0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 07,2013
Nov 07,2013
1
people found
this helpful
this helpful
We originally let our property for 2 years with Buttercup lettings and had to pay 8% commission on the whole 2 years' rent plus vat at the start of the tenancy. The tenants then invoked the break clause and moved out after 6 months. Despite verbal assurances that we would be reimbursed 18 months' commission, we have still not be repaid and have now started legal proceedings. In addition, in the 2 months since the tenants gave notice, the agents have not arranged one single showing of the house. We have now been left with a house which is not let out and over £3,000 of commission owing to us.
What agent could do to change your mind?
Repaid the commission at the end of the tenancy, responded to all e mails and returned the keys to the property by post as promised.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 15, 2015
So many facts missing from this story Kathy. You agreed to pay this amount on the basis that there would be no further renewal fees. Furthermore you were advised that a credit of fees would be offered if you allowed us (along with other agents if you wished) to re-market during the two month notice period. You didn't.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
7th Nov 2013
reviewed by 'Kathy'
Opening Hours
Address
Buttercup Lettings
265a Stoughton Road
Guildford
Surrey
GU2 9PQ
01483 456656
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 07,2013
Nov 07,2013
1
people found
this helpful
this helpful
We originally let our property for 2 years with Buttercup lettings and had to pay 8% commission on the whole 2 years' rent plus vat at the start of the tenancy. The tenants then invoked the break clause and moved out after 6 months. Despite verbal assurances that we ...
read full review
read full review
What agent could do to change your mind?
Repaid the commission at the end of the tenancy, responded to all e mails and returned the keys to the property by post as promised.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 15, 2015
View all comments
(1)
So many facts missing from this story Kathy. You agreed to pay this amount on the basis that there would be no further renewal fees. Furthermore you were advised that a credit of fees would be offered if you allowed us (along with other agents if you wished) to re-market during the two month notice period. You didn't. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
