100% sales valuation accuracy
100% sales fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Nov 08,2010
Nov 08,2010
7
people found
this helpful
this helpful
After signing up with Cubit & West 3 months ago, they have been nothing but a pain in the bum! In our initial conversation i stated I was looking for a house only & defo no flats, up to absolute max of 160k and in what areas I liked and disliked.... How can you get this so wrong!?? For the last 3 months I have received endles calls, emails, texts & mailings trying to sell me the complete opposite to what I was looking for - the most comical was when they rung to offer me a house at 60K over my absolute max - I told her at the time she has gone from 1 extreme to another I asked them to change my details on the system endless times but still received info I was not interested in.....
Last Monday the girl in the offfice called to say she had a house on the market I said I was going to put an offer in on another house that day but to send them through anyway to keep my options open - she literally was begging me to wait with my offer until I saw this house she sounded desperate, I thought it was unproffesional & working in sales mysef thought it was a terrible way to try & sale.... the final straw was when I had a conversation on Thursday with her colleague on the phone who offered me a property I told him I did not want to live in that area (for about the millionth time) 1 hour later he sent it through by email, the next day I received 5 apartments through the post (do these look like houses) and on Monday he called to ask what I thought of the property he had sent through by email - I abruptly told him I was a little confused that we had a conversation on the phone last week where I told him I didn't want to live in that area and he still sent it to me, he tried to fob me off saying it was an automated service, I soon put him in his place by saying that I have told him & his colleague a million times what I was and was not looking for and couldn't understand how they could get it so wrong. His reply was I don't think we are ever going to get it right so I told him to remove me from all mailings. I'm registered with 10 estate agents in the area how can Cubitt & West get it soo wrong.
I would never buy a house from them in a million years!! I think they are unproffesional compared to other estate agents.
Last Monday the girl in the offfice called to say she had a house on the market I said I was going to put an offer in on another house that day but to send them through anyway to keep my options open - she literally was begging me to wait with my offer until I saw this house she sounded desperate, I thought it was unproffesional & working in sales mysef thought it was a terrible way to try & sale.... the final straw was when I had a conversation on Thursday with her colleague on the phone who offered me a property I told him I did not want to live in that area (for about the millionth time) 1 hour later he sent it through by email, the next day I received 5 apartments through the post (do these look like houses) and on Monday he called to ask what I thought of the property he had sent through by email - I abruptly told him I was a little confused that we had a conversation on the phone last week where I told him I didn't want to live in that area and he still sent it to me, he tried to fob me off saying it was an automated service, I soon put him in his place by saying that I have told him & his colleague a million times what I was and was not looking for and couldn't understand how they could get it so wrong. His reply was I don't think we are ever going to get it right so I told him to remove me from all mailings. I'm registered with 10 estate agents in the area how can Cubitt & West get it soo wrong.
I would never buy a house from them in a million years!! I think they are unproffesional compared to other estate agents.
Was this helpful?
Yes
Yes
Mar 19, 2012
I can understand some frustration with this, but surely its better to be contacted by an agent rather then not at all, if i was selling i would be happy that the agent phoned people as much.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
31st May 2017
reviewed by 'Stephen'
17th Aug 2016
reviewed by 'Eric.S'
13th Jul 2012
reviewed by 'Sold'
Opening Hours
Address
Cubitt & West
6 West Quay House20 West Street
Fareham
Hampshire
PO16 0BH
01329 281364
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 4 | 0 | 2 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 31,2017
May 31,2017
0
people found
this helpful
this helpful
I wish to thank Samara for all the help and guidance that she has given me throughout my purchase . Always professional and always available to help.
Many thanks...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 17,2016
Aug 17,2016
0
people found
this helpful
this helpful
The team from Fareham branch were very professional, the sale was completed in an exemplary way. We are very satisfied clients...
read full review
read full review
Comment on agent fees
Considering the effort necessary to organise an open day I would say the fees were very fair. Especially as a sale was confirmed two days later
Was this helpful?
Yes
Yes
Nov 20,2015
Nov 20,2015
0
people found
this helpful
this helpful
absolutely delighted with the standard of professionalism shown by the staff at this office. highly recommended for any householders seeking or selling in this area. 5 star treatment....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2013
Nov 05,2013
2
people found
this helpful
this helpful
The manager, Jonathan Pinhorne, was proactive from day one. His valuation was accurate and achievable. He marketed the house well and ensured all the sales staff viewed the house so they could sell it effectively. The whole branch team were very professional, yet friendly, throughout ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14, 2013
View all comments
(1)
Moving On
Thank you for taking the time to add your comments. I am pleased that you were happy with your dealings with Jonathan and his excellent team in Fareham.
Kind regards
Neil Piper
Operations Director ...
Sep 19,2012
Sep 19,2012
2
people found
this helpful
this helpful
I recently went into Fareham office, after doing the rounds of the estate agents, and was plesently surprised, I was greated by a gentleman called roy who sat us down and spent a great deal of time and effort talking to us about our needs, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2012
Jul 13,2012
3
people found
this helpful
this helpful
We had our property one for over three months with another agent and not a thing so as you do I got some others around to tell me their thoughts, to be honest it all sounded the same, Roy Bennett came round and explained in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2012
Jun 17,2012
3
people found
this helpful
this helpful
I used cubitt and west as I had been on the market for some time and not a lot of joy, I kept getting phone call and letters and thought, if that persistent I will give them a call, Roy Bennett came to see me ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2010
Nov 08,2010
7
people found
this helpful
this helpful
After signing up with Cubit & West 3 months ago, they have been nothing but a pain in the bum! In our initial conversation i stated I was looking for a house only & defo no flats, up to absolute max of 160k and in what areas I ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19, 2012
View all comments
(1)
I can understand some frustration with this, but surely its better to be contacted by an agent rather then not at all, if i was selling i would be happy that the agent phoned people as much. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
