Townends
Regents Englefield Green, Englefield Green, TW20
4.6/5, 105 reviews
92% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“It was too hard to find property for a student. ......”

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Nov 13,2013
Minithumbup
By: 'Azer'
Nov 13,2013
0 people found
this helpful
It was too hard to find property for a student. I have contacted 3-4 Letting Agencies, but there was 2-3 properties with my budget and what type of property I need. Lastly, I contacted the Townends and Adam. Adam was sending everything what they have got and came to market newly. He also sent all information additional pictures for me. I am really thankful for Adam and St. Jude's Road Townends, it is my 4th year in Egham, 4th year I use Townends. Thank you very much! :)
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Opening Hours
Address

Townends
19 St Judes Road
Englefield Green
Surrey
TW20 0BY
01784 434 304

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £190,000 £9,700,000
Lettings 100% 99% £650 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 2 13 2 38 3 36 0 3 1
Areas covered
  • TW20
  • Sunninghill
  • SL4
  • Virgina Water
  • SL5
  • Windlesham
  • GU20
  • GU25
  • Englefield Green
  • Ascot
  • Egham
  • Old Windsor
  • Sunningdale
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Excellent attentive service throughout...”

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Aug 28,2018
Minithumbup
By: 'Richard'
Aug 28,2018
0 people found
this helpful
The two Marks gave exemplary and supportive service throughout the process of selling my old friend Paul's house in Englefield Green. This was not a straightforward sale but the Englefield Green team rose to the challenge admirably, keeping us posted at all stages along the ...
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Comment on agent fees
Reasonable.
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“Excellent advice...”

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Jun 21,2018
Minithumbup
By: 'David'
Jun 21,2018
1 people found
this helpful
I asked Mark's advice on what I should do regarding selling or letting my property. He had the best knowledge of anyone I had asked regarding the cause of the low rental and sales market, particularly information regarding the University's student population and accommodation. Enabled ...
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“Great service......”

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Jun 20,2018
Minithumbup
By: 'Mikedev643'
Jun 20,2018
1 people found
this helpful
The two Marks were extremely helpful and understanding during a long drawn out sale. I won't bore everyone with the details, but suffice to say both Marks did their utmost to push things along handling every obstacle with sensitivity and professionalism....
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“Excellent Service...”

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Jun 13,2018
Minithumbup
By: 'Anthony'
Jun 13,2018
0 people found
this helpful
Great service looking to buy a couple of investment properties, not going anywhere else, the advice given by Mark Shepherd and his team was exceptional, I think we will have a long standing relationship here!...
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“Mark and his team were excellent. They sold my house 3 ......”

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Oct 23,2017
Minithumbup
By: 'D'
Oct 23,2017
2 people found
this helpful
Mark and his team were excellent. They sold my house 3 times over, each time within a few days of it being placed on the market. Nothing was to much trouble....
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Comment on agent fees
More expensive than some others
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“Mark S has been an absolute superstar. Our house sale ......”

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Oct 01,2017
Minithumbup
By: 'Laura'
Oct 01,2017
1 people found
this helpful
Mark S has been an absolute superstar. Our house sale became hugely troublesome and he worked tirelessly to get it through to completion. Easy to contact and happy to answer our 100s of questions. He gave good advice, was proactive and his experience was invaluable....
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Comment on agent fees
Good
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“Mark Shepherd and the whole Englefield Green team were dedicated ......”

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Sep 27,2017
Minithumbup
By: 'Dr'
Sep 27,2017
2 people found
this helpful
Mark Shepherd and the whole Englefield Green team were dedicated professionals who made the sale of our property quick and efficient. The team are very knowledgeable with regards to the local market and worked hard to achieve an excellent sale. I strongly recommend using this ...
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Comment on agent fees
Fees were as expected
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“Working with Mark was a pleasure. He answered all the ......”

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Aug 15,2017
Minithumbup
By: 'G.'
Aug 15,2017
3 people found
this helpful
Working with Mark was a pleasure. He answered all the question we had and help us through all the process of searching and buying. He went above and beyond his duties. Mark is reliable and very supportive. THANK YOU MARK...
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“Very pleased with the efforts of everyone at Townends in ......”

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Aug 04,2017
Minithumbup
By: 'Greig'
Aug 04,2017
2 people found
this helpful
Very pleased with the efforts of everyone at Townends in selling our property. Good communication throughout the sale and most helpful in explaining the sales process....
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“Mark Shepherd has been amazing, 5 star rating plus, he has ......”

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Jul 20,2017
Minithumbup
By: 'Ludmilla'
Jul 20,2017
3 people found
this helpful
Mark Shepherd has been amazing, 5 star rating plus, he has not only found someone to buy our house but also the price we asked for and he was Super agony uncle . Great spirit always a welcome smile that greets you as soon as you walk ...
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Comment on agent fees
Top fees he deserves every penny no waste!!!!!!
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By: Mark Shepherd
Jul 21, 2017
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Thank you Ludmilla, I think I might be your agony uncle for a fair old time yet us this transaction is going to require a lot of work and patience! But we will get there! ...

“Mark Shepherd has been amazing, 5 star rating plus, he has ......”

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Jul 20,2017
Minithumbdown
By: 'Ludmilla'
Jul 20,2017
3 people found
this helpful
Mark Shepherd has been amazing, 5 star rating plus, he has not only found someone to buy our house but also the price we asked for and he was Super agony uncle . Great spirit always a welcome smile that greets you as soon as you walk ...
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Comment on agent fees
Top fees he deserves every penny no waste!!!!!!
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“very knowledgable, efficient and hardworking. judged value, market and clients ......”

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Jul 14,2017
Minithumbup
By: 'Tim'
Jul 14,2017
2 people found
this helpful
very knowledgable, efficient and hardworking. judged value, market and clients well. thank you.few minor issues only, such as locking house after visits....
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Comment on agent fees
standard
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By: Mark Shepherd
Jul 21, 2017
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Thank you Tim, I might add that the house was always securely locked but it was your alarm system we had a problem with! ...

“I have nothing but praise for the two Marks at ......”

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Jul 13,2017
Minithumbup
By: 'Trekkers'
Jul 13,2017
2 people found
this helpful
I have nothing but praise for the two Marks at Townsends, Englefield Green. As a widow trying to move on her, they were there for me at every step. Mark Latham worked very hard to secure my buyer, and was very patient with the number ...
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Comment on agent fees
Well deserved
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By: Mark Shepherd
Jul 21, 2017
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We miss Wendy already our favorite client, 4 star you told me you had given me 5!!! Have your sorted out your new local pub? Bet you have!!! ...

“Mark Shepherd and Mark Latham guided us through the process ......”

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Jul 07,2017
Minithumbup
By: 'Rophin'
Jul 07,2017
3 people found
this helpful
Mark Shepherd and Mark Latham guided us through the process of selling our house with both professionalism and the degree of empathy needed in what can be a stressful process without the right support. Their knowledge of the local area and market was a huge ...
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Comment on agent fees
They earned their money helping to keep the chain intact and making sure after they had sold the house they kept the process moving until we exchanged.
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By: Mark Shepherd
Jul 21, 2017
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Thank you Rophine all the best in your new home, i wish you both all the best ...

“Brilliant service in all the aspects involved in selling our ......”

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Mar 15,2017
Minithumbup
By: 'Ian'
Mar 15,2017
2 people found
this helpful
Brilliant service in all the aspects involved in selling our house. Really appreciated rapport experienced with both Mark and Claire....
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Comment on agent fees
Very acceptable
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“Our purchase was to say the least not the most ......”

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Feb 21,2017
Minithumbup
By: 'The'
Feb 21,2017
2 people found
this helpful
Our purchase was to say the least not the most straightforward due to problems with our sale. We took 7 months to finally get there. Mark stayed with us every step of the way, kept positive and somehow kept our vendorhappy....
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Comment on agent fees
Not applicable for this branch as only buying
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“Mark and the team and Townends in Englfield Green provided ......”

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Jan 30,2017
Minithumbup
By: 'Robert'
Jan 30,2017
2 people found
this helpful
Mark and the team and Townends in Englfield Green provided a first class service with excellent communication and updates throughout the transaction, I would highly recommend this team in buying/selling property....
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Comment on agent fees
Very competitive for the service provided
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“We, the sellers' solicitors found the sales team to be ......”

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Jan 11,2017
Minithumbup
By: 'Taylor'
Jan 11,2017
2 people found
this helpful
We, the sellers' solicitors found the sales team to be positive and proactive. It was quite refreshing. We would certainly recommend them to a client looking to sell who is without an agent....
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Comment on agent fees
Good
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“Mark was brilliant. Gave me a realistic valuation - that ......”

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Jan 04,2017
Minithumbup
By: 'Steve'
Jan 04,2017
2 people found
this helpful
Mark was brilliant. Gave me a realistic valuation - that I was happy with - and sold the flat in challenging market conditions very quickly. Delighted!...
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Comment on agent fees
In line with the competition.
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“Just wanted to say a big thank you to the ......”

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Jan 03,2017
Minithumbup
By: 'Matt'
Jan 03,2017
2 people found
this helpful
Just wanted to say a big thank you to the team for all there efforts and quick sale of my late father's house, the team were very kind and helped out in every aspect....
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“Mark Shepard of Townends (Englefield Green) got more potentialbuyers to ......”

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Jan 03,2017
Minithumbup
By: 'R.'
Jan 03,2017
2 people found
this helpful
Mark Shepard of Townends (Englefield Green) got more potential buyers to view our property than the other agent we used and manage to find us a buyer in a relativity short time. The service provided provided from the branch was excellent and they always 'went ...
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Comment on agent fees
Agent's Fees were very reasonable
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“Mark and his team are exceptional. They took care of ......”

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Nov 02,2016
Minithumbup
By: 'Mrs,'
Nov 02,2016
2 people found
this helpful
Mark and his team are exceptional. They took care of everything for me from solicitor right through to smaller less important things. I can honestly say I had very little to do which was a great relief to me.I would certainly recommend Townends as ...
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Comment on agent fees
I had good value for money considering the amount of time and effort which was willingly given to me.
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By: Daniel Beresford
Nov 04, 2016
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Thank you so much for the review Benda, glad we were able to help and I hope you are enjoying your change of scenery in Cyprus! ...

“Mark and the team were excellent to deal with, very ......”

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Aug 19,2016
Minithumbup
By: 'David'
Aug 19,2016
2 people found
this helpful
Mark and the team were excellent to deal with, very smooth sale and purchase. They were always available and happy to deal with any queries and kept all parties in the chain happy. Would definitely recommend and use them again....
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Comment on agent fees
Good
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By: Mark Shepherd
Aug 31, 2016
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Hi David thank you for your review and all the best to you and your family in your new home in the village ...

“Very helpful throughout our purchase. Would recommend highly. Would definitely ......”

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Aug 18,2016
Minithumbup
By: 'Riley'
Aug 18,2016
2 people found
this helpful
Very helpful throughout our purchase. Would recommend highly. Would definitely use them when we come to sell the property on....
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“The agents in Englefield green where quick, responsive and helpful ......”

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Aug 17,2016
Minithumbup
By: 'Blake'
Aug 17,2016
3 people found
this helpful
The agents in Englefield green where quick, responsive and helpful throughout the purchase. They kept me informed of all updates without adding too much pressure to the purchase....
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By: Daniel
Aug 31, 2016
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I'm glad we could be of help Blake, I hope you are enjoying your new place! ...

“In the market for a good rental property and Dan ......”

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Aug 17,2016
Minithumbup
By: 'JB'
Aug 17,2016
3 people found
this helpful
In the market for a good rental property and Dan was very helpful and knowledgeable . He new and could answer all my questions and was very professional. Overall 5* and would go back to them in the future....
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Comment on agent fees
Fair
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By: Daniel
Aug 31, 2016
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Thanks for your feedback! I'm glad the sale went though smoothly and look forward to working with you in the future. ...

“Great property and area knowledge! My partner and I thought ......”

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Aug 17,2016
Minithumbup
By: 'Rebecca'
Aug 17,2016
3 people found
this helpful
Great property and area knowledge! My partner and I thought that Daniel was extremely approachable and was always available when we needed him, he showed passion for the properties and had extensive knowledge of the surrounding areas....
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By: Daniel
Aug 31, 2016
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Thank you! ...

“Mark was very helpful, finding us a purchaser on the ......”

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Aug 16,2016
Minithumbup
By: 'Ian'
Aug 16,2016
2 people found
this helpful
Mark was very helpful, finding us a purchaser on the same day we instructed - which - given this was a probate sale had added difficulty. In fact that sale fell through and Mark quickly came up with another prospective purchaser who ended up buying ...
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Comment on agent fees
Fair
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By: Mark Shepherd
Aug 31, 2016
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Thank you Ian for you review, we got there in the end so glad you are happy with the service we provided ...

“We were very satisfied with the service we received. Claire ......”

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Jul 04,2016
Minithumbup
By: '?'
Jul 04,2016
2 people found
this helpful
We were very satisfied with the service we received. Claire was courteous and friendly and was able to answer all the questions we askes in an unflappable and constructive way....
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“Thank you for all your help in getting my purchase ......”

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May 23,2016
Minithumbup
By: 'Stuart'
May 23,2016
3 people found
this helpful
Thank you for all your help in getting my purchase through. This took s lot longer than expected due to an ever increasing chain however with you help we go there in the end so thanks again and have no hesitation in recommending you snd ...
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Comment on agent fees
N/A
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By: Mark Shepherd
Aug 31, 2016
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Thank you Stuart, Yes it did take a little longer than expected, but we got there for you, so all the best in your new property ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:28 PM 06/12/2017 by allAgents

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