Braintree, CM7
4.2/5, 10 reviews
80% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction



Property Features


“I used W H Brown to find a 'suitable' tenant ......”

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Nov 12,2013
Minithumbdown
By: 'Tracy'
Nov 12,2013
7 people found
this helpful
I used W H Brown to find a 'suitable' tenant for my property after my current tenants had decided to move out. I had problems with them from the start. They hurried me to get my tenants out as the tenant they had found somebody who was desperate to move in asap. Well that took weeks. I had to chase the deposit, the rent and was ill advised. I was heavily pregnant at the time so I really wanted to leave this to the agents to deal with. I paid them the fee to purely find the tenant and carry out the necessary checks on the tenant. I was completely misled with a totally unsuitable tenant. They scored extremely low on the credit score and this came back recommending that the tenant pay 12 months rent up front and the equivalent of 2 months rent as deposit. The agent only advised me that the tenant did not earn as much as they had said on the application.....I must add it was £20,000 less per annum!! I was never told of the amount and if I had known they had lied by such a significant amount I would certainly not have let my property to them. I feel the agent was purely motivated my targets and commission. I have since had nothing but problems with the tenants and had to serve them with an eviction notice 6 weeks after they moved in. It was only by chance that I was aware of issues. Neighbours had complained to the agents about the tenants but the agents, even though they were not managing the property, did not tell me. I am now awaiting the court date for the eviction as the tenants have refused to leave. Neighbours have called the police and met with the local council regarding their behaviour. I had asked for a professional tenant! It is far from what I got. The agents do not care at all and I am disgusted with their attitude and behaviour. I would at least have expected them to refund my money to me, but all they offered was a reduced rate to find another tenant. As if I would ever use their service again.
What agent could do to change your mind?
Been upfront and honest and offered me a refund for such a poor, unprofessional service.
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Opening Hours
Address

William H Brown
51-53 High Street
Braintree
Essex
CM7 1JX
01376409020

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £235,000 £495,000
Lettings 100% 83% £800 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 4 1 2 0 1 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Ollie and Laura have been absolutely fantasti......”

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Jul 06,2020
Minithumbup
By: 'Peter'
Jul 06,2020
0 people found
this helpful
Ollie and Laura have been absolutely fantastic! can’t thank William H brown Braintree enough Very helpful and Efficient service throughout Very highly recommended...
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“Ollie and Laura were amazing throughout the w......”

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Jul 01,2020
Minithumbup
By: 'April'
Jul 01,2020
0 people found
this helpful
Ollie and Laura were amazing throughout the whole process of us renting a flat through william h brown, they answered every question and couldn’t do enough to help us. William h brown are lucky to have two fantastic hard working employees like them. Thank ...
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“Outstanding!...”

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Feb 01,2019
Minithumbup
By: 'Chelsie'
Feb 01,2019
0 people found
this helpful
Outstanding service very friendly people and very helpful, would defiantly recommend them to anyone who is thinking of moving! Thanks guys!!...
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Comment on agent fees
Would defiantly recommend them!
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“Fantastic support and helpful throughout 🙂...”

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Dec 04,2018
Minithumbup
By: 'Cheryl'
Dec 04,2018
0 people found
this helpful
The Lettings team at WHBrown are awesome. Alice and Jack were helpful and went out of their way to accommodate my many questions regarding taking on my new tenancy. Alice kept me updated regularly with progress and details which definitely put my mind at ease ...
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Comment on agent fees
I have rented privately for many years and have not needed to use a letting agent. I was expecting extra expense but didn’t think it was anymore or any less than other agents.
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“Thankyou...”

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Jul 28,2018
Minithumbup
By: 'Gill'
Jul 28,2018
0 people found
this helpful
I asked for a quick sale on the property and the staff were excellent. Didn`t let me down and were honest, communication very good and staff very approachable. Very pleased with the service they provided. Thank you for all your help....
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“Totally professional and such a lovely bubbly person...”

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Jul 23,2018
Minithumbup
By: 'Martin'
Jul 23,2018
0 people found
this helpful
Alice indtroduced us to a property that had come on the market because she understand our needs and requirements and treated with respect and as individuals, her bubbly personality come shining through and she was just as excited that she knew she had found the ...
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Comment on agent fees
Good
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“If you would like to be fleeced for your rent ......”

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Jul 08,2017
Minithumbdown
By: 'Noah'
Jul 08,2017
8 people found
this helpful
If you would like to be fleeced for your rent money when your property is not fit to live in, repeatedly lied to, ignored and receive categorically the worst customer service with all the apathy, empathy and compassion of a flock of dead eyed vultures, ...
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Comment on agent fees
Bad, laughable, they should be embarrassed &/ or ashamed. For what they charge and for what they do when it is really required (I did not just spill a glass of water on the carpet!), they need severely taking to task. Any other customer service industry they would go bust as they couldn't run a bath
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“I've used William H Brown twice now and have received ......”

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Mar 24,2017
Minithumbup
By: 'Mr'
Mar 24,2017
0 people found
this helpful
I've used William H Brown twice now and have received a first rate service. The team really earned their money chasing the chain to exchange contracts. Very impressed....
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“We have recently used William H Browne in Braintree to ......”

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Feb 24,2017
Minithumbup
By: 'Mr'
Feb 24,2017
1 people found
this helpful
We have recently used William H Browne in Braintree to purchase a house in great Leigh's. I can do nothing but praise the effort and professionalism we had from Liam Wilson at the Branch. He was incredibly helpful throughout the whole purchasing process, and although ...
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Comment on agent fees
We did not sell through William H Browne
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“I used W H Brown to find a 'suitable' tenant ......”

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Nov 12,2013
Minithumbdown
By: 'Tracy'
Nov 12,2013
7 people found
this helpful
I used W H Brown to find a 'suitable' tenant for my property after my current tenants had decided to move out. I had problems with them from the start. They hurried me to get my tenants out as the tenant they had found somebody ...
read full review
What agent could do to change your mind?
Been upfront and honest and offered me a refund for such a poor, unprofessional service.
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