Absolutely awful experience, so many bad things happened to me and my housemates, it's hard to know where to begin....
Let a random man move into our all-girl house! Who almost burned the house down and still didn't get rid of him! Moved into a new house the following year, when arrived, it had not been cleaned at all despite 4 dirty male students had lived there previously, had to clean it myself and was never compensated, the gas and electricity was not working so spoke to 2 members of staff who promised they would send someone over- they didn't! So guess what, had to somehow spend the night in a freezing house with no hot water or lights! Absolute disgrace of a company! Multiple things wrong with the house including broken appliances and damp problems, which were not sorted until we withheld paying our rent. If you want to be treated like a human being, don't go near these guys.