Southampton, SO15
1.8/5, 39 reviews
23% recommended
0% lettings valuation accuracy
50% lettings fee satisfaction

“Absolutely awful experience, so many bad things happened to me ......”

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Nov 05,2010
Minithumbdown
By: 'syg1313'
Nov 05,2010
2 people found
this helpful
Absolutely awful experience, so many bad things happened to me and my housemates, it's hard to know where to begin....

Let a random man move into our all-girl house! Who almost burned the house down and still didn't get rid of him! Moved into a new house the following year, when arrived, it had not been cleaned at all despite 4 dirty male students had lived there previously, had to clean it myself and was never compensated, the gas and electricity was not working so spoke to 2 members of staff who promised they would send someone over- they didn't! So guess what, had to somehow spend the night in a freezing house with no hot water or lights! Absolute disgrace of a company! Multiple things wrong with the house including broken appliances and damp problems, which were not sorted until we withheld paying our rent. If you want to be treated like a human being, don't go near these guys.
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Opening Hours
Address

Cryers Residential Lettings
38 Bedford Place
Southampton
Hampshire
SO15 2DG
023 8033 6565, 023 8022 3263

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 50% £385 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 8 28 0 0 0 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Good service...”

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Sep 28,2020
Minithumbup
By: 'Giacomo Russo'
Sep 28,2020
0 people found
this helpful
Good service overall, any issue encountered so far got fixed quickly. Staff is always polite and professional. Clearly aimed for students, the property is nice and priced reasonably....
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“Generally ok...”

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May 23,2020
Minithumbup
By: 'Kate'
May 23,2020
0 people found
this helpful
We ended our tenancy recently after five years in a Cryers-managed flat. They were all right. Definitely seem more geared to students than to professionals or young families, and before the law changed to crack down on ridiculous letting/renewal fees they were artists of ...
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“If you are a student, don´t trust them!...”

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May 06,2020
Minithumbdown
By: 'Renato Dias Ribeiro'
May 06,2020
0 people found
this helpful
If you are a student, don´t trust them! First, my big issue with them is the fact that all they care about is bureaucracy. They will hide their lack of comprehension and professionalism behind "cold " contractual agreements. The big conclusion of our tenancy resulted ...
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“Dominic Sheppard- Lettings Negotiator Great......”

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Mar 12,2020
Minithumbup
By: 'Luke Dunton'
Mar 12,2020
1 people found
this helpful
Dominic Sheppard- Lettings Negotiator Great customer service over the phone and in person. Really friendly, knowledgeable and helpful when it came to maintenance or payment issues. Efficient and communicates well when advising of viewings and always courteous when liaising with myself and my other house ...
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“DO NOT USE THIS ESTATE AGENT...”

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Oct 03,2018
Minithumbdown
By: 'Thom'
Oct 03,2018
0 people found
this helpful
Cryers offered an appalling service and were extremely incompetent. When we moved into the house there were a number of issues, which took months for them to resolve, and some of which were not solved at all over the year long tenancy. They then tried ...
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“Do not use Cryers...”

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Sep 28,2018
Minithumbdown
By: 'Laura'
Sep 28,2018
1 people found
this helpful
'Incompetent' is a word used a lot in other reviews of Cryers I have seen, and for a reason. My fellow tenants and I wish to warn prospective tenants NOT to use Cryers as throughout our whole tenancy they were unprofessional, incredibly slow in responding ...
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“Terrible customer service...”

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Aug 08,2018
Minithumbdown
By: 'F U Cryers'
Aug 08,2018
1 people found
this helpful
Seriously terrible agents! Getting them to come out and fix anything was like trying to pull teeth! I had to go directly to the landlords in the end who put the fear of god into the them! 10/10 for my landlords, -10000000000/10 for the waste of ...
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Comment on agent fees
**
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“Absolute *. BOYCOTT THEM - they *conned me out of money! ......”

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Aug 08,2017
Minithumbdown
By: 'angry1'
Aug 08,2017
4 people found
this helpful
Absolute *. BOYCOTT THEM - they *conned me out of money! They will take your deposit no matter how much you clean your house....
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“For the first year with Cryers they had little to ......”

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Jul 25,2017
Minithumbdown
By: 'UNHAPPY CUSTOMER!'
Jul 25,2017
4 people found
this helpful
For the first year with Cryers they had little to no contact with us regarding the disgusting kitchen that was supposed be replaced as promised at the start of the year and no action was taken throughout the whole year. They shifted the blame, as ...
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Comment on agent fees
The fee is not so much of an issue when you get what you pay for, but all Cryers do is take your money and run. As soon as you have given them money they don't care about you and if any problems occur they will just redirect you to someone else even though they should be sorting that out internally.
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“READ ALL REVIEWS!!!! IT COULD BE SAID THIS COMPANY SHOULD ......”

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Nov 27,2016
Minithumbdown
By: 'FLEECED'
Nov 27,2016
8 people found
this helpful
READ ALL REVIEWS!!!! IT COULD BE SAID THIS COMPANY SHOULD BE CLOSED DOWN. WORST EXPERIENCE I HAVE EVER HAD WITH A RENTAL. DELAYED RETURNING DEPOSIT FOR 5 MONTHS AND ONLY GAVE A THIRD OF IT BACK OF ALL OUR DEPOSITS. SOOOOO UNDERHAND....
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Comment on agent fees
Outrageous
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“Very positive experience with Cryers!They were very professional and ......”

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Aug 17,2016
Minithumbup
By: 'positive experience'
Aug 17,2016
2 people found
this helpful
Very positive experience with Cryers! They were very professional and helpful. Clear instructions were given when we moved out and my emails were always responded to promptly. Also we had a FANTASTIC landlord who I wish we could have again!...
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Comment on agent fees
normal
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“Landlords and tenants avoid this agent at all costs! They ......”

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Oct 28,2015
Minithumbdown
By: 'VERY UNHAPPY CUSTOMER'
Oct 28,2015
7 people found
this helpful
Landlords and tenants avoid this agent at all costs! They owe me money - are liars, promise the world and deliver nothing! Helen nicol and stephanie bull are both just extremely rude and have no people skills whatsoever - would never recommend - do not ...
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What agent could do to change your mind?
Properly manage properties, ensure monies are paid, train staff correctly - Helen and Stephanie would benefit in a course on both property management and customer service!
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“Avoid this agent at all costs! Promise you the world ......”

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Sep 14,2015
Minithumbdown
By: 'Unsatisfied Customer'
Sep 14,2015
4 people found
this helpful
Avoid this agent at all costs! Promise you the world when you go with them - they do not maintain their promises! They are rude and disorganised! Also liars! Would never use again...
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“By far the best agent I have worked with. They ......”

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Dec 20,2014
Minithumbup
By: 'Michael'
Dec 20,2014
3 people found
this helpful
By far the best agent I have worked with. They have a personal approach to each client; know their clients very well and really put themselves out there to help out. And always with positive results and success. I have been in several difficult situations ...
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Comment on agent fees
Agents fees are very good for the service offered. They try to lower their fees as much as they can and absolutely no hidden fees whatsoever.
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“Absolutely atrocious. The whole house has mould everywhere, even with ......”

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Nov 24,2014
Minithumbdown
By: 'emilysmith'
Nov 24,2014
5 people found
this helpful
Absolutely atrocious. The whole house has mould everywhere, even with council warnings Cryers have done nothing. My housemates and I have now been ill with colds and chest infections since we have moved in (July). DO NOT GO WIYH CRYERS!!!!!! LISTEN TO THE REVIEW'S. Their ...
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What agent could do to change your mind?
NEVER!!!!!!!!!!
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Comment on agent fees
Way overpriced for the disgusting house I live in, bearing in mind its not even habitable.
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“STUDENTS BEWARE OF THIS COMPANY! They were very dishonest and ......”

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Sep 20,2014
Minithumbdown
By: 'WORST COMPANY EVER!'
Sep 20,2014
5 people found
this helpful
STUDENTS BEWARE OF THIS COMPANY! They were very dishonest and they were Habitual liars. The staff were incompetent and don't know the first rule of renting and business. They kept adding fees and said it was for absolute rubbish.The contract is a joke a ...
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What agent could do to change your mind?
FIRE THE CURRENT STAFF,HIRE A NEW ONE!
Attached Filesnbsp;
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By: Rob
Sep 24, 2014
View all comments (1)
Dear worst company in the world ever. I am sorry you have felt you've had a bad experience. All our fees are listed on a sheet which we ask you to read and sign. I am more than happy to look into your complaint. Please call and I can arrange a meeting with you. Robert johnson ...

“I think some other people on here have gone WAAAAYY ......”

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May 22,2014
Minithumbup
By: 'Adam'
May 22,2014
2 people found
this helpful
I think some other people on here have gone WAAAAYY overboard with their ranting! I moved in on July 1st and there were some things which needed doing from the previous tenancy (cleaning/broken furniture) but by the time I came back from the summer ...
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“I can honestly say that my third year at university ......”

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Apr 30,2014
Minithumbdown
By: 'ANRGY PERSON'
Apr 30,2014
2 people found
this helpful
I can honestly say that my third year at university was the worst year of my life due to one thing. the fact that i live in a dive and there is no one coming to sort it out. The house is standing up which ...
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What agent could do to change your mind?
Done the complete opposite of what they did. That would have been great.
Attached Filesnbsp;
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By: Rob.Johnson
May 19, 2014
View all comments (1)
Dear Angry Person, I am sorry you feel Cryers has let you down. Please contact me Robert Johnson I take all complaints seroiusly and would like to investigate further. ...

“Whatever you do, DO NOT go with cryers. Even if ......”

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Apr 29,2014
Minithumbdown
By: 'Disgusted tennant'
Apr 29,2014
4 people found
this helpful
Whatever you do, DO NOT go with cryers. Even if its a last resort. They are the most unorganised company ever and think that they can get away with anything just because they are dealing with students. My house was disgusting when we moved in ...
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What agent could do to change your mind?
Just give up. Please stop ruining peoples lives.
Attached Filesnbsp;
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By: Rob.Johnson
May 19, 2014
View all comments (1)
Dear Disgusted tenant, from you comments; I can see that you are worried your deposit will be taken unfairly. Please contact Rob Johnson so we an go through any worries you have. ...

“After looking at many houses with different agents we found ......”

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Mar 06,2014
Minithumbup
By: 'chris'
Mar 06,2014
0 people found
this helpful
After looking at many houses with different agents we found the perfect one for us through Cryers. The whole process from start to finish was easy and friendly and have now lived there for 2 years since. Any issues with the house have always been dealt ...
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“I had looked around loads of houses last year and ......”

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Dec 03,2013
Minithumbup
By: 'Summer'
Dec 03,2013
1 people found
this helpful
I had looked around loads of houses last year and found a house through Cryers. when we first moved in we had several requests which were all done within a week of moving in and the cleaning was also done on the same day. we ...
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“Great experience with really knowledgable staff. Really simple and managed ......”

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Nov 25,2013
Minithumbup
By: 'Mary'
Nov 25,2013
0 people found
this helpful
Great experience with really knowledgable staff. Really simple and managed well throughout. Would highly recommend! Really took the stress out of finding student accommodation!!...
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“Its a pity there is no option to award these ......”

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Nov 04,2013
Minithumbdown
By: 'DisgruntledTenant'
Nov 04,2013
3 people found
this helpful
Its a pity there is no option to award these people 0/5 because I believe I would and I believe everyone who has had the misfortune to deal with them would also. My landlord of my private house lives abroad and up until summer 2012, her mum ...
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What agent could do to change your mind?
They could have not opened for business in Southampton so our Landlord had to go with literally anyone else!
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“Moved into our flat on 1st July of this year ......”

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Nov 02,2013
Minithumbdown
By: 'Kirsty'
Nov 02,2013
1 people found
this helpful
Moved into our flat on 1st July of this year as a student let and spent the whole summer managing what these Letting Agents were supposed to be doing! the only way you are going to get this company to do as little as send ...
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“This company should have an award for its lack of ......”

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Oct 14,2013
Minithumbdown
By: 'alig'
Oct 14,2013
2 people found
this helpful
This company should have an award for its lack of ethics. Refusal to return deposit - does anyone know which tenancy deposit scheme they use so that I can try to get it returned via the scheme...
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What agent could do to change your mind?
Returned the deposit as legally obliged
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“THE WORST AGENT I HAVE EVER DEALT WITH! Prior to ......”

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Aug 09,2013
Minithumbdown
By: 'Southampton Solent Student'
Aug 09,2013
2 people found
this helpful
THE WORST AGENT I HAVE EVER DEALT WITH! Prior to moving into the property we were promised that the house would be cleaned (not too much to ask) that the moldy sofa would be replaced, that the mold would be removed from the bedrooms and ...
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What agent could do to change your mind?
- better telephone manners / customer service - not being so ignorant when we came in to talk - not making promises they cannot uphold - being more responsive - not renting unlivable houses - not taking on so many customers (students) as they can't handle the amount of work
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“Unorganised, rude, unhelpful and defiantly the worst estate agents in ......”

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Aug 04,2013
Minithumbdown
By: 'fed up fred'
Aug 04,2013
4 people found
this helpful
Unorganised, rude, unhelpful and defiantly the worst estate agents in Southampton. Terrible at getting things done, charge you unnecessary things (over charging on cleaning costs). They also blame you for their mistakes. Choose any other estate agents apart from them and I guarantee they do ...
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“Rubbish company; they make all sorts of promises before you ......”

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Jul 31,2013
Minithumbdown
By: 'Charlotte'
Jul 31,2013
3 people found
this helpful
Rubbish company; they make all sorts of promises before you move in and don't then follow any through. We were told the rotting window frames would be sorted before moving in, and they were untouched- and not sorted for the entire year we were there. ...
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“Cryers are absolutely awful!!! If I had read this site ......”

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Jul 03,2013
Minithumbdown
By: 'moo1234'
Jul 03,2013
5 people found
this helpful
Cryers are absolutely awful!!! If I had read this site before I would never have let a house with them. DO NOT GO WITH CRYERS!!!!!!! They are honestly the worse estate agents I have ever used. They shouldnt still be in business. Just a selection ...
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What agent could do to change your mind?
Not be a complete cunt
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“where do I start? ive been renting from cryers for ......”

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Feb 02,2013
Minithumbdown
By: 'kitty'
Feb 02,2013
3 people found
this helpful
where do I start? ive been renting from cryers for nearly 2 years in 2 different properties. My first house shared with 2 other students was ok, although there were cracks along the walls, moldy carpets and a dodgy front door and a derelict houe next door but ...
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What agent could do to change your mind?
staff need to communicate better care more about the welfare and safety of tenants and less about making money!
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Cryers Residential Lettings, Southampton SO15 2DG


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