having to request that they look over the contract, they agreed that the pictures were taken before we had moved out and that there was no mandatory cleaning fee specified in the contract, and told us that they would refund the full ammount within a maximum of 28 days. As of today, nearly 20 days past the maximum 28 days, we have only just received a refund for two of the rooms, minus the £50 fee that they agreed they would not charge, and a refund of £0 for the third room.

We contacted the offices again and after a lot of back and forth, after being treated like an annoyance and without the respect we deserce as their previous tenants, we were told by the manager that if we wanted the full refund back we would have to take NWA to the small calims court.
What agent could do to change your mind?
If the people we dealt with had adhered to the contract then there would have been no issue. They acted unprofessionally and have kept our money unlawfully.
Attached Files
Was this helpful? Yes
By: Bob
Dec 11, 2013
So NWA is known not to pay on time - rent to landlords, and deposits to consumers. If NWA owes you any money please e-mail me at: claimyourdeposit@gmail.com with details. Regards
By: Bob
Dec 11, 2013
So NWA is known not to pay on time - rent to landlords, and deposits to consumers. If NWA owes you any money please e-mail me at: claimyourdeposit@gmail.com with details. Regards
By: JO
Nov 25, 2013
NWA LONDON DID NOT HAVE NOTHING TO DO WITH THIS CUSTOMER WE ARE A COMPLETE DIFFERENT COMPANY AND OUR REGISTER OFFICE IS 21 PRATT STREET LONDON NW1 0BG

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


NWA Estate Agents

1 Royal College Street Camden, London
Greater London
NW1 0RU

0207 3830878

Opening hours


As Seen On

Find the Best Agent to
Sell or Rent Your Home