Mansons residential Sales & Letting Consultants
Newcastle Upon Tyne, Newcastle upon Tyne, NE2
4.6/5, 39 reviews
92% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“I have used this company on several occasions to handle ......”

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Nov 06,2010
Minithumbup
By: 'Josh'
Nov 06,2010
0 people found
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I have used this company on several occasions to handle the letting of my properties, although they are slightly more expensive than others in the area, they have been able to secure tenants quickly.
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Opening Hours
Address

Mansons residential Sales & Letting Consultants
5 Holly Avenue West
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2AR
0191 209 2222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £68,000 £250,000
Lettings 100% 99% £550 £925
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 19 2 2 0 1 0 4 1
Areas covered
  • NE1
  • Newcastle upon Tyne
  • NE2
  • Jesmond\/Spital Tongues
  • NE3
  • Gosforth\/Fawdon
  • NE7
  • NE20
  • NE29
  • NE30
  • NE67
  • NE68
  • NE69
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS UKALA TPOS The Guild
Latest Properties

No Properties

“A great place to walk into.The staff are alw......”

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Nov 21,2019
Minithumbup
By: 'David Ayre'
Nov 21,2019
0 people found
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A great place to walk into. The staff are always smiling happy and helpful. They make it clear that they will always find time to help you. This is for everyone in maintenance cindy Gemma and Debbie. I can't find the names below sorry....
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“Fantastic service from Mansons in the recent ......”

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Sep 16,2019
Minithumbup
By: 'Lucy Crystal'
Sep 16,2019
0 people found
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Fantastic service from Mansons in the recent sale of my dad's flat. Deborah was our main point of contact and kept us updated and informed throughout. It was a long process due to buyer complications however Deborah simplified it all and was there to fully ...
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“Excellent...”

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Sep 13,2018
Minithumbup
By: 'C Bilton'
Sep 13,2018
0 people found
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Beware the lettings agent of Jesmond. Mansons are an exceptional outfit who I can't recommend highly enough. The flats they offer have been inspected (not every agent does this) and you pay market rent. They are properly cleaned and of an acceptable living standard. The ...
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Comment on agent fees
Expensive but peace of mind is worth it. We ended up spending more with another agent having to move in then out of a flat, then find a new one.
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“Elena was well-organised, very professional and friendly. She helped us ......”

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Jun 06,2016
Minithumbup
By: 'Andra'
Jun 06,2016
0 people found
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Elena was well-organised, very professional and friendly. She helped us navigate the renting process, negotiate the terms of our contract and made sure to have everything in place prior to our move. Her patience and perseverance as well as her considerate attitude made us confident ...
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“I get approached by many of my clients who are ......”

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May 21,2015
Minithumbup
By: 'Dean'
May 21,2015
0 people found
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I get approached by many of my clients who are looking to either invest in property or who are existing landlords requiring tenants. I have recommended clients in the past to Nick and their feedback has always been complimentary. He always gives and unbiased but ...
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By: nick
Nov 25, 2015
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Dean thank you for your review and feedback, it is greatly appreciated. ...

“Gav in the office was super friendly and helpful, giving ......”

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May 19,2015
Minithumbup
By: 'Jemima'
May 19,2015
0 people found
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Gav in the office was super friendly and helpful, giving useful advice. He communicated quickly via email and phone and was considerate of my concerns, letting me know immediately of any developments. Elena was helpful too, particularly when booking viewings for properties, with knowledge of ...
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By: Gav
May 19, 2015
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Hi Jemima - Thanks ever so much for your feedback for the Team. I am delighted you had an enjoyable experience dealing with Mansons and hope you are really happy in your new home. All the best to yourself & Joshua. ...

“Gav is very friendly and everything was sorted out very ......”

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May 19,2015
Minithumbup
By: 'Rosa'
May 19,2015
0 people found
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Gav is very friendly and everything was sorted out very quickly. The flat was ready on time, very professional team. Steve showed me the places giving as many details as possible. Loved the way everything was Handled, I would definitely recommend it....
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By: Gav
May 19, 2015
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Rosa - Many thanks for your review, you were a pleasure to deal with and I hope you are really happy in your Quayside Home. All the best and do let me know if I can be of further assistance in the future! Thanks again - Gav & The Mansons Team! ...

“We had a very positive experience of renting through Mansons. ......”

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May 12,2015
Minithumbup
By: 'Mansons Tenant 2015'
May 12,2015
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We had a very positive experience of renting through Mansons. The staff team are excellent and very professional. Issues identified were addressed quickly. Very happy to recommend them....
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By: Elena
May 12, 2015
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Thank you very much for your lovely review, it has been a pleasure to get you and your family moved in! Elena x ...

“We have worked with Mansons for several years now, mainly ......”

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May 11,2015
Minithumbup
By: 'Zara Residential'
May 11,2015
0 people found
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We have worked with Mansons for several years now, mainly for finding tenants but we also use their management service as well. On the rare occasions we have decided to sell some of our properties again they have come up trumps. I couldn't recommend them ...
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By: Nick
May 18, 2015
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Many thanks for taking the time to leave feedback, which will be apssed onto the team. ...

“I must congratulate Mansons for a wonderful job they do. ......”

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Apr 13,2015
Minithumbup
By: 'Peter'
Apr 13,2015
0 people found
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I must congratulate Mansons for a wonderful job they do. The team has looked after my properties for several years now. They are without doubt the best in the market....
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By: Nick
May 18, 2015
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Peter many thanks, a pleasure looking after your properties. ...

“Elena made the whole process so easy . even though our ......”

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Mar 24,2015
Minithumbup
By: 'Fielding'
Mar 24,2015
0 people found
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Elena made the whole process so easy . even though our application was not straight forward Elena did not give up on us and we are now living in our lovely new home.Elena also dealt with the landlord for us on one or two issues . ...
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Comment on agent fees
The fees were explained clearly from the start and considering the excellent service we recieved the fees were fine.
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By: Elena
Mar 24, 2015
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Hello again, and thank you very much indeed for your lovely review! It has been our pleasure to get you settled into your new home and we hope you are very happy there! We got there eventually! ...

“I am totally impressed with the service I had from ......”

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Mar 17,2015
Minithumbup
By: 'J Gascoigne'
Mar 17,2015
0 people found
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I am totally impressed with the service I had from Mansons. Dean was outstanding on the phone with information relating to the property we were interested in viewing. After setting up the first viewing with the agent Steve we arranged a second viewing and requested ...
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By: Nick
May 18, 2015
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Thank you so much for taking the time to leave invaluable feedback, which will be passed onto Dean and the team. ...

“I have found Mansons to be extremely helpful and very ......”

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Mar 04,2015
Minithumbup
By: 'Claire'
Mar 04,2015
0 people found
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I have found Mansons to be extremely helpful and very professional. They offer a polished, slick service and always keep me updated promptly. I would highly recommend Mansons....
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By: Nick
May 18, 2015
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Claire many thanks. ...

“This is the first time I have dealt with Manson's ......”

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Feb 25,2015
Minithumbup
By: 'John A'
Feb 25,2015
0 people found
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This is the first time I have dealt with Manson's Letting Agency and I am happy to say that it was a refreshing experience. The lady doing the viewing with me was punctual on each occasion and once I had decided to go ahead with ...
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By: Nick
May 18, 2015
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Many thanks for the feedback. ...

“Firstly Mr Manson came out to our property and spent ......”

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Feb 21,2015
Minithumbup
By: 'Bert Petty'
Feb 21,2015
0 people found
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Firstly Mr Manson came out to our property and spent a long time with us discussing the property and the service that Manson's could provide. The fact that the owner of the company takes time to see us, as prospective clients was, to us, a ...
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Comment on agent fees
Happy with the agreed level of fees
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By: Elena
Feb 23, 2015
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Hello again Mr Petty, thank you very much for your positive review. We hope to look after you, your property and your tenants for as long as possible. We are very pleased we could help. :-) Many thanks again, Elena ...

“Gavin Younger was extremely helpful and any queries, issues or ......”

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Feb 19,2015
Minithumbup
By: 'Gemma Callender'
Feb 19,2015
0 people found
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Gavin Younger was extremely helpful and any queries, issues or questions I had he got back to me promptly with all the information I needed. also Steve who showed us around the property was extremely helpful as well....
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By: Mansons
Feb 23, 2015
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HI Gemma, Thank you very much for your kind review! We hope you will be very happy in the property. Many thanks again, The Mansons Team :-) xx ...

“Outstanding service from all who work at Mansons with special ......”

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Feb 17,2015
Minithumbup
By: 'Charlotte Jamieson'
Feb 17,2015
0 people found
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Outstanding service from all who work at Mansons with special credit to Elena. I found them to be extremely efficient, very thorough and of course approachable. Elena was very welcoming from the first time I spoke with her, as were the rest of the team ...
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By: Elena
Feb 23, 2015
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Hello Charlotte! Your review is very kind indeed, thank you! We hope you enjoy your lovely new pad and that you are both very happy their for a long time to come :-). ...

“The overall service was excellent. Staff were extremely helpful, always ......”

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Jan 22,2015
Minithumbup
By: 'Bev'
Jan 22,2015
0 people found
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The overall service was excellent. Staff were extremely helpful, always responded very promptly and provided additional advice over and above. All this made the process a lot smoother and easier. We were delighted with the service we received and would highly recommend Mansons....
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By: Mansons
Feb 23, 2015
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Hi Bev, Firstly, thank you very much for taking time out to write us this review. We hope we will work together in the future! Please let us know if there is anything else you might need, we are happy to help. Warm regards, The Mansons Team ...

“Great property, friendly & helpful staff.Me and my friend recently ......”

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Sep 23,2014
Minithumbup
By: 'Grant'
Sep 23,2014
0 people found
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Great property, friendly & helpful staff. Me and my friend recently rented a property from Mansons. I am a professional and my friend is a final year student, we mainly dealt with Elena who was extremely helpful and kind to us. Mansons were very quick and ...
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By: Elena
Feb 23, 2015
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Hi Grant, Thank you so much for your lovely review, its very kind of you. We hope you are still very happy in the property. Let us know if there is anything else you need, you know where we are! Many thanks again, The Mansons Team ...

“Can't fault Mansons service at all - queries were dealt ......”

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Sep 11,2014
Minithumbup
By: 'Dave'
Sep 11,2014
0 people found
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Can't fault Mansons service at all - queries were dealt with promptly by all the members of the team we spoke to, always courteous and arrived promptly for all visits to the property. Nothing was too much trouble for Gavin who rushed through some paperwork ...
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By: Mansons
Feb 23, 2015
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Hi Dave, Thank you so much for taking time out to write this lovely review, it is very much appreciated and we hope we can continue to keep doing business with you in the future! Warm regards, The Mansons Team ...

“Just rented a flat in Jesmond through this company, dealt ......”

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Sep 09,2014
Minithumbup
By: 'Billy E'
Sep 09,2014
0 people found
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Just rented a flat in Jesmond through this company, dealt with Gav and Nick, helpful, friendly and proffesional, made my first experince of renting a property very easy. Bonus is they manage the property so don't have to deal with the landlord....
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Comment on agent fees
The agents fee's were on the high side compared to other I had viewed property through, but in the end they came up with the goods which is fair enough.
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By: Mansons
Feb 23, 2015
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Hello Billy, Thank you very much indeed for your lovely review. It is very much appreciated and we look forward to working together in the future! :-) Warm regards, The Mansons Team ...

“Mansons Residential Lettings Consultants offer a 1st Class Service - ......”

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Feb 19,2014
Minithumbup
By: 'Mansons'
Feb 19,2014
0 people found
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Mansons Residential Lettings Consultants offer a 1st Class Service - from my initial enquiry (letting a property for the 1st time) they guided me every step of the way with clear, informative advice and made the whole process so simple & stress free, keeping me constantly ...
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“Very helpful, Ben kept in touch through out the letting ......”

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Aug 16,2013
Minithumbup
By: 'Stef'
Aug 16,2013
0 people found
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Very helpful, Ben kept in touch through out the letting process, he was able to answer and questions or queries I had promptly and informatively. He was always very kind and polite and a pleasure to speak with. All in all excellent service was received, ...
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“great experience. Professional and efficient. would recommend to use again. ......”

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Jul 24,2013
Minithumbup
By: 'asheila'
Jul 24,2013
0 people found
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great experience. Professional and efficient. would recommend to use again. Totally put me at ease about looking after my property....
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“I moved to University in Newcastle last year and had ......”

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Jul 17,2013
Minithumbup
By: 'Gill'
Jul 17,2013
0 people found
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I moved to University in Newcastle last year and had never lived away from home before, I was terrified! But I would like to thank Gav from Mansons for being a real help and putting up with my many questions. They really helped me with ...
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“Excelled at assistance and advising me in management and marketing ......”

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Jul 07,2013
Minithumbup
By: 'Dean Wilson'
Jul 07,2013
0 people found
this helpful
Excelled at assistance and advising me in management and marketing of my property and giving first class service to a first time landlord...
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“This is the second time I have used Mansons, and ......”

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Jul 01,2013
Minithumbup
By: 'Ben Darch'
Jul 01,2013
0 people found
this helpful
This is the second time I have used Mansons, and both times they have been excellent. They listened to what I actually wanted and offered evening viewings which many other agents refused to do. They manged both my previous property and the one I live ...
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“After a disappointing experience with another letting agent in the ......”

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Jun 25,2013
Minithumbup
By: 'Jack'
Jun 25,2013
0 people found
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After a disappointing experience with another letting agent in the Newcastle area my experience with Manson was extremely positive. A professional, efficient and straight forward process left me very pleased. It completed removed one of the stresses of moving. Highly recommended....
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“As a first time Landlord the staff at Mansons were ......”

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Jun 24,2013
Minithumbup
By: 'SARAH W'
Jun 24,2013
0 people found
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As a first time Landlord the staff at Mansons were on hand to advise through the process. After initial consultation, they visited the property and advised me with regards to refurbishment works prior to putting it on the market. A tenant was quickly found. Since ...
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“A tenant was found for my property quickly in spite ......”

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Jun 24,2013
Minithumbup
By: 'George gordon davison'
Jun 24,2013
0 people found
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A tenant was found for my property quickly in spite of my being pretty fussy I.e. no children, no animals and non smokers.Mansons managed the rental efficiently and carried out regular checks, and sorted out any problems when they arose. The property was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Mansons Complaints Procedure

As a member of the following:

The Guild of Property Professionals

UKALA

The National Residential Landlords Association

The Property Ombudsman

Mansons Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following: If you feel it necessary to make any kind of complaint, we would respectfully request that any grievance is sent to us in writing including the nature of the issue for the attention of:-

Complaints relating to Property Management: Mrs Cindy Barrow, Property Management Department at the address below.

Complaints relating to Sales and Letting: Mrs Deborah Thorpe, Sales and Letting Department at the address below.

Mansons Property Consultants Ltd

5 Holly Avenue West,

Jesmond,

Newcastle Upon Tyne.

NE2 2AR

Once your letter has been received it will be acknowledged in writing within 3 working days and a proper investigation promptly undertaken. A formal written outcome of your investigation will be sent to the Complainant within 15 working days. A senior member of staff not directly involved in the transaction should deal with the complaint. If the complainant is dissatisfied with the result of the internal investigation, please contact Mr Nick Manson, Company Director of the firm in writing. Who will further investigate the complaint within 15 working days. Or if the complainant would prefer, Mansons Property Consultants can arrange mediation between the complainant and the company. Mr Nick Manson (Managing Director), Mansons Property Consultants, 5 Holly Avenue West, Jesmond, Newcastle upon Tyne, NE2 2AR. If we have responded to your complaint in writing and no progress towards a resolution has been made within 30 days of your initial written complaint, we would recommend that you contact The Property Ombudsman within a timescale of 12 months of Mansons final viewpoint letter to the below address to :- The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP Telephone: 01722 333306

Please note that Mansons Property Consultants are a member of the following client money protection and redress schemes:

UKALA Client Money Protection (member number 084477)

The Property Ombudsman (TPO) (Redress Scheme)
Last updated at 12:33 PM 16/11/2020 by Nick Manson

Awards won by Mansons residential Sales & Letting Consultants, Newcastle upon Tyne NE2 2AR


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